Settings and activity

111 results found

1. Bulk license transfer for Cost Center

   20 votes

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   New  ·  4 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Jordan Nissen supported this idea  ·  Sep 5, 2025

2. Allow for Call Transcripts to be Backed Up via RC Archiver

   18 votes

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   New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Delete…  ·  Admin →
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   Jordan Nissen supported this idea  ·  Sep 4, 2025

3. User Status Details

   34 votes

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   Under Review  ·  1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Jordan Nissen supported this idea  ·  Sep 4, 2025

4. QoS for VIDEO is no longer drilling down correctly

   17 votes

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   New  ·  0 comments  ·  Analytics & Reporting » QOS  ·  Delete…  ·  Admin →
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   Jordan Nissen supported this idea  ·  Sep 2, 2025

5. Support for SSO across multiple Entra ID tenants.

   146 votes

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   Under Review  ·  14 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Jordan Nissen supported this idea  ·  Aug 27, 2025

6. Allowing agents to solve digital interactions from folder view with a manual pull.

   16 votes

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   New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   Jordan Nissen supported this idea  ·  Aug 22, 2025

7. Background Noise/Audio Issue Alert Sent to Super Admins

   12 votes

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   New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Jordan Nissen supported this idea  ·  Aug 21, 2025

8. Reports for adoption and usage.

   15 votes

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   New  ·  1 comment  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Jordan Nissen supported this idea  ·  Aug 18, 2025

9. Modify the text in the subscription email

   16 votes

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   New  ·  0 comments  ·  Analytics & Reporting » Subscriptions  ·  Delete…  ·  Admin →
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   Jordan Nissen supported this idea  ·  Jul 30, 2025

10. "Standard" level users being exposed to the "Admin Portal" tab when RingSense is enabled

    35 votes

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    3 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Planned  ·  AdminJessica H. (Admin, RingCentral) responded

    Thank you everyone for reporting this-- our Product team is reviewing resolutions now.

    Jordan Nissen supported this idea  ·  Jul 16, 2025

11. Please make new features OFF by deafult "AI Assistant" with pop-up to try new feature

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    21 votes

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AVA (AI Virtual Assistant)  ·  Delete…  ·  Admin →
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    Jordan Nissen supported this idea  ·  Jul 15, 2025

12. Wrap Time / After Contact Work

    163 votes

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    Future Consideration  ·  22 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Jordan Nissen supported this idea  ·  Jul 15, 2025

13. Individual contact listings per site code

    25 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Jordan Nissen supported this idea  ·  Jul 7, 2025

14. Combine User List and User Device Export

    26 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Jordan Nissen supported this idea  ·  Jul 1, 2025

15. Increase Data Retention of Analytics

    115 votes

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    15 comments  ·  Analytics & Reporting » LOB  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminGurpreet (Principal Product Manager, Platform, RingCentral) responded

    Performance Reports is a legacy product and will soon pave way to next gen Business Analytics. So we are not going to add features to performance reports any more.

    
    

    In Business Analytics, there is an option to buy Pro which supports 1/2 or 3 yr of retention.

    
    

    Here are all the details-https://support.ringcentral.com/article-v2/Differences-between-Business-Analytics-Essentials-and-Pro.html?brand=RingCentral&product=RingEX&language=en_US

    
    

    Jordan Nissen supported this idea  ·  Jun 23, 2025

16. Option to Disable Group SMS

    18 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Jordan Nissen supported this idea  ·  Jun 16, 2025

17. Poly Lens app

    26 votes

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    Future Consideration  ·  3 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Other  ·  Delete…  ·  Admin →
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    Jordan Nissen supported this idea  ·  May 1, 2025

18. Filter through SMS campaign numbers

    38 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Jordan Nissen supported this idea  ·  Apr 17, 2025

19. Search functionality to find number in TCR Campaigns

    21 votes

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    New  ·  0 comments  ·  Phone & Messaging » Accessibility  ·  Delete…  ·  Admin →
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    Jordan Nissen supported this idea  ·  Apr 17, 2025

20. Increase TCR Filters, to include sites and departments

    25 votes

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    New  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Jordan Nissen supported this idea  ·  Apr 17, 2025