← RingCentral Ideas

Settings and activity

47 results found

  1. Position in Queue, Estimated wait time, and Call queue caller call back feature

    212 votes
    Future Consideration  ·  36 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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  2. Callback Prompt

    4 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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  3. Option to stop sync of HUD and desk phone

    10 votes
    2 comments  ·  Phone & Messaging » HUD & Presence  ·  Admin →
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    An error occurred while saving the comment
    Phil Ouellette commented  · 

    This will be crucial to closing this deal

    Phil Ouellette supported this idea  · 

  4. HUD list add own Tabs at top to group people listed

    9 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Admin →
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    Phil Ouellette commented  · 

    Have a very large opportunity requesting this. https://rc.lightning.force.com/lightning/r/Opportunity/006Hr00001PZwmVIAT/view

    Have tabs for Sales, Service, Parts, etc

    Phil Ouellette supported this idea  · 

  5. HUD Features

    14 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » HUD & Presence  ·  Admin →
    How important is this to you?
    Phil Ouellette supported this idea  · 

  6. Add time based variable to holiday configuration

    11 votes
    Future Consideration  ·  2 comments  ·  Contact Center & RingCX » Admin Portal  ·  Admin →
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    Phil Ouellette supported this idea  · 

  7. Allow Call queues, Shared Line Groups, Delegated Lines as extensions in HUD

    3 votes
    New  ·  0 comments  ·  Phone & Messaging » HUD & Presence  ·  Admin →
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    Phil Ouellette shared this idea  · 

  8. Agent level digital signature modification capability

    8 votes
    New  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Phil Ouellette supported this idea  · 

  9. Circular Hunt Group for Call Queues

    4 votes
    0 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Phil Ouellette supported this idea  · 

  10. Multi-Site Directory

    10 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  11. RingCX Queue Event- Alarm Notification "send to device"

    6 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Phil Ouellette supported this idea  · 

  12. Dial in Queue

    1 vote
    0 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Phil Ouellette shared this idea  · 

  13. Ability to remove Product Tour when launching RingEX the first time

    2 votes
    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Admin →
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    Phil Ouellette shared this idea  · 

  14. Retain CLID when using Direct Routing with Microsoft teams

    1 vote
    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Admin →
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    Phil Ouellette shared this idea  · 

  15. Ability to Rebrand RCV page

    5 votes
    Under Review  ·  0 comments  ·  Events & Video » Video Meetings (RCV)  ·  Admin →
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    Phil Ouellette shared this idea  · 

  16. Wider range of template use

    9 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Phil Ouellette shared this idea  · 

  17. Have Call Queues and Call Monitoring respect site boundaries for administration

    2 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Phil Ouellette shared this idea  · 

  18. New option for Direct Dial data. add option as "Mobile Data or Carrier Minutes"

    7 votes
    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Admin →
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    Phil Ouellette shared this idea  · 

  19. Control Business Hours, After Hours and/or Custom rules via hard phone

    16 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Hardware  ·  Admin →
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    Phil Ouellette shared this idea  · 

  20. French Canadian language support

    27 votes
    1 comment  ·  RingSense & AI » Other  ·  Admin →
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