← RingCentral Ideas

Settings and activity

69 results found

  1. Hotdesk in Germany

    4 votes
    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
    Lothar supported this idea  · 

  2. Number Storage

    19 votes
    New  ·  4 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Lothar supported this idea  · 

  3. Improve the overall expereince of National and International whitelisting

    55 votes
    6 comments  ·  Phone & Messaging » Other  ·  Admin →
    How important is this to you?
    Planned  ·  AdminJessica H. (Admin, RingCentral) responded

    We appreciate your feedback everyone. This is actively being looked into by our Fraud, Risk and Security team, along with our Account Management Teams. You'll start to see improvements over the next couple of months!

    Lothar supported this idea  · 

  4. Site specific directory, Hide the company directory from specific users only

    55 votes
    4 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
    Lothar supported this idea  · 

  5. Disable "AI is taking notes" when on call

    137 votes
    34 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

    Hi everyone, you are now able to customize the announcement played during the call. Learn where in the Admin portal to update here.


    While not the ability to completely turn off the announcement, this customization allows for different companies to take into account their unique compliance needs. If a disclosure is not needed, a silent recording could be uploaded as a workaround.


    Thank you!

    Lothar supported this idea  · 

  6. hashtag # in RCX (IVRs and queue events)

    35 votes
    New  ·  3 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Lothar supported this idea  · 

  7. Route 911 call to onsite Police Force/Security vs. Public Emergency Services

    9 votes
    Under Review  ·  2 comments  ·  Phone & Messaging » General Phone  ·  Admin →
    How important is this to you?
    An error occurred while saving the comment
    Lothar commented  · 

    This feature is also essential for larger accounts and prospects across the EU market. Many large campuses, such as airports, chemical plants, and similar facilities, have their own fire and emergency stations. These organizations often prefer to route emergency numbers like 112 and 999 directly to their on-site emergency response teams, rather than to public answering points.

    Lothar supported this idea  · 

  8. Persist - Add support for SIP Trunking

    5 votes
    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Admin →
    How important is this to you?
    Lothar shared this idea  · 

  9. deskphone pairing for mitel

    11 votes
    New  ·  2 comments  ·  Phone & Messaging » Hardware  ·  Admin →
    How important is this to you?
    Lothar supported this idea  · 

  10. Retain Caller ID information regardless of blind/warm transfer type

    203 votes
    19 comments  ·  Phone & Messaging » Hardware  ·  Admin →
    How important is this to you?
    Needs More Information  ·  AdminJessica H. (Admin, RingCentral) responded

    Hello everyone, this has been implemented in 22.3.1. This version of the app was rolled out to all accounts over 8/25-8/31. No additional action is required to initiate the feature on the app, please confirm you are on at least 22.3.1.


    This feature allows for caller ID to transfer in these scenarios.


    Warm/Consultative Transfer:

    - Incoming call from PSTN/RC # to RingCentral and transferred to RC number


    Blind Transfer:

    - Incoming call from PSTN/RC # to RingCentral and transferred to RC number

    - Incoming call from PSTN/RC # to RingCentral and transferred to RC voicemail


    The feature requires the following endpoints to work successfully. This applies to both the user invoking the transfer as well as the user who is the destination of the transfer.


    Desk phones: Any Poly, Avaya or Unify models.

    RingCentral App: Version 21.4.30 or later

    RingCentral Mobile App: Version 22.1.10 or later

    RingCentral Phone App: Version…

    Lothar supported this idea  · 

  11. Add the ability to push custom rules for Call Queues to the call Queues template

    22 votes
    2 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
    How important is this to you?
    Lothar supported this idea  · 

  12. Display & change your own status in heads up display - HUD

    18 votes
    10 comments  ·  Phone & Messaging » HUD & Presence  ·  Admin →
    How important is this to you?
    Lothar supported this idea  · 

  13. Add Dinosaur Emojis to RingCentral Chat

    169 votes
    4 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
    Lothar supported this idea  · 

  14. Caller ID name should be visible for Toll Free

    136 votes
    Future Consideration  ·  27 comments  ·  Phone & Messaging » Other  ·  Admin →
    How important is this to you?
    Lothar supported this idea  · 

  15. Store Microsoft Exchange connection data

    19 votes
    1 comment  ·  Phone & Messaging » App Tasks/Events/Calendar  ·  Admin →
    How important is this to you?
    Lothar supported this idea  · 

  16. Auto-Answer Calls

    26 votes
    Under Review  ·  5 comments  ·  Phone & Messaging » General Phone  ·  Admin →
    How important is this to you?
    Lothar supported this idea  · 

  17. Sync RingCentral Desktop Application With RingCX

    188 votes
    Under Review  ·  14 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Lothar supported this idea  · 

  18. Turn OFF caller ability to press an extension number while waiting in Call Queue Extension

    16 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Lothar supported this idea  · 

  19. Persist - Add support for Germany

    17 votes
    New  ·  3 comments  ·  Phone & Messaging » General Phone  ·  Admin →
    How important is this to you?
    Lothar supported this idea  · 

  20. RingCX Call Details "Call Termination by Agent or Caller"

    50 votes
    Planned  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Lothar supported this idea  · 
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