← RingCentral Ideas

Settings and activity

41 results found

  1. Dashboard for calls in queue

    8 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Eric supported this idea  · 

  2. Call History for Simultaneous Call Queues

    27 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
    How important is this to you?
    Eric supported this idea  · 

  3. Call Queue Forwarding to and IVR menu

    12 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Eric supported this idea  · 

  4. Display user "accepting queue calls" status in the HUD.

    24 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Admin →
    How important is this to you?
    Eric supported this idea  · 

  5. Call Queue voicemails available in RC APP and GUI interface

    63 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
    How important is this to you?
    Eric supported this idea  · 

  6. Ability to manually forward the calls waiting in queue to voicemail

    6 votes
    1 comment  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Eric supported this idea  · 

  7. Call queues can route differently when no agents signed in

    4 votes
    1 comment  ·  Phone & Messaging » Call Queues  ·  Admin →
    How important is this to you?
    Eric shared this idea  · 

  8. Option to route to MVP Call Queue voicemail while waiting in Queue

    30 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Admin →
    How important is this to you?
    Eric supported this idea  · 

  9. Disconnect call queue call when no call queue member is available

    15 votes
    Future Consideration  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
    How important is this to you?
    Eric supported this idea  · 

  10. Use the app in conjunction with a physical phone

    157 votes
    1 comment  ·  Phone & Messaging » Application  ·  Admin →
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  11. Ability to assign Custom Fax Cover Page to all Users with Extensions (Company )

    285 votes
    Planned  ·  93 comments  ·  Phone & Messaging » Fax  ·  Admin →
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  12. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

    573 votes
    Future Consideration  ·  90 comments  ·  Analytics & Reporting » Other  ·  Admin →
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  13. Contact Center Agent Calls Ringing Cell Phone App

    51 votes
    0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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  14. Give callers the option to press x to escape from queue.

    7 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Admin →
    How important is this to you?
    Eric supported this idea  · 

  15. Enable a true DND presence sync

    167 votes
    17 comments  ·  Phone & Messaging » Other  ·  Admin →
    How important is this to you?
    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

    Hi all, there's a DND Sync on hardphone toggle that may need to be enabled for your account if presence sync is not working as expected. Please contact support for assistance in getting this enabled on your account!

  16. Allow disabling "Accept Queue Calls" under roles for extensions assigned to queues

    184 votes
    12 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Eric supported this idea  · 

  17. Allow admins to change user profile information (including pictures)

    124 votes
    Under Review  ·  23 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  18. Account-Wide Holiday Settings and/or Holiday Templates

    237 votes
    24 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

    Learn how to set up and apply a holiday call handling template as an admin here: https://support.ringcentral.com/article-v2/Setting-custom-holiday-rules-for-user-extensions.html?brand=RingCentral&product=RingEX&language=en_US

    Eric supported this idea  · 

  19. We need a way to assign permissions to call recordings done by the ACR. Currently the permissions are all or nothing. We need to at leas...

    30 votes
    Under Review  ·  4 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?

  20. Multiple Voicemail Greetings

    191 votes
    Future Consideration  ·  47 comments  ·  Phone & Messaging » Other  ·  Admin →
    How important is this to you?
    An error occurred while saving the comment
    Eric commented  · 

    Surprised this system doesn't support this. When I was testing the Teams PBX system and considering it with RingCentral as our voice provider, I was able to do this. It would be a very useful feature to have, especially with all the call control rules we have. Setting a specific greeting to call control rules could be useful when out of the office, or even to ensure internal calls get one VM greeting, and external calls get another.

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