Settings and activity

252 results found

1. Manager Access to Automatic Call Notes (AI Transcript) for Other Users

   39 votes

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   New  ·  5 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AVA (AI Virtual Assistant)  ·  Delete…  ·  Admin →
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   Bianca supported this idea  ·  Dec 8, 2025

2. Integrate both RingCX and RingEX in Salesforce

   7 votes

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   New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   Bianca supported this idea  ·  Nov 18, 2025

3. Enable Group SMS/MMS Support for Phone Numbers Using Sinch

   29 votes

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   New  ·  4 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Bianca supported this idea  ·  Nov 13, 2025

4. Enable live transcription for a specific extension/number during meetings, even if they are not the host or moderator.

   5 votes

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » Other  ·  Delete…  ·  Admin →
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   Bianca supported this idea  ·  Nov 3, 2025

5. for operator extension to use main number for sms and to keep it that way whenver sending sms

   5 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Bianca supported this idea  ·  Oct 22, 2025

6. Keep SMS history indefinitely

   11 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Bianca supported this idea  ·  Sep 18, 2025

7. Increase the number of named group text

   8 votes

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   New  ·  1 comment  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Bianca supported this idea  ·  Sep 18, 2025

8. Re-enable 90-day retention for HIPAA accounts where requested. Provide a secure, HIPAA-compliant option to store recordings beyond 30 days,

   7 votes

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   New  ·  0 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Bianca supported this idea  ·  Sep 15, 2025

9. Report outbound caller ID settings

   28 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Bianca supported this idea  ·  Sep 10, 2025

10. Editing Fax Cover Page without Additional Attachment

    5 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Bianca supported this idea  ·  Sep 9, 2025

11. Allow RC users to make internal phone calls after business hours

    44 votes

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    Future Consideration  ·  3 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Bianca supported this idea  ·  Aug 29, 2025

12. Display assigned extension number on phone screen

    40 votes

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    Under Review  ·  9 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Bianca supported this idea  ·  Aug 28, 2025

13. Improve detection of "default" audio device.

    8 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Bianca supported this idea  ·  Aug 28, 2025

14. Enable One-Touch Call Answering for Plantronics CS540 Headset on All Poly Desk Phones

    4 votes

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    New  ·  0 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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    Bianca supported this idea  ·  Aug 26, 2025

15. Call queue member forwarding

    9 votes

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    New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Bianca supported this idea  ·  Aug 22, 2025

16. RC for Salesforce - AI Notes

    31 votes

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    New  ·  5 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Salesforce  ·  Delete…  ·  Admin →
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    Bianca supported this idea  ·  Aug 21, 2025

17. Remove/Edit the Header on the Fax page

    22 votes

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    Under Review  ·  6 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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    Bianca supported this idea  ·  Aug 20, 2025

18. SMS Text notification ATT

    25 votes

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    New  ·  4 comments  ·  Events & Video » Other  ·  Delete…  ·  Admin →
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    Bianca supported this idea  ·  Aug 7, 2025

19. Display Custom Customer Info on Yealink Phones

    4 votes

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    New  ·  1 comment  ·  Phone & Messaging » Contacts  ·  Delete…  ·  Admin →
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    Bianca supported this idea  ·  Aug 6, 2025

20. Feature to disable incoming Voicemail from RingCentral (When changes are made on the Extension)

    3 votes

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    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Bianca supported this idea  ·  Aug 5, 2025