Settings and activity

93 results found

1. Salesforce embedded Agent to have "All messages" for agents to view old/closed messages

   10 votes

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   Needs More Information  ·  0 comments  ·  RingCX » Integrations & APIs  ·  Delete…  ·  Admin →
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   Mike supported this idea  ·  Jan 29, 2026

2. To Have Start and End Time Attributes in RingCX for Salesforce

   7 votes

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   Implemented  ·  0 comments  ·  RingCX » Integrations & APIs  ·  Delete…  ·  Admin →
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   Mike supported this idea  ·  Jan 29, 2026

3. "Defer" option for Digital Interactions in RingCX CRM integrations

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   2 votes

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   Future Consideration  ·  0 comments  ·  RingCX » Integrations & APIs  ·  Delete…  ·  Admin →
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   Mike shared this idea  ·  Jan 29, 2026

4. Last Agent Routing with Outbound Dialer

   35 votes

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   New  ·  0 comments  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Delete…  ·  Admin →
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   Mike supported this idea  ·  Nov 19, 2025

5. Fix Availability Status for Users with messaging disabled

   16 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Mike supported this idea  ·  Aug 6, 2024

6. Forward a voicemail to another extension

   39 votes

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   Planned  ·  4 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Mike supported this idea  ·  Jul 31, 2024

7. Transfer Directly to Voicemail Softkey - On Mitel 6940 Phones

   35 votes

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   Under Review  ·  5 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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   Mike supported this idea  ·  Jul 5, 2024

8. Allow option to record inbound calls but not internal calls (extension to extension)

   74 votes

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   Under Review  ·  10 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Mike supported this idea  ·  Jun 4, 2024

9. Holiday/Night Button

   91 votes

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   Under Review  ·  4 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Mike supported this idea  ·  Apr 29, 2024

10. Dial code/button to toggle Call Queues

    3 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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    Mike supported this idea  ·  Apr 29, 2024

11. Emergency Company Wide Switch to Night Mode

    12 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Mike supported this idea  ·  Apr 29, 2024

12. Multi-Site Directory

    13 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Mike supported this idea  ·  Apr 25, 2024

13. Service Titan CRM Integration

    17 votes

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    1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

    ServiceTitan is now available as a CRM integration in RingSense.

    Mike supported this idea  ·  Apr 15, 2024

14. Add OneDrive storage as a option for Archiver

    30 votes

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    Under Review  ·  3 comments  ·  Events & Video » Webinar  ·  Delete…  ·  Admin →
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    Mike supported this idea  ·  Mar 21, 2024

15. Conference Call: Drop/Remove individuals during call

    110 votes

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    10 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

    As the host, you can either end the conference call or leave the call while the other participants continue their conversation.

    
    

    Note

    This feature is controlled by your account admin. Reach out to your admin if you’d like to turn it on.

    
    

    Learn more here!

    Mike supported this idea  ·  Mar 18, 2024

16. Ability to assign Custom Fax Cover Page to all Users with Extensions (Company )

    323 votes

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    Planned  ·  102 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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    Mike supported this idea  ·  Mar 14, 2024

17. Call queue groups should also be visible on the HUD

    80 votes

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    Future Consideration  ·  4 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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    Mike supported this idea  ·  Mar 12, 2024

18. Reply with voice message isn't available on iPhones

    5 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Mike supported this idea  ·  Mar 11, 2024

19. Hold Recording Should Resume Rather Then Restart

    6 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Mike supported this idea  ·  Mar 11, 2024

20. Ability to filter the 'Related To/Associated to' record results based on Opportunity Stage.

    2 votes

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    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Delete…  ·  Admin →
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    Mike shared this idea  ·  Jun 5, 2023