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111 results found

  1. Dial Zero to reach operator from user extension

    24 votes

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    Under Review  ·  7 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Joe commented  · 

    *raises hand*

    Oh wait - RC ignores us Super Admins...

    Joe supported this idea  · 

  2. Option to Dial 0 and be directed to call queue

    3 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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  3. Allow admins to change user profile information (including pictures)

    143 votes

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    Under Review  ·  28 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Joe commented  · 

    It's RC... come on - they can hardly keep their core programming together. They are in such a rush to bring useless functions in order to wave their arms and say 'look at us!!!' - rather than get a solid core functional.

    Look at the initial date of the idea - 2021 - 5 years!!!

    We are battling staff putting cute/not so cute - photos of all sorts of items as their profile picture. That might have flown when it was a 5 person company, but not now at 240 staff.

    They continually ignore the Super Admins who have to make this 'product' work for the staff.

    It's not this type of programming is tough to do - it's not black hole weight calculations.

    I keep bring this (and other ideas/issues) up to our account rep each quarter - but still nothing is done.

    @Becky - anything you can do from your side?

    Joe supported this idea  · 
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    Joe commented  · 

    Not safe for business photos, not appropriate icons, etc. get added all the time, and as a Super Admin, we should be able to not only wipe the photo, but also have the option in the user access permissions to set a 'don't allow user to set image'The ability to delete an image on ones profile should exist as well - why this was passed over during initial programming is boggling.

  4. IVR Wait

    26 votes

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    New  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Joe supported this idea  · 

  5. HUD List Vertical Format vs Horizontal Format option

    48 votes

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    New  ·  10 comments  ·  Phone & Messaging » HUD & Presence  ·  Admin →
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    Joe supported this idea  · 

  6. Receive OTP from websites

    214 votes

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    Under Review  ·  46 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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  7. Improve the overall expereince of National and International whitelisting

    58 votes

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    6 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Planned  ·  AdminJessica H. (Admin, RingCentral) responded

    We appreciate your feedback everyone. This is actively being looked into by our Fraud, Risk and Security team, along with our Account Management Teams. You'll start to see improvements over the next couple of months!

    Joe supported this idea  · 

  8. Enable AI transcription on Desk phone

    258 votes

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    Planned  ·  71 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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    Joe supported this idea  · 

  9. Team Profile Pictures (Upload/Add)

    66 votes

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    Under Review  ·  16 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Joe commented  · 

    AND - the ability to UPDATE and DELETE. This needs to carry over for ALL image permissions. Make it so the Super Admin can 'moderate' the iamges going onto both Teams and Users.

    Joe supported this idea  · 

  10. Allow the use of Enter key on Admin password pop-ups.

    3 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  11. On Admin side, status icons for both User and Phone on 'Users with Extensions'.

    3 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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  12. Persistent presence 'dots' on Messages/Team chat/Contacts windows.

    8 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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  13. Add an customizable emergency notification on Ring Central

    17 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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  14. Retain Caller ID information regardless of blind/warm transfer type

    225 votes

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    22 comments  ·  Phone & Messaging » Hardware  ·  Admin →
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    Needs More Information  ·  AdminJessica H. (Admin, RingCentral) responded

    Hello everyone, this has been implemented in 22.3.1. This version of the app was rolled out to all accounts over 8/25-8/31. No additional action is required to initiate the feature on the app, please confirm you are on at least 22.3.1.

    This feature allows for caller ID to transfer in these scenarios.

    Warm/Consultative Transfer:

    - Incoming call from PSTN/RC # to RingCentral and transferred to RC number

    Blind Transfer:

    - Incoming call from PSTN/RC # to RingCentral and transferred to RC number

    - Incoming call from PSTN/RC # to RingCentral and transferred to RC voicemail

    The feature requires the following endpoints to work successfully. This applies to both the user invoking the transfer as well as the user who is the destination of the transfer.

    Desk phones: Any Poly, Avaya or Unify models.

    RingCentral App: Version 21.4.30 or later

    RingCentral Mobile App: Version 22.1.10 or later

    RingCentral Phone App: Version…

    Joe supported this idea  · 

  15. Non-Super Admin users can elevate themselves to a Super Admin.

    95 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  16. Ability to block a guest with out blocking their entire domain

    7 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Joe supported this idea  · 

  17. Allow Admins to Log in as any User

    21 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  18. Stop the help bubbles

    4 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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  19. Add a checkbox in User Details -> Security to force password change on next login

    8 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  20. MSI installer with Auto Update

    36 votes

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    8 comments  ·  Phone & Messaging » Application  ·  Admin →
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