Settings and activity

53 results found

1. RingSense: Pull in/Filter Calls based on Duration

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   58 votes

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   4 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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   Implemented  ·  Sushant Hiray responded

   This feature is now live for all RingSense customers. As a RingSense user, you can define minimum duration rules in your duration filters. This is also available as part of your profile settings.

   Key benefits of this feature include:

   • Custom thresholds: Customers can define minimum call duration rules
   • Cleaner data: Automatically hides short calls (e.g., voicemails, misdials) below the threshold
   • Business impact: Streamlines analysis by focusing only on meaningful customer interactions

   Please take a look at the attached screenshot for instructions on setting up the minimum duration threshold on your account

   Lawrence Juster supported this idea  ·  Mar 27, 2024

2. RingSense: Customizable Powerskill Benchmarks

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   23 votes

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   0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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   Implemented  ·  Sushant Hiray responded

   This feature is now available to admins.

   As an admin, you can navigate to Coaching → PowerSkills. For applicable PowerSkills, you’ll see an option to edit the target range, which allows you to define the ideal range for each PowerSkill.

   Lawrence Juster supported this idea  ·  Mar 27, 2024

3. Calendly integration with RCV for RCO, ACO, Unify, Atos, all brands

   14 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Lawrence Juster shared this idea  ·  Oct 21, 2020

4. Include Name & Number in Caller ID

   25 votes

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   Under Review  ·  7 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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5. Add @mention into RingSense for feedback/Comment

   14 votes

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   Future Consideration  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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6. Add a "feature request" and "report an issue" button in RingSense

   10 votes

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   Implemented  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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7. Ability to add a summary note to recordings saved in a Library

   11 votes

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   Future Consideration  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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8. Streaming Music / Message on Hold

   87 votes

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   Under Review  ·  18 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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9. RingSense Sentiment Playback Tracking/Pinpoint

   20 votes

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   Future Consideration  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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10. RingSense Dashboard based landing page to drive adoption and insight

    63 votes

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    Planned  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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    Lawrence Juster supported this idea  ·  Mar 27, 2024

11. (via Jupiter/mThor) Allow manual conference call to continue after host drops

    13 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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12. International calls report

    29 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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13. Mobile app as default calling app when doing click-to-call in SFDC

    21 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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14. Add an unread Inbox notification counter to the MS Teams Embedded Dialer main icon in Teams

    3 votes

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    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Microsoft Teams  ·  Delete…  ·  Admin →
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15. Text to Speech for voice mail greeting

    32 votes

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    Future Consideration  ·  3 comments  ·  Phone & Messaging » Accessibility  ·  Delete…  ·  Admin →
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16. RingCentral for SalesForce: unique cti layout for sales, support etc

    10 votes

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    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Salesforce  ·  Delete…  ·  Admin →
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17. Allow Polls

    226 votes

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    Implemented  ·  0 comments  ·  Events & Video » Other  ·  Delete…  ·  Admin →
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18. Improve annotations so they don't automatically disappear

    119 votes

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    18 comments  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminHarish (Senior Product Manager, RingCentral) responded

    Presenters can keep their annotations on screen until they choose to clear them, rather than having them fade automatically. Available in video meetings on the desktop app and on the browser. See Using annotations in a meeting.

    
    

19. Allow admin to spotlight a participant "speaker"

    75 votes

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    Under Review  ·  7 comments  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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20. Call Interception or HUD in RC for Google Chrome Extension

    8 votes

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    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Other  ·  Delete…  ·  Admin →
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