Settings and activity

107 results found

1. Allowing agents to solve digital interactions from folder view with a manual pull.

   16 votes

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   New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   Jordan supported this idea  ·  Aug 22, 2025

2. Background Noise/Audio Issue Alert Sent to Super Admins

   12 votes

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   New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Jordan supported this idea  ·  Aug 21, 2025

3. Reports for adoption and usage.

   12 votes

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   New  ·  0 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Jordan supported this idea  ·  Aug 18, 2025

4. Grant Remote Control Access to Shared Screen via website not app

   21 votes

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   New  ·  2 comments  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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   Jordan supported this idea  ·  Jul 30, 2025

5. Modify the text in the subscription email

   16 votes

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   New  ·  0 comments  ·  Analytics & Reporting » Subscriptions  ·  Delete…  ·  Admin →
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   Jordan supported this idea  ·  Jul 30, 2025

6. "Standard" level users being exposed to the "Admin Portal" tab when RingSense is enabled

   33 votes

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   3 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Planned  ·  AdminJessica H. (Admin, RingCentral) responded

   Thank you everyone for reporting this-- our Product team is reviewing resolutions now.

   Jordan supported this idea  ·  Jul 16, 2025

7. Please make new features OFF by deafult "AI Assistant" with pop-up to try new feature

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   21 votes

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Virtual Assistant (AVA)  ·  Delete…  ·  Admin →
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   Jordan supported this idea  ·  Jul 15, 2025

8. Wrap Time / After Contact Work

   130 votes

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   Future Consideration  ·  12 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Jordan supported this idea  ·  Jul 15, 2025

9. Individual contact listings per site code

   25 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Jordan supported this idea  ·  Jul 7, 2025

10. Combine User List and User Device Export

    19 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Jordan supported this idea  ·  Jul 1, 2025

11. Need Reports Greater than 6 months, Need one year

    50 votes

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    Planned  ·  5 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Jordan supported this idea  ·  Jun 23, 2025

12. Option to Disable Group SMS

    18 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Jordan supported this idea  ·  Jun 16, 2025

13. Poly Lens app

    24 votes

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    Future Consideration  ·  2 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Other  ·  Delete…  ·  Admin →
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    Jordan supported this idea  ·  May 1, 2025

14. Filter through SMS campaign numbers

    38 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Jordan supported this idea  ·  Apr 17, 2025

15. Search functionality to find number in TCR Campaigns

    21 votes

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    New  ·  0 comments  ·  Phone & Messaging » Accessibility  ·  Delete…  ·  Admin →
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    Jordan supported this idea  ·  Apr 17, 2025

16. Increase TCR Filters, to include sites and departments

    25 votes

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    New  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Jordan supported this idea  ·  Apr 17, 2025

17. Ability to turn off sharing Transcriptions

    13 votes

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Virtual Assistant (AVA)  ·  Delete…  ·  Admin →
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    Jordan supported this idea  ·  Apr 7, 2025

18. User administrative and compliance reporting

    17 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Jordan supported this idea  ·  Mar 31, 2025

19. Dial-by-Name customization

    30 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Jordan supported this idea  ·  Mar 11, 2025

20. Automatically add new RingCentral numbers to TCR Campaign

    22 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Jordan supported this idea  ·  Mar 10, 2025