← RingCentral Ideas

Settings and activity

15 results found

  1. Audit trail Mute visibility

    4 votes
    New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Admin →
    How important is this to you?
    Sam supported this idea  · 

  2. Distinction between internal and external calls by ringtone

    34 votes
    Under Review  ·  2 comments  ·  Phone & Messaging » Other  ·  Admin →
    How important is this to you?
    Sam supported this idea  · 

  3. The ability to send an SMS message message to a call queue that does not have a direct number assigned.

    1 vote
    New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
    How important is this to you?
    Sam shared this idea  · 

  4. Allow External directory contacts to be saved as quick contacts.

    5 votes
    New  ·  1 comment  ·  Phone & Messaging » Contacts  ·  Admin →
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    An error occurred while saving the comment
    Sam commented  · 

    Waste Management needs to the capability of adding externally shared contacts to favorites/quick contacts. Customer does not want the extension number to be shown in the contact, so the use of externally shared contact is the solution. However, these contacts are not able to be added as favorites/quick contacts.

    Sam supported this idea  · 

  5. Automatic hold for warm transfers using integrated phone

    22 votes
    Future Consideration  ·  3 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Sam supported this idea  · 

  6. keep online status for mobile app

    9 votes
    1 comment  ·  Phone & Messaging » Application  ·  Admin →
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    Sam supported this idea  · 

  7. Add Public Holidays into the Call Queue Schedule

    57 votes
    6 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
    How important is this to you?
    Sam supported this idea  · 

  8. Holiday/Night Button

    81 votes
    Under Review  ·  2 comments  ·  Phone & Messaging » Other  ·  Admin →
    How important is this to you?
    Sam supported this idea  · 

  9. Account-Wide Holiday Settings and/or Holiday Templates

    232 votes
    24 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

    Learn how to set up and apply a holiday call handling template as an admin here: https://support.ringcentral.com/article-v2/Setting-custom-holiday-rules-for-user-extensions.html?brand=RingCentral&product=RingEX&language=en_US

    Sam supported this idea  · 

  10. Remove or restrict option to choose "invisible" status

    16 votes
    Under Review  ·  3 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
    Sam supported this idea  · 

  11. remove do not disturb

    12 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Sam supported this idea  · 

  12. Missed Call Notificaton

    5 votes
    New  ·  1 comment  ·  Phone & Messaging » General Phone  ·  Admin →
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    Sam shared this idea  · 

  13. Allow Blocking Outbound Calls by Number

    125 votes
    Under Review  ·  24 comments  ·  Phone & Messaging » Other  ·  Admin →
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  14. Voicemail-to-text to capture multiple languages concurrently

    22 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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  15. Allows Sites to be an option on the Messages Group Options for a User or Queue

    17 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?