Settings and activity
66 results found
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27 votes
Juan Rubio
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1 voteJuan Rubio
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1 voteJuan Rubio
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1 voteJuan Rubio
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16 votes
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1 voteJuan Rubio
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1 voteJuan Rubio
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1 voteJuan Rubio
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1 voteJuan Rubio
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1 voteJuan Rubio
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3 votes
An error occurred while saving the comment Juan Rubio
commented
Robert Half would like the ability to configure the days a current RC authentication password expires, to force frequent password refreshes. Robert Half plans on leveraging SSO, but also allowing RC authentication, they believe this feature will allow them to be more secure.
Juan Rubio
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3 votesJuan Rubio
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21 votes
An error occurred while saving the comment Juan Rubio
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Some customers hit the maximum limit of 100 on Call Monitoring Groups. There is no method to increase this beyond 100 Call Monitoring Groups. The request is to be able to increase the maximum number of Call Monitoring Groups to a value that will allow RingCentral to scale for Enterprise customers beyond 100K employees.
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91 votes
An error occurred while saving the comment Juan Rubio
commented
Customer noticed that when users are part of a call queue, missed queue calls are no different than missed direct calls. The customer had the following comments, "calls that get answered by agent A get listed as missed calls on agents B and C missed call notice in the app and don't display as being call queue calls, making the missed call list pretty useless for those in a queue. The best option would be to not show them as missed but show them as picked up in Agents B and C list, but if that can’t happen then at least mark the call Queue misses different from normal calls so people know when a missed call was direct to them vs a call queue call".
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25 votesJuan Rubio
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17 votes
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51 votes
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20 votes
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8 votes
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15 votes
Customer would like the ability the upload / share documents / presentations / files, etc., ahead of time. Will be using for training purposes and would like to upload tests and instruct participants to download a specific document / test.