← RingCentral Ideas

Settings and activity

41 results found

  1. Missed call in Super Admin Ext 301

    2 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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  2. Improvement for Pausing and Stopping Automatic Call Recordings

    39 votes
    Under Review  ·  9 comments  ·  Phone & Messaging » Other  ·  Admin →
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    auto answer Q commented  · 

    The ability to Pause & Resume a call recording within the Mobile and Desktop app.

  3. KPI - Average wait time Abandoned calls and Average wait time Answered calls

    11 votes
    Under Review  ·  1 comment  ·  Analytics & Reporting » Other  ·  Admin →
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  4. Ring Central Desktop App should work with Outlook for Scheduling

    3 votes
    Under Review  ·  0 comments  ·  Events & Video » Webinar  ·  Admin →
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  5. add edit and delete into video scheduling

    19 votes
    Under Review  ·  5 comments  ·  Phone & Messaging » Application  ·  Admin →
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  6. Add RCV Outlook plugin that works from Outlook Mail tab

    21 votes
    Under Review  ·  0 comments  ·  Events & Video » Video Meetings (RCV)  ·  Admin →
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  7. RC widget to be able to warm transfer

    5 votes
    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Admin →
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  8. Warm Transfer for RingCentral for Microsoft 365 Integration

    7 votes
    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Admin →
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  9. Warm Transfer in Chrome Extension

    32 votes
    Under Review  ·  2 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Admin →
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  10. Ability to Download Qos Reports

    74 votes
    Future Consideration  ·  3 comments  ·  Analytics & Reporting » Other  ·  Admin →
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  11. Adjust how missed calls are categorized for group calls

    474 votes
    60 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    auto answer Q commented  · 

    Always have to explain the quirk when onboarding agents, only work around is to email missed call notification via email to a shared mailbox and move the email to another folder if you're handling the missed call.ignore all other missed calls in the queue that state they are queue related.But still to return any direct missed calls..a simple solution is needed.even if its a HUD like screen with the call log results showing who answered which calls or not, or overflowed etc etc..

  12. Add Option to pause and unpause recording/Masking on the new RC App

    2 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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  13. Option to pause and unpause while in an on going call recording/masking

    5 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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  14. Delete just recordings from the call logs instead of deleting the calls

    9 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Admin →
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  15. Ability to save RC meeting recordings to external storage

    7 votes
    Under Review  ·  0 comments  ·  Events & Video » Webinar  ·  Admin →
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  16. Record/Archive All SMS Messages

    37 votes
    Future Consideration  ·  4 comments  ·  Phone & Messaging » Other  ·  Admin →
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  17. Admin can Change User's Status via Ringcentral App

    11 votes
    Implemented  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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  18. Automatic notifications for SFTP failed to transfer recordings - Automate retry transfer for failed transfers

    3 votes
    Future Consideration  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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  19. More 3rd party storage sites on Archiver beta

    12 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  20. Ability to archive or store calls for up to one year

    14 votes
    Under Review  ·  4 comments  ·  Phone & Messaging » Other  ·  Admin →
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