← RingCentral Ideas

Settings and activity

46 results found

  1. Generate a report on a date range but only on specific time of the day

    42 votes
    6 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    DeAnna supported this idea  · 

  2. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

    573 votes
    Future Consideration  ·  90 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    DeAnna supported this idea  · 

  3. Show how long someone has had an "away" status

    2 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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    DeAnna supported this idea  · 
    DeAnna shared this idea  · 

  4. Answered calls showing up as missed for other extensions

    12 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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  5. DND App status should be reflected on desk phone

    9 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Admin →
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  6. Allow disabling "Accept Queue Calls" under roles for extensions assigned to queues

    184 votes
    12 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    DeAnna supported this idea  · 

  7. Mute other sounds when taking calls on RingCentral Desktop app

    32 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Admin →
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  8. Microsoft Teams connection to truly follow the calendar

    8 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    DeAnna supported this idea  · 

  9. Status based call handling options

    7 votes
    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Admin →
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  10. Don't ring physicals phone for Allow incoming calls while in a meeting

    4 votes
    Under Review  ·  0 comments  ·  Events & Video » Video Meetings (RCV)  ·  Admin →
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  11. Remove missed call from queue members if answered

    215 votes
    28 comments  ·  Phone & Messaging » Other  ·  Admin →
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  12. Productivity reporting per agent

    4 votes
    Under Review  ·  1 comment  ·  Analytics & Reporting » Other  ·  Admin →
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  13. Call Queue voicemails available in RC APP and GUI interface

    63 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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  14. run user status report

    40 votes
    Under Review  ·  9 comments  ·  Analytics & Reporting » Other  ·  Admin →
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  15. RingCentral App HUD Call Queue Transfer Button

    5 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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  16. pass the original did on call transfer

    6 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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  17. Need to import a directory of external numbers to Admin portal so they can pushed out to all phones.

    12 votes
    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  18. Sync RC status with Microsoft Office (Teams/Outlook)

    122 votes
    3 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Admin →
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  19. Sync desk phone status to RingCentral app

    10 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Admin →
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  20. RingCentral Admin Portal -- Phones & Devices User Phones --> Don't show RC APP status

    28 votes
    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
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