Settings and activity
47 results found
-
31 votes
Justin
supported this idea
·
-
1 voteJustin
shared this idea
·
-
5 votesJustin
shared this idea
·
-
9 votesJustin
shared this idea
·
-
14 votes
An error occurred while saving the comment Justin
shared this idea
·
-
28 votesJustin
shared this idea
·
-
44 votes
-
32 votes
-
13 votes
-
8 votes
-
14 votes
-
157 votesPlanned ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Hello all, wanted to share this video with you, to see if it matches your needs!It’s only a minute long, but note that there is no audio. In this video, a call queue member “SZ” receives and answers a call from the Test 1 call queue.After about 10-15 seconds, you’ll see a call pop-up in the Call Queue Pickup section of the HUD. This is a 2nd call that “SZ” then answers from Test 1 call queue, which puts the first call on hold.If this meets your needs, please let us know. We have also included the KB article.https://www.loom.com/share/59599e5b02a14bb6a84fcf02560a2c68 https://support.ringcentral.com/article-v2/Set-up-Call-Queue-Pickup-Group.html?brand=RC_US&product=RingCentral_MVP&language=en_US -
112 votesPlanned ·AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
This is on our 2025 Roadmap!
-
184 votes
Implemented for Windows.
Mac is planned for 2H 2024
-
5 votes
-
2 votes
-
15 votes
-
5 votes
-
169 votesImplemented ·AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Now live as of 1/23/24! Please ensure you are on the latest version of the app. Extended Emoji Library coming January 2024!
-
RingCentral Analytics: Filtering for a specific external numbers in the calls report would be useful
11 votes
Thanks to whoever cleaned this wording up. Essentially it's this scenario:"Jim, how many folks still need to get up to speed with RCV still?""Greg (glances as analytics dashboard), it looks like we still have 17 stragglers. We'll get an e-mail out to them to have things set up and working by the end of the week.