Settings and activity

101 results found

1. Delete past meetings

   8 votes

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   Under Review  ·  1 comment  ·  Events & Video » Webinar  ·  Delete…  ·  Admin →
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   Elijah supported this idea  ·  May 15, 2024

2. Export List Audio Conference Host/Participant Codes

   6 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Elijah supported this idea  ·  May 10, 2024

3. Increase Welcome email validity to 14 days

   16 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Elijah supported this idea  ·  May 8, 2024

4. Enhanced Call Log view

   2 votes

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   1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Elijah shared this idea  ·  May 1, 2024
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   Elijah commented  ·  May 1, 2024  ·  Edit…  ·  Delete…

   We request separate call logs for each call instance. For example, when a call is answered by the operator and then transferred to a different extension, the current call log displays the total duration of the call from the operator to the transferred extension.

   We desire a separate call log that shows the duration for when the call was answered by the operator and when it was transferred to an extension.

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5. Encryption for Text Messages

   6 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Elijah supported this idea  ·  May 1, 2024

6. Voicemail to text with numerals

   3 votes

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   0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Elijah supported this idea  ·  Apr 22, 2024

7. We would like to partition the corporate directory by site

   13 votes

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   Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Elijah supported this idea  ·  Apr 22, 2024

8. add HUD feature to apple iphone app.

   122 votes

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   Under Review  ·  26 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Elijah supported this idea  ·  Mar 19, 2024

9. Call User Note Feature to track call details / description in real time - for traffic management call centers

   2 votes

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   1 comment  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Elijah supported this idea  ·  Mar 19, 2024

10. Increasing the return time of Call Park from 5 minutes to 10 minutes.

    26 votes

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    Under Review  ·  11 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Elijah commented  ·  Mar 11, 2024  ·  Edit…  ·  Delete…

    The customer would like to increase the timeout duration up to 15 minutes

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    Elijah supported this idea  ·  Mar 11, 2024

11. Filter Call Logs with Multiple Extensions

    2 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Elijah supported this idea  ·  Mar 5, 2024

12. SMS Report LOG required.

    16 votes

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    Future Consideration  ·  1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Elijah supported this idea  ·  Mar 1, 2024

13. Hide Cover Page Not in Use

    11 votes

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    3 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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    Elijah supported this idea  ·  Mar 1, 2024

14. Notification for failed forward call

    1 vote

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Elijah shared this idea  ·  Nov 10, 2023

15. Adding a more detailed Result Description for the downloaded Detailed Call Logs

    2 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Elijah shared this idea  ·  Nov 17, 2023

16. Allow multiple users to respond to the main number texts

    157 votes

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    Planned  ·  22 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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17. Template for Intercom and Presence setting

    38 votes

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    Under Review  ·  6 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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18. User group access call log of the same user group

    74 votes

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    Future Consideration  ·  15 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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19. Shared SMS were multiple users can receive and send SMS on specific number

    1,359 votes

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    315 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Planned  ·  AdminJessica H. (Admin, RingCentral) responded

    This Beta has been closed, if you've been selected for the Beta, our product team will be reaching out! We will keep you posted if you were not contacted for Beta in November.

    Thank you!

    Elijah supported this idea  ·  Apr 28, 2025

20. Audit Trail Enhancements

    278 votes

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    72 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminJessica H. (Admin, RingCentral) responded

    As there are so many great ideas and suggestions for Audit Trail enhancements, we've merged them into one record to better track these feature requests. Your individual idea has not been lost, and our development team knows how important this part of the system is for everyone! We'll provide more updates when available. Thank you!

    In the meantime, please continue to leave comments on your ideal audit trail enhancement and use cases.