Settings and activity

76 results found

1. Generate analytics reports showing detailed call queue report

   40 votes

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   New  ·  6 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Morgan commented  ·  Dec 1, 2025  ·  Edit…  ·  Delete…

   Is there a status update for this idea, I recently received an inquiry from a director (manager) asking if this level of details was available?

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   Morgan supported this idea  ·  Dec 1, 2025

2. Reporting | Refused Calls

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   Under Review  ·  2 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Morgan supported this idea  ·  Dec 1, 2025

3. Detailed Transfer Call Report

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   Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Morgan supported this idea  ·  Dec 1, 2025

4. call log detailed information

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   New  ·  0 comments  ·  Analytics & Reporting » Accessibility  ·  Delete…  ·  Admin →
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   Morgan supported this idea  ·  Dec 1, 2025

5. Reports/Analytics: Detailed Data on What Happened in a Call Journey (Call Queue)

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   1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Morgan supported this idea  ·  Dec 1, 2025

6. Filter by Call Direction in Performance Reports - Call Details

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   0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Morgan supported this idea  ·  Dec 1, 2025

7. Check IP address in the admin portal

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   New  ·  3 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Morgan supported this idea  ·  Dec 1, 2025

8. total report of Analytics with transfer details and user who answer it

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   Needs More Information  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Morgan supported this idea  ·  Dec 1, 2025

9. Missed Call on the call queue Should have the more details view for missed call made by caller and made by the Users

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   Needs More Information  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Morgan supported this idea  ·  Dec 1, 2025

10. Ability to see the call details down to the seconds

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    New  ·  0 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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    Morgan supported this idea  ·  Dec 1, 2025

11. Merged call details in Analytics Portal

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    New  ·  0 comments  ·  Analytics & Reporting » Accessibility  ·  Delete…  ·  Admin →
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    Morgan supported this idea  ·  Dec 1, 2025

12. Customize the details that will show in the downloaded user list file.

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    New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Morgan supported this idea  ·  Dec 1, 2025

13. Issue / Customer Request: Customer requested to view details about the following information in Analytics portal: View details Refused c...

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    Needs More Information  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Morgan supported this idea  ·  Dec 1, 2025

14. Request to Include Abandoned and Forwarded Calls in Performance Report

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    New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Morgan supported this idea  ·  Dec 1, 2025

15. Call Queue - Disable Email Notification when User is Added to a queue

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Morgan supported this idea  ·  Oct 5, 2025

16. Multiple call queue members should be able to send and receive SMS messages. Currently only one member can be assigned to process them.

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    New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Edit…  ·  Delete…  ·  Admin →
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    Morgan shared this idea  ·  Jul 14, 2025

17. Report DID's SMS campaign & SMS Status

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    New  ·  2 comments  ·  RingCentral Contact Center » Admin Portal  ·  Delete…  ·  Admin →
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    Morgan supported this idea  ·  Jul 14, 2025

18. Call Queue Manager Access to Call Logs Exclusive to Call Queue Members

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    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Morgan supported this idea  ·  Jul 14, 2025

19. Show Toll-free minute usage in Service Web

    65 votes

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    Under Review  ·  7 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Morgan supported this idea  ·  Jul 14, 2025

20. Call Queue Groups in a Fixed Order

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    20 votes

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    New  ·  5 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Morgan supported this idea  ·  Jul 14, 2025