Settings and activity

42 results found

1. Dashboard for calls in queue

   8 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Eric supported this idea  ·  Mar 28, 2024

2. Call History for Simultaneous Call Queues

   26 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Eric supported this idea  ·  Mar 28, 2024

3. Call Queue Forwarding to and IVR menu

   11 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Eric supported this idea  ·  Mar 28, 2024

4. Display user "accepting queue calls" status in the HUD.

   24 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Eric supported this idea  ·  Mar 28, 2024

5. Add Public Holidays into the Call Queue Schedule

   53 votes

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   3 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   This will be implemented in November 2024 as Call Queue Custom Rule Templates!

   Eric supported this idea  ·  Mar 28, 2024

6. Call Queue voicemails available in RC APP and GUI interface

   62 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Eric supported this idea  ·  Mar 28, 2024

7. Ability to manually forward the calls waiting in queue to voicemail

   5 votes

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   1 comment  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Eric supported this idea  ·  Mar 28, 2024

8. Call queues can route differently when no agents signed in

   4 votes

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   1 comment  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Eric shared this idea  ·  Mar 28, 2024

9. Option to route to MVP Call Queue voicemail while waiting in Queue

   28 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Eric supported this idea  ·  Mar 28, 2024

10. Disconnect call queue call when no call queue member is available

    14 votes

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    Future Consideration  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Eric supported this idea  ·  Mar 28, 2024

11. Use the app in conjunction with a physical phone

    155 votes

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    1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    This feature is currently in open beta and available for all!

12. Ability to assign Custom Fax Cover Page to all Users with Extensions (Company )

    259 votes

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    Planned  ·  88 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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13. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

    488 votes

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    Future Consideration  ·  72 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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14. Contact Center Agent Calls Ringing Cell Phone App

    50 votes

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    0 comments  ·  Contact Center & RingCX » Other  ·  Delete…  ·  Admin →
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15. Give callers the option to press x to escape from queue.

    7 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Eric supported this idea  ·  Mar 28, 2024

16. Enable a true DND presence sync

    161 votes

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    15 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    Coming June 2024!

17. Allow disabling "Accept Queue Calls" under roles for extensions assigned to queues

    179 votes

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    12 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    Planned for November 2024!

    Eric supported this idea  ·  Mar 28, 2024

18. Allow admins to change user profile information (including pictures)

    111 votes

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    Under Review  ·  21 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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19. Account-Wide Holiday Settings and/or Holiday Templates

    216 votes

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    19 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    Hi everyone, this is under development now. Current plan is to have available late Q4 2024. Will keep everyone updated if dates change. Thank you!
    Eric supported this idea  ·  Sep 27, 2024

20. We need a way to assign permissions to call recordings done by the ACR. Currently the permissions are all or nothing. We need to at leas...

    30 votes

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    Under Review  ·  4 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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