Settings and activity
47 results found
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30 votes
Justin
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1 voteJustin
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5 votesJustin
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9 votesJustin
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14 votes
An error occurred while saving the comment Justin
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28 votesJustin
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44 votes
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32 votes
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13 votes
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8 votes
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14 votes
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155 votesPlanned ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Hello all, wanted to share this video with you, to see if it matches your needs!It’s only a minute long, but note that there is no audio. In this video, a call queue member “SZ” receives and answers a call from the Test 1 call queue.After about 10-15 seconds, you’ll see a call pop-up in the Call Queue Pickup section of the HUD. This is a 2nd call that “SZ” then answers from Test 1 call queue, which puts the first call on hold.If this meets your needs, please let us know. We have also included the KB article.https://www.loom.com/share/59599e5b02a14bb6a84fcf02560a2c68 https://support.ringcentral.com/article-v2/Set-up-Call-Queue-Pickup-Group.html?brand=RC_US&product=RingCentral_MVP&language=en_US -
109 votesPlanned ·AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
This is on our 2025 Roadmap!
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184 votes
Implemented for Windows.
Mac is planned for 2H 2024
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5 votes
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2 votes
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14 votes
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5 votes
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169 votesImplemented ·AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Now live as of 1/23/24! Please ensure you are on the latest version of the app. Extended Emoji Library coming January 2024!
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RingCentral Analytics: Filtering for a specific external numbers in the calls report would be useful
11 votes
Thanks to whoever cleaned this wording up. Essentially it's this scenario:"Jim, how many folks still need to get up to speed with RCV still?""Greg (glances as analytics dashboard), it looks like we still have 17 stragglers. We'll get an e-mail out to them to have things set up and working by the end of the week.