Settings and activity

17 results found

1. Deskphone buttons indicating the Contact Center Max agent status

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   New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Edit…  ·  Delete…  ·  Admin →
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   Rolly shared this idea  ·  Feb 6, 2025

2. Rule/Time to set up when RingCX Alerts Notification Email will be sent.

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   Needs More Information  ·  1 comment  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Rolly supported this idea  ·  Feb 5, 2025

3. Need a way to automatically suffix out messages with "STOP to quit"

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   New  ·  2 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Rolly shared this idea  ·  Jan 29, 2025

4. Moving the RingEX call recordings and logs into Amazon S3 storage

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   New  ·  0 comments  ·  Phone & Messaging » Application  ·  Edit…  ·  Delete…  ·  Admin →
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   Rolly shared this idea  ·  Jan 29, 2025

5. SMS Text Templates

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   New  ·  6 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Rolly supported this idea  ·  Jan 28, 2025

6. Outbound Caller ID Template Phone Numbers

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Rolly supported this idea  ·  Oct 9, 2024

7. Remove missed call from queue members if answered

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   29 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   This is now live! Learn more about this feature here.

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   Rolly commented  ·  Sep 12, 2024  ·  Edit…  ·  Delete…

   Can you provide an example of a scenario that would trigger showing a "missed call"?

   Save Submitting...

8. Add "TODAY" as an option for Historical reports of Engage Voice

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   New  ·  1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Rolly shared this idea  ·  Aug 20, 2024

9. Customer is placed on hold (from any extension) and is able to dial 1 to be directed to the message only extension

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   New  ·  0 comments  ·  Phone & Messaging » Other  ·  Edit…  ·  Delete…  ·  Admin →
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   Rolly shared this idea  ·  Aug 7, 2024

10. Caller ID: Restrict/Grant Access to Caller ID's Per User/Role

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    Planned  ·  1 comment  ·  Phone & Messaging » Accessibility  ·  Delete…  ·  Admin →
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    Rolly supported this idea  ·  Jul 3, 2024

11. To ring the yealink phones of the Pick up members of a call queue instead of flashing light when there is a call waiting

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    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Edit…  ·  Delete…  ·  Admin →
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    Rolly shared this idea  ·  Jun 12, 2024

12. Ability to disable pop up on the incoming call using RingCentral app

    90 votes

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    Under Review  ·  13 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Rolly supported this idea  ·  Jun 4, 2024

13. Bulk delete voicemails on RingCentral app for Desktop using the role permission "User Call Log - Delete Records"

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    0 comments  ·  Phone & Messaging » Application  ·  Edit…  ·  Delete…  ·  Admin →
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    Rolly shared this idea  ·  Jun 3, 2024

14. Customized invitation meeting [Meeting ID] should generate a meeting ID with no spaces

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    Under Review  ·  0 comments  ·  Events & Video » Webinar  ·  Delete…  ·  Admin →
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    Rolly shared this idea  ·  Jul 29, 2021

15. Variable pane in trace mode should go to its original position when pressing ALT tab on Studio app using Windows computer

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    Under Review  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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    Rolly shared this idea  ·  May 5, 2022

16. Increase the time on server for Automatic Call Recording (Data Retention Policy) for 180 days

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    Under Review  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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17. Send Fax through FastFax integration

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    Future Consideration  ·  0 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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