Settings and activity

260 results found

1. Allow a custom rule to change call handling between internal and external calls

   24 votes

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   New  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Marie supported this idea  ·  Sep 29, 2025

2. Enhance IVR configuration to customize timeout conditions including how many times to repeat announcement

   35 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Marie supported this idea  ·  Sep 29, 2025

3. Hi, Could we have an option to download the Business Analytics reports in a pdf and excel format the same as the Performance reports?

   19 votes

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   New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Marie supported this idea  ·  Sep 29, 2025

4. Option to Clear Password History or Allow Previous Password Reuse

   7 votes

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Marie supported this idea  ·  Sep 25, 2025

5. Company Fax Number option to enable and disable

   34 votes

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   Under Review  ·  5 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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   Marie supported this idea  ·  Sep 24, 2025

6. Remove Automatic check on "Add opt-out message" when sending SMS

   71 votes

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   New  ·  11 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Marie supported this idea  ·  Sep 18, 2025

7. Ability to Download Qos Reports

   93 votes

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   Future Consideration  ·  5 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Marie supported this idea  ·  Sep 16, 2025

8. Allow QoS Data to be pulled via API

   17 votes

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   Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » APIs  ·  Delete…  ·  Admin →
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   Marie supported this idea  ·  Sep 16, 2025

9. Schedule report for QoS calls data

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   22 votes

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   New  ·  1 comment  ·  Analytics & Reporting » QOS  ·  Delete…  ·  Admin →
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   Marie supported this idea  ·  Sep 16, 2025

10. Pull QoS call score via API

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    30 votes

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    New  ·  5 comments  ·  Analytics & Reporting » QOS  ·  Delete…  ·  Admin →
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    Marie supported this idea  ·  Sep 15, 2025

11. Add "Missed Call" handling to Delegate Line Groups

    12 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Marie supported this idea  ·  Sep 12, 2025

12. Receive missed call notification for delegated calls

    13 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Marie supported this idea  ·  Sep 12, 2025

13. Export message data in a readable format like a conversation in the app

    39 votes

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    2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Marie supported this idea  ·  Sep 10, 2025

14. Have 911 call information on the Analytics page

    17 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Marie supported this idea  ·  Sep 9, 2025

15. Bulk license transfer for Cost Center

    20 votes

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    New  ·  4 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Marie supported this idea  ·  Sep 5, 2025

16. Allow for Call Transcripts to be Backed Up via RC Archiver

    18 votes

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    New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Delete…  ·  Admin →
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    Marie supported this idea  ·  Sep 4, 2025

17. RingCX Feature Request: Native Integration for RingEX Call Queue Transfers

    20 votes

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    New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Marie supported this idea  ·  Sep 4, 2025

18. Adjust the Prompt repeat times of IVR menu

    36 votes

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    Under Review  ·  4 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Marie supported this idea  ·  Sep 3, 2025

19. Add filter for Holiday 'Queue is Open' System Alerts

    89 votes

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    New  ·  8 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Marie supported this idea  ·  Sep 3, 2025

20. User Status Details

    35 votes

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    Under Review  ·  1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Marie supported this idea  ·  Sep 3, 2025