Settings and activity

30 results found

1. Allow a Call Queue to disable voicemail

   41 votes

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   Future Consideration  ·  4 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Ma. Krysel supported this idea  ·  Nov 12, 2024

2. Retain Caller ID information regardless of blind/warm transfer type

   176 votes

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   15 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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   Needs More Information  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   Hello everyone, this has been implemented in 22.3.1. This version of the app was rolled out to all accounts over 8/25-8/31. No additional action is required to initiate the feature on the app, please confirm you are on at least 22.3.1. This feature allows for caller ID to transfer in these scenarios. Warm/Consultative Transfer: - Incoming call from PSTN/RC # to RingCentral and transferred to RC number Blind Transfer: - Incoming call from PSTN/RC # to RingCentral and transferred to RC number - Incoming call from PSTN/RC # to RingCentral and transferred to RC voicemail The feature requires the following endpoints to work successfully. This applies to both the user invoking the transfer as well as the user who is the destination of the transfer.Desk phones: Any Poly, Avaya or Unify models. RingCentral App: Version 21.4.30 or laterRingCentral Mobile App: Version 22.1.10 or laterRingCentral Phone App: Version 22.2 or later This feature does not work with Cisco or Yealink phones. This feature has not been formally tested on Mitel phones, it may or may not work.

   Hello everyone, this has been implemented in 22.3.1. This version of the app was rolled out to all accounts over 8/25-8/31. No additional action is required to initiate the feature on the app, please confirm you are on at least 22.3.1. This feature allows for caller ID to transfer in these scenarios. Warm/Consultative Transfer: - Incoming call from PSTN/RC # to RingCentral and transferred to RC number Blind Transfer: - Incoming call from PSTN/RC # to RingCentral and transferred to RC number - Incoming call from PSTN/RC # to RingCentral and transferred to RC voicemail The feature requires the following endpoints to work successfully. This applies to both the user invoking the transfer as well as the user who is the destination of the transfer.Desk phones: Any Poly, Avaya or Unify models. RingCentral App: Version 21.4.30 or laterRingCentral Mobile App: Version 22.1.10 or laterRingCentral Phone App: Version 22.2 or later… more
   Ma. Krysel supported this idea  ·  Sep 24, 2024

3. Support Edge Browser

   14 votes

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   Future Consideration  ·  2 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Ma. Krysel supported this idea  ·  Aug 22, 2024

4. Background Voice Cancellation feature

   9 votes

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   New  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Ma. Krysel supported this idea  ·  Aug 14, 2024

5. Block 5 Digit Number or not Full Phone number

   15 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Ma. Krysel supported this idea  ·  Aug 12, 2024

6. RingEx Desktop App change functionality

   5 votes

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   New  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Ma. Krysel supported this idea  ·  Jul 25, 2024

7. ability to access contact center voicemail through phone

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   New  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Delete…  ·  Admin →
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   Ma. Krysel supported this idea  ·  Jun 24, 2024

8. Read-only role or permission to view the whole account.

   3 votes

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   New  ·  0 comments  ·  Phone & Messaging » Accessibility  ·  Delete…  ·  Admin →
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   Ma. Krysel supported this idea  ·  Jun 19, 2024

9. Develop a Process for Automatically Removing Personal Contacts

   12 votes

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   New  ·  1 comment  ·  Developer Platform, APIs, & Integrations » APIs  ·  Delete…  ·  Admin →
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   Ma. Krysel supported this idea  ·  Jun 18, 2024

10. Limiting the international SMS by removing linked numbers

    3 votes

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    0 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Ma. Krysel shared this idea  ·  Jun 5, 2024

11. Ability to disable pop up on the incoming call using RingCentral app

    36 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Ma. Krysel supported this idea  ·  Jun 4, 2024

12. Add OneDrive storage as a option for Archiver

    22 votes

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    Under Review  ·  3 comments  ·  Events & Video » Webinar  ·  Delete…  ·  Admin →
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    Ma. Krysel supported this idea  ·  May 21, 2024

13. Ability to modify users without access to adding or removing users

    5 votes

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    0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Ma. Krysel shared this idea  ·  May 13, 2024

14. ability to print a transcript of your text and chat threads

    22 votes

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    Planned  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Ma. Krysel supported this idea  ·  May 10, 2024

15. AUTOMATION FOR CLEAR DATA ON RINGCENTRAL DESKTOP APPLICATION

    3 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Ma. Krysel supported this idea  ·  Apr 26, 2024

16. Sort caller ID/outbound call selections by NAME

    11 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Ma. Krysel supported this idea  ·  Apr 24, 2024

17. Ability to block short code numbers the same as blocked phone numbers

    36 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Ma. Krysel supported this idea  ·  Apr 22, 2024

18. Add The Ability To Send An Email For Answered Calls

    19 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Ma. Krysel supported this idea  ·  Apr 5, 2024
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    Ma. Krysel commented  ·  Apr 5, 2024  ·  Edit…  ·  Delete…

    The customer is asking for automated notification for answered calls, sent through email or text, app notification, or call log notification.

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19. Status sync with MAX agent and RC app

    5 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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20. Ability to Update/Edit Scheduled Meeting within a Week or Month via RingCentral App

    7 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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