Settings and activity

30 results found

1. Call Queue ring simultaneously the overflow into another call queue simultaneously

   15 votes

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   Under Review  ·  4 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Vic shared this idea  ·  Dec 3, 2020

2. Option to Disable Missed Call Popup on deskphone.

   10 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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3. Sync contacts from system and apply this to all Yealink devices on account.

   17 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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4. Add queues to presence keys

   12 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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5. Configure phone buttons for items other than Presence

   20 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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6. Change the default soft keys on Polycom phone when provisioning the phone.

   19 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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7. Share host Audio in RC Video in Desktop App

   184 votes

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   12 comments  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminPhillip (Director, Product Management, RingCentral) responded

   Implemented for Windows.  

   Mac is planned for 2H 2024

8. Super Admin Can View any Message/FAX/Voicemail

   52 votes

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   Under Review  ·  12 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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9. Call Queue - Ability to turn off missed call tagging

   91 votes

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   Planned  ·  10 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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10. Access to everyone's voicemails by clicking on there extension without a password as Super admin!

    72 votes

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    Under Review  ·  10 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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11. Account-Wide Holiday Settings and/or Holiday Templates

    212 votes

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    18 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    Hi everyone, this is under development now. Current plan is to have available late Q4 2024. Will keep everyone updated if dates change. Thank you!

12. Allow admins to change user profile information (including pictures)

    110 votes

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    Under Review  ·  21 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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13. Gain admin visibility of user created speed dials on hardphones

    16 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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14. Set Intercom Feature In Bulk.

    54 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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15. Add Public Holidays into the Call Queue Schedule

    52 votes

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    3 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    This will be implemented in November 2024 as Call Queue Custom Rule Templates!

16. Copy Custom Answering Rules to other Sites

    27 votes

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    3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    Currently planning and under development. No specific release date available yet.

17. Option for organization to limit status options

    7 votes

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    Future Consideration  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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18. Give a reminder when calls are in Park

    72 votes

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    Planned  ·  18 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Vic commented  ·  Jun 30, 2021  ·  Edit…  ·  Delete…

    Currently on Public Park the Ring Back option works great but if that extension is on the phone it send the caller to Voicemail of the extension. Private Park locations doesn't Ring back at all. For a ring back option can it go to a call queue as an option.

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19. Shared SMS were multiple users can receive and send SMS on specific number

    631 votes

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    127 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    Update March 2024: This feature has been delayed. Current estimated timeline is Q4 2024. 

    
    

    Planned for Q2 2024.

20. Presence (or HUD) available on the RingCentral Mobile App so that I can answer a call on behalf of someone

    33 votes

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    Planned  ·  4 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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