Settings and activity

22 results found

1. Add ability for admins to turn off automatic call recording notification emails

   5 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Troy shared this idea  ·  Aug 5, 2020

2. Feature to rename participants in RCV

   126 votes

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   Planned  ·  21 comments  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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3. Reputation Management support for phone numbers being flagged as Spam.

   34 votes

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   Under Review  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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4. Ability for agent to stay on the line after transferring to an external number.

   39 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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5. Ability to exclude internal calls from automatic call recording

   41 votes

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   Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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6. Allow Admin to remove default Virtual Backgrounds in Meetings.

   11 votes

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   Under Review  ·  0 comments  ·  Events & Video » Webinar  ·  Delete…  ·  Admin →
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7. Mark text messages, voicemails, missed call notifications as unread when already read

   59 votes

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   Implemented  ·  20 comments  ·  Phone & Messaging  ·  Delete…  ·  Admin →
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8. Additional features For Zendesk Integration

   32 votes

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   0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Other  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminGeorge (Product Manager - Analytics, RingCentral) responded

   This feature has been released. Zendesk now has WebRTC and browser dialing and calling! 

9. Customer is requesting that the Account Usage graphical view/download be available to them to get on their own.

   4 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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10. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

    642 votes

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    Future Consideration  ·  103 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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11. Manage Branding - customize url, logos, backgrounds, watermarks in Meetings, Invitations

    31 votes

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    Planned  ·  4 comments  ·  Events & Video » Webinar  ·  Delete…  ·  Admin →
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12. Salesforce Adapter does not allow the removal of Mask

    2 votes

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    Future Consideration  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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13. Salesforce Adapter needs integrated softphone option

    2 votes

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    Implemented  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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14. Salesforce Adapter shows inactive agents in search

    2 votes

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    Implemented  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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15. Salesforce Adapter needs seach to be case insensitive

    2 votes

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    Implemented  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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16. Audio Only Conference Bridge Creation from UC App

    8 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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17. Video Preview

    31 votes

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    Future Consideration  ·  2 comments  ·  Events & Video » Other  ·  Delete…  ·  Admin →
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18. Admin View to see Addons/Integrations

    6 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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19. Automatic Recording on RCV

    46 votes

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    Planned  ·  15 comments  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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20. Automated Daylight saving switch for Main IVR Custom Rules over multiple regions

    11 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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