← RingCentral Ideas

Settings and activity

46 results found

  1. Allow a custom rule to change call handling between internal and external calls

    8 votes
    New  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Scott supported this idea  · 

  2. Allow Option For RingCentral App to Not Ring if There is a Scheduled Meeting on the Calendar

    5 votes
    New  ·  2 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Scott commented  · 

    100% agree!!! While on a call or in a meeting using RingEX the options to also toggle off Mobile APP from accepting new inbound calls is a MUST HAVE Feature.

    Scott supported this idea  · 

  3. RingCentral App Status

    11 votes
    New  ·  4 comments  ·  Phone & Messaging » Application  ·  Admin →
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    An error occurred while saving the comment
    Scott commented  · 

    Present Call Flows based on status is a must to have with several more Call State drop down options. Example: Drop down state "On Break" should also allow the option to preconfigure what happens for inbound calls when set to "On Break" Play a different VoiceMail like "I'm in the office but currently on a short break, etc..."

    Out Office status setting could play a Voicemail Greeting prerecorded to say, "I'm currently OOO, etc..)

    Scott supported this idea  · 

  4. HUD- ALL option is missing

    29 votes
    New  ·  5 comments  ·  Phone & Messaging » HUD & Presence  ·  Admin →
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    Scott supported this idea  · 

  5. HUD List Vertical Format vs Horizontal Format option

    39 votes
    New  ·  7 comments  ·  Phone & Messaging » HUD & Presence  ·  Admin →
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    Scott supported this idea  · 

  6. Feature Add: Being able to receive codes from Verification short codes

    38 votes
    New  ·  3 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Scott supported this idea  · 

  7. Disable "AI is taking notes" when on call

    137 votes
    34 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

    Hi everyone, you are now able to customize the announcement played during the call. Learn where in the Admin portal to update here.


    While not the ability to completely turn off the announcement, this customization allows for different companies to take into account their unique compliance needs. If a disclosure is not needed, a silent recording could be uploaded as a workaround.


    Thank you!

    Scott supported this idea  · 

  8. Call Recording

    3 votes
    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Scott shared this idea  · 

  9. Automatic Call Recording

    12 votes
    New  ·  1 comment  ·  Developer Platform, APIs, & Integrations » Other  ·  Admin →
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    An error occurred while saving the comment
    Scott commented  · 

    Add the ability to disable Ext to Ext automatic recording so only external calls are recorded. All or nothing does not work for all customers.

  10. Multiple Voicemail Greetings

    191 votes
    Future Consideration  ·  47 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Scott commented  · 

    Another very simple Mitel feature missing with RingCentral. It sure would be nice to have real Call Handle option when changing Share Status. Out of Office, In a Meeting, Vacationing, etc. Each status setting should have custom call routing options based on the status. ie: Out of Office - Forward all calls to voicemail which is a different recorded greeting than In a Meeting status call routing.

  11. Upload custom ringtone

    40 votes
    Under Review  ·  7 comments  ·  Phone & Messaging » Application  ·  Admin →
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  12. Manipulate phone from Client

    3 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Admin →
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  13. Option to disconnect one party in a conference call

    22 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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  14. Integration with EPIC Software

    5 votes
    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Admin →
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  15. Ability to **respond** to short code SMS messages.

    121 votes
    Under Review  ·  10 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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  16. Conference Call: Drop/Remove individuals during call

    97 votes
    7 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Planned  ·  AdminJessica H. (Admin, RingCentral) responded
    Currently, as the host of a conference call you are able to remove participants from the call. The functionality to remove yourself as the host from the call and the call still remain active is being developed. Planned release Q2 2024.

  17. Add an Ignore button so calls can be forwarded while on the Mobile App.

    9 votes
    Future Consideration  ·  1 comment  ·  Phone & Messaging » Application  ·  Admin →
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  18. Automatically print fax from RC Unified App.

    12 votes
    Future Consideration  ·  2 comments  ·  Phone & Messaging » Fax  ·  Admin →
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  19. Need the Desktop app to integrate with on-prem Exchange and Outlook (for Contacts)

    13 votes
    Planned  ·  3 comments  ·  Phone & Messaging » Contacts  ·  Admin →
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  20. Add AWAY Option for chat

    41 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » HUD & Presence  ·  Admin →
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