Settings and activity

79 results found

1. Call Queue custom role

   17 votes

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   Future Consideration  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Derrick supported this idea  ·  Sep 10, 2024
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   Derrick commented  ·  Sep 10, 2024  ·  Edit…  ·  Delete…

   Hi everyone!

   In addition to the above, may we also request:

   The ability to View, but not Modify Settings.

   The ability Modify Particular Options from Within a Call Queue.

   Thanks!

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2. Automatic hold for warm transfers using integrated phone

   20 votes

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   Future Consideration  ·  3 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Derrick supported this idea  ·  Sep 3, 2024

3. Rotating Custom Audio for Hold and Connecting Calls

   24 votes

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   Under Review  ·  4 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Derrick supported this idea  ·  Aug 19, 2024

4. Call Merge on RC App drops participants of a merged call when the originating user disconnects. Customer would like the merged to call...

   42 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Derrick supported this idea  ·  Aug 13, 2024

5. Ability to dial out while there is an incoming call

   57 votes

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   Under Review  ·  17 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Derrick supported this idea  ·  Aug 8, 2024

6. Fix Availability Status for Users with messaging disabled

   10 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Derrick supported this idea  ·  Aug 6, 2024

7. Allow supervisor to move agent into available status.

   12 votes

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   Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Delete…  ·  Admin →
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   Derrick supported this idea  ·  Aug 1, 2024

8. Export Company Contacts

   14 votes

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   3 comments  ·  Phone & Messaging » Contacts  ·  Delete…  ·  Admin →
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   Derrick supported this idea  ·  Jul 26, 2024

9. Visibility of missed calls from call queue on the RingCentral app

   29 votes

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   Under Review  ·  8 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Derrick supported this idea  ·  Jul 24, 2024

10. Fix Browser Refresh Logging Agents Out Of CX

    15 votes

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    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Derrick supported this idea  ·  Jul 19, 2024

11. Inqueue Callback: Changing Number Confirmation Prompt

    20 votes

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    New  ·  2 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Derrick supported this idea  ·  Jul 19, 2024

12. German Support for RingSense

    6 votes

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    0 comments  ·  RingSense & AI » Other  ·  Delete…  ·  Admin →
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    Derrick supported this idea  ·  Jul 18, 2024

13. Option to remove extension's default presence.

    3 votes

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    0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Derrick supported this idea  ·  Jul 18, 2024

14. RingSense: Payment/Plan Option to extend 1yr Call Retention

    29 votes

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    Under Review  ·  2 comments  ·  RingSense & AI » RingSense AI for Sales  ·  Delete…  ·  Admin →
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    Derrick commented  ·  Jul 16, 2024  ·  Edit…  ·  Delete…

    Please and thanks!

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    Derrick supported this idea  ·  Jul 16, 2024

15. Call Queue Wait Settings - wait time

    24 votes

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    New  ·  2 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Derrick supported this idea  ·  Jul 12, 2024

16. Call Queue Wait Settings - max callers in queue

    18 votes

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    New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Derrick supported this idea  ·  Jul 12, 2024

17. RCX - ability to unhold manually the call when requeue/transfer is cancelled

    9 votes

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    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Derrick supported this idea  ·  Jul 9, 2024

18. RCX - ability to disconnect the 3rd party when using transfer or requeue

    7 votes

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    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Derrick supported this idea  ·  Jul 9, 2024

19. Dashboard view modification

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    19 votes

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    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Derrick supported this idea  ·  Jul 9, 2024

20. RCX - Incoming Call, pops up in front of all the applications

    22 votes

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    New  ·  2 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Derrick supported this idea  ·  Jul 9, 2024