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50 results found

  1. Improve "Security Notice from RingCentral" Emails

    35 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Pearce supported this idea  · 

  2. Additional SCIM Field Mappings

    2 votes

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    New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » APIs  ·  Admin →
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    Pearce supported this idea  · 

  3. RC App Connected Contacts to include All Contacts folders

    7 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Pearce supported this idea  · 

  4. substitute Caller ID for bulk upload up to 60000

    45 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Pearce supported this idea  · 

  5. Auto-Answer Calls

    26 votes

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    Under Review  ·  5 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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    Pearce supported this idea  · 

  6. Persist - Add support for Germany

    16 votes

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    New  ·  3 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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    Pearce supported this idea  · 

  7. Forward calls from user extension to company main number

    14 votes

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    4 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Pearce supported this idea  · 

  8. Add the ability to forward calls to an internal number instead of an extension

    3 votes

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    0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Pearce supported this idea  · 

  9. Pause/Mute Recording Option for Internal Calls

    3 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Pearce supported this idea  · 

  10. call score

    6 votes

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    New  ·  1 comment  ·  Analytics & Reporting » Live Reports  ·  Admin →
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    An error occurred while saving the comment
    Pearce commented  · 

    The report is currently exporting the raw values for Upstream and Downstream MOS of the legs. Values of 350 or above are considered "Good", 300 to 349 are considered "Moderate" and under 300 is considered "Poor". These are equivalent to scores of 3.5 to 5, 3.0 to 3.49 and 1.0 to 3.0 respectively that show in the analytics portal.

    Pearce supported this idea  · 

  11. Audit Trail Enhancements

    171 votes

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    58 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Under Review  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    As there are so many great ideas and suggestions for Audit Trail enhancements, we've merged them into one record to better track these feature requests. Your individual idea has not been lost, and our development team knows how important this part of the system is for everyone! We'll provide more updates when available. Thank you!


    In the meantime, please continue to leave comments on your ideal audit trail enhancement and use cases.

    Pearce supported this idea  · 

  12. Longest Idle Call Queue Fix

    32 votes

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    4 comments  ·  Phone & Messaging » Other  ·  Admin →
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  13. Outbound call settings for transfer type calls

    4 votes

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    2 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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    Pearce commented  · 

    This would greatly benefit customers using Eckoh secure platform to allow blind transfers to be used.

    Pearce supported this idea  · 

  14. Allow multiple supervisors to monitor a call simultaneously

    37 votes

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    Under Review  ·  4 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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    Pearce supported this idea  · 

  15. Disable Call Monitoring from Speed Dial on Deskphone

    2 votes

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    0 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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  16. Disable require password for Personal Meetings in the Admin Portal

    11 votes

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    0 comments  ·  Events & Video » Video Meetings (RCV)  ·  Admin →
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    Pearce supported this idea  · 

  17. We need the ability to disable and lock the use of Personal Meeting ID's (PMI)

    2 votes

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    Under Review  ·  0 comments  ·  Events & Video » Video Meetings (RCV)  ·  Admin →
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    Pearce supported this idea  · 

  18. Different Volume Entry Tones for Video Calls

    1 vote

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    Under Review  ·  0 comments  ·  Events & Video » Other  ·  Admin →
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    Pearce shared this idea  · 

  19. Adjust wording within RingCentral Desktop/Web App for setting Voicemail Greeting

    11 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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  20. Disable RC app status of DND for non admin.

    11 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Application  ·  Admin →
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