Settings and activity

102 results found

1. "Standard" level users being exposed to the "Admin Portal" tab when RingSense is enabled

   30 votes

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   3 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   Thank you everyone for reporting this-- our Product team is reviewing resolutions now.

   Jordan Nissen supported this idea  ·  Jul 16, 2025

2. Please make new features OFF by deafult "AI Assistant" with pop-up to try new feature

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   21 votes

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   New  ·  0 comments  ·  RingSense & AI » AI Assistant  ·  Delete…  ·  Admin →
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   Jordan Nissen supported this idea  ·  Jul 15, 2025

3. Need Wrap Time to also apply to manual outbound calls

   12 votes

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   New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Jordan Nissen supported this idea  ·  Jul 15, 2025

4. Individual contact listings per site code

   24 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Jordan Nissen supported this idea  ·  Jul 7, 2025

5. Combine User List and User Device Export

   18 votes

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Jordan Nissen supported this idea  ·  Jul 1, 2025

6. Need Reports Greater than 6 months, Need one year

   48 votes

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   Planned  ·  5 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Jordan Nissen supported this idea  ·  Jun 23, 2025

7. Option to Disable Group SMS

   17 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Jordan Nissen supported this idea  ·  Jun 16, 2025

8. Poly Lens app

   23 votes

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   Future Consideration  ·  2 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Other  ·  Delete…  ·  Admin →
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   Jordan Nissen supported this idea  ·  May 1, 2025

9. Filter through SMS campaign numbers

   38 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Jordan Nissen supported this idea  ·  Apr 17, 2025

10. Search functionality to find number in TCR Campaigns

    21 votes

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    New  ·  0 comments  ·  Phone & Messaging » Accessibility  ·  Delete…  ·  Admin →
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    Jordan Nissen supported this idea  ·  Apr 17, 2025

11. Increase TCR Filters, to include sites and departments

    25 votes

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    New  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Jordan Nissen supported this idea  ·  Apr 17, 2025

12. Ability to turn off sharing Transcriptions

    11 votes

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    New  ·  0 comments  ·  RingSense & AI » AI Assistant  ·  Delete…  ·  Admin →
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    Jordan Nissen supported this idea  ·  Apr 7, 2025

13. User administrative and compliance reporting

    17 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Jordan Nissen supported this idea  ·  Mar 31, 2025

14. Dial-by-Name customization

    29 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Jordan Nissen supported this idea  ·  Mar 11, 2025

15. Automatically add new RingCentral numbers to TCR Campaign

    22 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Jordan Nissen supported this idea  ·  Mar 10, 2025

16. Ability for Queue managers to be notified when call is waiting

    28 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Jordan Nissen supported this idea  ·  Mar 10, 2025

17. Ability to Include/Exclude CCRNs in Caller ID Restriction Settings on Service Web

    23 votes

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    New  ·  5 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Jordan Nissen supported this idea  ·  Mar 4, 2025

18. RingCX Queue/Global Phonebook used for Manual Outbound Calls

    74 votes

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    Future Consideration  ·  8 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Jordan Nissen supported this idea  ·  Mar 3, 2025

19. Option to remove main company number for outbound caller ID settings

    45 votes

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    Under Review  ·  7 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Jordan Nissen supported this idea  ·  Feb 28, 2025

20. Admins need to control RingCentral app settings

    26 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Jordan Nissen supported this idea  ·  Feb 19, 2025