Settings and activity

15 results found

1. Audit trail Mute visibility

   5 votes

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   New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Delete…  ·  Admin →
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   Sam Overcash supported this idea  ·  Feb 25, 2025

2. Distinction between internal and external calls by ringtone

   44 votes

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   Under Review  ·  5 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Sam Overcash supported this idea  ·  Feb 6, 2025

3. The ability to send an SMS message message to a call queue that does not have a direct number assigned.

   1 vote

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   New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Edit…  ·  Delete…  ·  Admin →
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   Sam Overcash shared this idea  ·  Dec 9, 2024

4. Allow External directory contacts to be saved as quick contacts.

   6 votes

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   New  ·  1 comment  ·  Phone & Messaging » Contacts  ·  Delete…  ·  Admin →
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   Sam Overcash commented  ·  Oct 24, 2024  ·  Edit…  ·  Delete…

   Waste Management needs to the capability of adding externally shared contacts to favorites/quick contacts. Customer does not want the extension number to be shown in the contact, so the use of externally shared contact is the solution. However, these contacts are not able to be added as favorites/quick contacts.

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   Sam Overcash supported this idea  ·  Oct 24, 2024

5. Automatic hold for warm transfers using integrated phone

   22 votes

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   Planned  ·  3 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Sam Overcash supported this idea  ·  Sep 3, 2024

6. keep online status for mobile app

   15 votes

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   1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Sam Overcash supported this idea  ·  Jul 10, 2024

7. Add Public Holidays into the Call Queue Schedule

   63 votes

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   8 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   This will be implemented in November 2024 as Call Queue Custom Rule Templates!

   Sam Overcash supported this idea  ·  Jul 3, 2024

8. Holiday/Night Button

   89 votes

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   Under Review  ·  4 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Sam Overcash supported this idea  ·  Jul 3, 2024

9. Account-Wide Holiday Settings and/or Holiday Templates

   241 votes

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   27 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   Learn how to set up and apply a holiday call handling template as an admin here: https://support.ringcentral.com/article-v2/Setting-custom-holiday-rules-for-user-extensions.html?brand=RingCentral&product=RingEX&language=en_US

   Sam Overcash supported this idea  ·  Jul 3, 2024

10. Remove or restrict option to choose "invisible" status

    21 votes

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    Under Review  ·  5 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Sam Overcash supported this idea  ·  Jul 3, 2024

11. remove do not disturb

    27 votes

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    Under Review  ·  6 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Sam Overcash supported this idea  ·  Jul 3, 2024

12. Missed Call Notificaton

    6 votes

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    New  ·  1 comment  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Sam Overcash shared this idea  ·  Jun 11, 2024

13. Allow Blocking Outbound Calls by Number

    166 votes

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    Under Review  ·  31 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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14. Voicemail-to-text to capture multiple languages concurrently

    22 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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15. Allows Sites to be an option on the Messages Group Options for a User or Queue

    17 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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