Settings and activity

42 results found

1. Routing missed calls in Queues, and custom rules

   8 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Eric supported this idea  ·  Mar 28, 2024

2. Dashboard for calls in queue

   8 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Eric supported this idea  ·  Mar 28, 2024

3. Call History for Simultaneous Call Queues

   27 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Eric supported this idea  ·  Mar 28, 2024

4. Call Queue Forwarding to and IVR menu

   13 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Eric supported this idea  ·  Mar 28, 2024

5. Display user "accepting queue calls" status in the HUD.

   24 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Eric supported this idea  ·  Mar 28, 2024

6. Call Queue voicemails available in RC APP and GUI interface

   66 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Eric supported this idea  ·  Mar 28, 2024

7. Ability to manually forward the calls waiting in queue to voicemail

   6 votes

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   1 comment  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Eric supported this idea  ·  Mar 28, 2024

8. Call queues can route differently when no agents signed in

   4 votes

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   1 comment  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Eric shared this idea  ·  Mar 28, 2024

9. Option to route to MVP Call Queue voicemail while waiting in Queue

   31 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Eric supported this idea  ·  Mar 28, 2024

10. Disconnect call queue call when no call queue member is available

    16 votes

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    Future Consideration  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Eric supported this idea  ·  Mar 28, 2024

11. Use the app in conjunction with a physical phone

    160 votes

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    1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    This feature is currently in open beta and available for all!

12. Ability to assign Custom Fax Cover Page to all Users with Extensions (Company )

    297 votes

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    Planned  ·  96 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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13. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

    642 votes

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    Future Consideration  ·  103 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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14. Contact Center Agent Calls Ringing Cell Phone App

    52 votes

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    0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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15. Give callers the option to press x to escape from queue.

    9 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Eric supported this idea  ·  Mar 28, 2024

16. Enable a true DND presence sync

    169 votes

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    18 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    Hi all, there's a DND Sync on hardphone toggle that may need to be enabled for your account if presence sync is not working as expected. Please contact support for assistance in getting this enabled on your account!

17. Allow disabling "Accept Queue Calls" under roles for extensions assigned to queues

    185 votes

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    12 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    Learn more about controlling user access to the accept queue calls feature here!

    Eric supported this idea  ·  Mar 28, 2024

18. Allow admins to change user profile information (including pictures)

    129 votes

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    Under Review  ·  25 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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19. Account-Wide Holiday Settings and/or Holiday Templates

    240 votes

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    27 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    Learn how to set up and apply a holiday call handling template as an admin here: https://support.ringcentral.com/article-v2/Setting-custom-holiday-rules-for-user-extensions.html?brand=RingCentral&product=RingEX&language=en_US

    Eric supported this idea  ·  Sep 27, 2024

20. We need a way to assign permissions to call recordings done by the ACR. Currently the permissions are all or nothing. We need to at leas...

    30 votes

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    Under Review  ·  4 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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