← RingCentral Ideas

Settings and activity

131 results found

  1. Access call recordings for all users via Application

    19 votes
    Under Review  ·  6 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Aliyah supported this idea  · 
    Aliyah shared this idea  · 

  2. New Layout Should Also Include Timestamps of Call Logs

    5 votes
    Under Review  ·  2 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Aliyah supported this idea  · 
    An error occurred while saving the comment
    Aliyah commented  · 

    The customer has reported that after toggling the switch for the new layout on the RC App, it does not show the timestamp of the past call logs, only the date. Compared to the previous layout, which shows the timestamp for all logs.

  3. Increase amount of members for simultaneous forwarding in a call queue.

    8 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Aliyah supported this idea  · 
    Aliyah shared this idea  · 

  4. Position in Queue, Estimated wait time, and Call queue caller call back feature

    212 votes
    Future Consideration  ·  36 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Aliyah supported this idea  · 
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    Aliyah commented  · 

    Customer requested to have an option to inform the customer waiting in the line on what number are they in the queue.

  5. Silent Install of RingCentral app. via Intunes

    19 votes
    1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  6. Ability to retrieve deleted calls

    27 votes
    Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  7. track spikes in call volume

    3 votes
    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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  8. Allow logging in with message-only extension using the desktop/web applications.

    4 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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  9. Turn off RingCentral Extension and Notifications via Browser

    9 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Admin →
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  10. Sending fax from the contacts RingCentral app. should Identify automatically the fax number saved on the contacts.

    15 votes
    Under Review  ·  3 comments  ·  Phone & Messaging » Application  ·  Admin →
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  11. Block phone calls by caller ID

    13 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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  12. Remove missed call from queue members if answered

    215 votes
    28 comments  ·  Phone & Messaging » Other  ·  Admin →
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    An error occurred while saving the comment
    Aliyah commented  · 

    It can help users to determine whether the call was missed by all members in the call queue, or if it is already answered by another member on the call queue group. Just to avoid the confusion whether they need to call the missed call back or not.

  13. Add fillable line in Fax menu for person's name to auto-populate in Cover Page

    19 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Fax  ·  Admin →
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  14. Increase Data Retention of Analytics

    29 votes
    Future Consideration  ·  3 comments  ·  Analytics & Reporting » Other  ·  Admin →
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  15. Auto detect calling number

    15 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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  16. Service portal visibility how many users/ devices logged-in on each extension

    3 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  17. Log Out from all devices

    2 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  18. Include SMS on export data fields

    67 votes
    Under Review  ·  16 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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  19. Allow Super Admin Users to Manage What Counts as an Abandoned Call

    46 votes
    Implemented  ·  8 comments  ·  Analytics & Reporting » Other  ·  Admin →
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  20. Analytics Report Issue

    2 votes
    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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