Settings and activity

50 results found

1. Missed calls to queue showing up as "Answered Elsewhere"

   45 votes

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   Under Review  ·  9 comments  ·  Analytics & Reporting » Alerts  ·  Delete…  ·  Admin →
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   DeAnna supported this idea  ·  Apr 12, 2024

2. Missed call report that shows all available users at the time of the missed call.

   36 votes

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   Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   DeAnna supported this idea  ·  Apr 12, 2024

3. Enhanced Performance Report: Incorporating Missed Calls in Call Queue KPIs

   33 votes

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   3 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   DeAnna commented  ·  Apr 12, 2024  ·  Edit…  ·  Delete…

   I second this idea. On the Queue report, it will show missed/refused count but when you drill into the User section, that data is not available. It would be nice to know which queue members are going above and beyond and which members need coaching or incentive to pick up more calls that are offered. Our management teams have complained about this missing metric many times.

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   DeAnna supported this idea  ·  Apr 12, 2024

4. Abandoned Call Tracking Feature

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   48 votes

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   5 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   DeAnna supported this idea  ·  Apr 12, 2024

5. Generate a report on a date range but only on specific time of the day

   44 votes

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   6 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   DeAnna supported this idea  ·  Apr 12, 2024

6. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

   642 votes

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   Future Consideration  ·  103 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   DeAnna supported this idea  ·  Apr 12, 2024

7. Show how long someone has had an "away" status

   2 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   DeAnna supported this idea  ·  Mar 15, 2024
   DeAnna shared this idea  ·  Jun 21, 2023

8. Answered calls showing up as missed for other extensions

   12 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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9. DND App status should be reflected on desk phone

   9 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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10. Allow disabling "Accept Queue Calls" under roles for extensions assigned to queues

    185 votes

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    12 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    Learn more about controlling user access to the accept queue calls feature here!

    DeAnna supported this idea  ·  Mar 15, 2024

11. Mute other sounds when taking calls on RingCentral Desktop app

    32 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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12. Microsoft Teams connection to truly follow the calendar

    8 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    DeAnna supported this idea  ·  Aug 9, 2024

13. Status based call handling options

    7 votes

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    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Other  ·  Delete…  ·  Admin →
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14. Don't ring physicals phone for Allow incoming calls while in a meeting

    6 votes

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    Under Review  ·  0 comments  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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15. Remove missed call from queue members if answered

    218 votes

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    29 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    This is now live! Learn more about this feature here.

16. Productivity reporting per agent

    4 votes

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    Under Review  ·  1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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17. Call Queue voicemails available in RC APP and GUI interface

    66 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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18. run user status report

    44 votes

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    Under Review  ·  9 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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19. RingCentral App HUD Call Queue Transfer Button

    5 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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20. pass the original did on call transfer

    6 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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