Settings and activity

50 results found

1. Ring external number when call comes into the queue

   7 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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2. Re-arrrange Softkey of a Hotdesk Phone (Poly)

   3 votes

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3. Change the default soft keys on Polycom phone when provisioning the phone.

   19 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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4. Call Queue Manager permissions

   12 votes

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   Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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5. Possibility to filter by more criterias when adding members to a qall queue

   32 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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6. Option to backup the config on service web

   5 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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7. Need to have a colour scheme for people with Colourblindness

   46 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Pearce supported this idea  ·  Jun 12, 2024

8. Reduce the volume of the ringing tone when starting an RCV meeting to prevent it being too loud

   29 votes

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   Under Review  ·  3 comments  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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9. AT&T Office@Hand: To invite Guests with Non-RingCentral email account and with email account associated to the Different Brands of RingC...

   4 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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10. Add Department Field to User Templates

    36 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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11. I'd like to be able the schedule conference calls in the future

    36 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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12. Fill in Fax without making a contact

    14 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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13. Make call queue numbers available as outbound caller ID numbers in User Settings templates

    48 votes

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    Under Review  ·  4 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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14. Turn off touchtone/dtmf sounds when manually dialing in the app

    13 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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15. Fax without voicemail

    8 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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16. Allow Blocking Outbound Calls by Number

    112 votes

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    Under Review  ·  17 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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17. Admin to be able to deny/allow individual users access to NG Numbers.

    14 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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18. Additional features For Zendesk Integration

    32 votes

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    0 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminGeorge (Product Manager - Analytics, RingCentral) responded

    This feature has been released. Zendesk now has WebRTC and browser dialing and calling! 

19. Show dependencies on service.ringcentral.com

    13 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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20. Allow handling of multiple Call Queue calls

    100 votes

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    20 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    Check out https://support.ringcentral.com/article/Set-up-Call-Queue-Pickup-Group.html for how to set up call queue pickup groups. When pickup members are also call queue agents, they can pick up multiple queue calls concurrently.The Call Queue Pickup feature allows any call queue pickup member to answer multiple queue calls concurrently. Here is a presentation showing all of the setup details and supported use cases and call flows. Please let us know if you have any questions. https://docs.google.com/presentation/d/1H1gaxrrboXCSjvifzIw8rRYGkHdQENN_oOu9W6P_4To/edit?usp=sharingThank you for providing additional feedback on your use cases. We've changed the status back to under review from implemented.