Settings and activity

232 results found

1. More than one user needs to be able to text from the main company number

   2 votes

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   Future Consideration  ·  0 comments  ·  Events & Video » Other  ·  Delete…  ·  Admin →
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   Marie supported this idea  ·  Jul 30, 2025

2. Shared SMS were multiple users can receive and send SMS on specific number

   1,354 votes

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   313 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   This Beta has been closed, if you've been selected for the Beta, our product team will be reaching out! We will keep you posted if you were not contacted for Beta in November.

   
   

   Thank you!

   Marie supported this idea  ·  Jul 30, 2025

3. Grant Remote Control Access to Shared Screen via website not app

   21 votes

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   New  ·  2 comments  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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   Marie supported this idea  ·  Jul 30, 2025

4. Modify the text in the subscription email

   15 votes

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   New  ·  0 comments  ·  Analytics & Reporting » Subscriptions  ·  Delete…  ·  Admin →
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   Marie supported this idea  ·  Jul 30, 2025

5. Sync Real-Time Dashboard Edits After Sharing

   22 votes

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   New  ·  0 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Marie supported this idea  ·  Jul 25, 2025

6. Add reporting for use of specific extensions (like message only extensions)

   11 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Marie supported this idea  ·  Jul 23, 2025

7. Performance Reports for Message-Only Extensions

   14 votes

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   New  ·  0 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Marie supported this idea  ·  Jul 23, 2025

8. change button shape and placement

   23 votes

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   Planned  ·  3 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Marie supported this idea  ·  Jul 23, 2025

9. Poly Lens Integration with RingCentral

   23 votes

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   New  ·  3 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Marie supported this idea  ·  Jul 16, 2025

10. Inbound Queued Callback option in Queue Events, it's only in DTMF sub-Queue Events options which is limiting

    17 votes

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    New  ·  1 comment  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Marie supported this idea  ·  Jul 16, 2025

11. "Standard" level users being exposed to the "Admin Portal" tab when RingSense is enabled

    30 votes

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    3 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    Thank you everyone for reporting this-- our Product team is reviewing resolutions now.

    Marie supported this idea  ·  Jul 16, 2025

12. Wrap Time / After Contact Work

    128 votes

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    Future Consideration  ·  12 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Marie supported this idea  ·  Jul 15, 2025

13. Please make new features OFF by deafult "AI Assistant" with pop-up to try new feature

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    21 votes

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    New  ·  0 comments  ·  RingSense & AI » AI Assistant  ·  Delete…  ·  Admin →
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    Marie supported this idea  ·  Jul 15, 2025

14. RC APP Status when on Webinar

    12 votes

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    1 comment  ·  Events & Video » Webinar  ·  Delete…  ·  Admin →
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    Marie supported this idea  ·  Jul 8, 2025

15. Transferring calls to RingEX Extensions via corporate directory

    52 votes

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    Under Review  ·  2 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Marie supported this idea  ·  Jul 7, 2025

16. SMS forwarding settings

    53 votes

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    Future Consideration  ·  11 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Marie supported this idea  ·  Jul 7, 2025

17. Individual contact listings per site code

    24 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Marie supported this idea  ·  Jul 7, 2025

18. Allow portal access to change configuration file

    15 votes

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    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Marie supported this idea  ·  Jul 3, 2025

19. Remove users from saved report that have been moved to another call queue

    17 votes

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    New  ·  3 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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    Marie supported this idea  ·  Jul 3, 2025

20. Combine User List and User Device Export

    19 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Marie supported this idea  ·  Jul 1, 2025