Settings and activity

54 results found

1. RingSense: Pull in/Filter Calls based on Duration

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   57 votes

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   4 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

   This feature is now live for all RingSense customers. As a RingSense user, you can define minimum duration rules in your duration filters. This is also available as part of your profile settings.

   Key benefits of this feature include:

   • Custom thresholds: Customers can define minimum call duration rules
   • Cleaner data: Automatically hides short calls (e.g., voicemails, misdials) below the threshold
   • Business impact: Streamlines analysis by focusing only on meaningful customer interactions

   Please take a look at the attached screenshot for instructions on setting up the minimum duration threshold on your account

   Lawrence Juster supported this idea  ·  Mar 27, 2024

2. RingSense: Customizable Powerskill Benchmarks

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   23 votes

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   0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

   This feature is now available to admins.

   As an admin, you can navigate to Coaching → PowerSkills. For applicable PowerSkills, you’ll see an option to edit the target range, which allows you to define the ideal range for each PowerSkill.

   Lawrence Juster supported this idea  ·  Mar 27, 2024

3. Calendly integration with RCV for RCO, ACO, Unify, Atos, all brands

   14 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Lawrence Juster shared this idea  ·  Oct 21, 2020

4. Include Name & Number in Caller ID

   24 votes

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   Under Review  ·  7 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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5. Add @mention into RingSense for feedback/Comment

   14 votes

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   Future Consideration  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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6. Add a "feature request" and "report an issue" button in RingSense

   10 votes

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   Implemented  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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7. Ability to add a summary note to recordings saved in a Library

   11 votes

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   Future Consideration  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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8. Streaming Music / Message on Hold

   85 votes

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   Under Review  ·  17 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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9. RingSense Sentiment Playback Tracking/Pinpoint

   19 votes

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   Future Consideration  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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10. RingSense Dashboard based landing page to drive adoption and insight

    61 votes

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    Planned  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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    Lawrence Juster supported this idea  ·  Mar 27, 2024

11. (via Jupiter/mThor) Allow manual conference call to continue after host drops

    13 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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12. International calls report

    27 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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13. Mobile app as default calling app when doing click-to-call in SFDC

    21 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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14. Add an unread Inbox notification counter to the MS Teams Embedded Dialer main icon in Teams

    3 votes

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    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Microsoft Teams  ·  Delete…  ·  Admin →
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15. Text to Speech for voice mail greeting

    26 votes

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    Future Consideration  ·  3 comments  ·  Phone & Messaging » Accessibility  ·  Delete…  ·  Admin →
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16. MSFT 365 - Choose your default online meeting provider ( Add RCV as a option)

    5 votes

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    Under Review  ·  0 comments  ·  Events & Video » Legacy Meetings (RCM)  ·  Delete…  ·  Admin →
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17. RingCentral for SalesForce: unique cti layout for sales, support etc

    10 votes

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    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Salesforce  ·  Delete…  ·  Admin →
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18. Allow Polls

    226 votes

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    Implemented  ·  0 comments  ·  Events & Video » Other  ·  Delete…  ·  Admin →
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19. Improve annotations so they don't automatically disappear

    119 votes

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    Planned  ·  18 comments  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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20. Allow admin to spotlight a participant "speaker"

    75 votes

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    Under Review  ·  7 comments  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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