Settings and activity

126 results found

1. Ability to assign users in Key template

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   New  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Joseph Gorospe supported this idea  ·  Aug 14, 2026

2. Grouping Contacts within RingCentral App

   8 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Joseph Gorospe supported this idea  ·  Aug 7, 2026

3. Customize softkeys on yealink phones

   29 votes

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   Under Review  ·  5 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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   Joseph Gorospe supported this idea  ·  Aug 6, 2026

4. Substitute caller id - RingCentral to RingCentral account

   7 votes

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   New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Joseph Gorospe supported this idea  ·  Aug 5, 2026

5. call log data retention

   40 votes

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   9 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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   Joseph Gorospe supported this idea  ·  Jul 28, 2026

6. Pause/Mute Recording Option for Internal Calls

   35 votes

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   Under Review  ·  9 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Joseph Gorospe supported this idea  ·  Jul 6, 2026

7. AI Notes in Embeddable Widget

   3 votes

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   New  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Joseph Gorospe supported this idea  ·  Jun 30, 2026

8. Support DTMF Extension Dialing Within AI Receptionist

   7 votes

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AIR (AI Receptionist)  ·  Delete…  ·  Admin →
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   Joseph Gorospe supported this idea  ·  Jun 30, 2026

9. AI receptionist key presses

   3 votes

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AIR (AI Receptionist)  ·  Delete…  ·  Admin →
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   Joseph Gorospe supported this idea  ·  Jun 30, 2026

10. Add "Away" Status

    21 votes

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    Under Review  ·  7 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Joseph Gorospe supported this idea  ·  Jun 11, 2026

11. Performance report showing monitored calls by user

    4 votes

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    New  ·  1 comment  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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    Joseph Gorospe commented  ·  Jun 9, 2026  ·  Edit…  ·  Delete…

    The customer wanted to include a KPI that shows the agent's availability time on a call queue for a specific time.

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    Joseph Gorospe supported this idea  ·  Jun 9, 2026

12. AI Notes on Deskphone

    40 votes

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    New  ·  9 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » Other  ·  Delete…  ·  Admin →
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    Joseph Gorospe supported this idea  ·  May 5, 2026

13. Performance Reports - additional filter for office hours

    30 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Joseph Gorospe supported this idea  ·  May 5, 2026

14. Incoming call Recording Announcement in Canada

    5 votes

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    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Joseph Gorospe shared this idea  ·  Apr 30, 2026

15. Editing Fax Cover Sheet

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    8 votes

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    New  ·  2 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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    Joseph Gorospe supported this idea  ·  Apr 29, 2026

16. Caller ID for sending fax restriction

    6 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Joseph Gorospe shared this idea  ·  Apr 27, 2026

17. International SMS feature to support country of origin

    7 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Joseph Gorospe supported this idea  ·  Apr 14, 2026

18. Please allow us to enter recipient information in FAX templates.

    15 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Joseph Gorospe commented  ·  Apr 13, 2026  ·  Edit…  ·  Delete…

    The customer would like to add a footer on the dynamic fax template. The custom fax cover does not meet their needs, as they always have to recreate it each time.

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    Joseph Gorospe supported this idea  ·  Apr 13, 2026

19. Analytics Portal Performance Reports Visibility

    4 votes

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    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Joseph Gorospe supported this idea  ·  Apr 13, 2026

20. IVR change default greeting being played 3 times

    36 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Joseph Gorospe supported this idea  ·  Mar 30, 2026