Settings and activity

41 results found

1. Missed call in Super Admin Ext 301

   2 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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2. Improvement for Pausing and Stopping Automatic Call Recordings

   38 votes

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   Under Review  ·  9 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   auto answer Q commented  ·  Jun 16, 2021  ·  Edit…  ·  Delete…

   The ability to Pause & Resume a call recording within the Mobile and Desktop app.

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3. KPI - Average wait time Abandoned calls and Average wait time Answered calls

   11 votes

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   Under Review  ·  1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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4. Ring Central Desktop App should work with Outlook for Scheduling

   3 votes

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   Under Review  ·  0 comments  ·  Events & Video » Webinar  ·  Delete…  ·  Admin →
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5. add edit and delete into video scheduling

   19 votes

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   Under Review  ·  5 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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6. Add RCV Outlook plugin that works from Outlook Mail tab

   21 votes

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   Under Review  ·  0 comments  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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7. RC widget to be able to warm transfer

   5 votes

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   Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Delete…  ·  Admin →
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8. Warm Transfer for RingCentral for Microsoft 365 Integration

   7 votes

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   Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Delete…  ·  Admin →
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9. Warm Transfer in Chrome Extension

   32 votes

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   Under Review  ·  2 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Delete…  ·  Admin →
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10. Ability to Download Qos Reports

    73 votes

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    Future Consideration  ·  3 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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11. Adjust how missed calls are categorized for group calls

    471 votes

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    59 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    This is now live! Learn more about this new feature here: RingEX Call Answered Elsewhere status

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    auto answer Q commented  ·  Jun 16, 2021  ·  Edit…  ·  Delete…

    Always have to explain the quirk when onboarding agents, only work around is to email missed call notification via email to a shared mailbox and move the email to another folder if you're handling the missed call.ignore all other missed calls in the queue that state they are queue related.But still to return any direct missed calls..a simple solution is needed.even if its a HUD like screen with the call log results showing who answered which calls or not, or overflowed etc etc..

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12. Add Option to pause and unpause recording/Masking on the new RC App

    2 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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13. Option to pause and unpause while in an on going call recording/masking

    5 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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14. Delete just recordings from the call logs instead of deleting the calls

    8 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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15. Ability to save RC meeting recordings to external storage

    7 votes

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    Under Review  ·  0 comments  ·  Events & Video » Webinar  ·  Delete…  ·  Admin →
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16. Record/Archive All SMS Messages

    30 votes

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    Future Consideration  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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17. Admin can Change User's Status via Ringcentral App

    11 votes

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    Implemented  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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18. Automatic notifications for SFTP failed to transfer recordings - Automate retry transfer for failed transfers

    3 votes

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    Future Consideration  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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19. More 3rd party storage sites on Archiver beta

    12 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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20. Ability to archive or store calls for up to one year

    14 votes

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    Under Review  ·  4 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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