Settings and activity
26 results found
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Need to import a directory of external numbers to Admin portal so they can pushed out to all phones.
12 votesAn error occurred while saving the comment -
108 votes
An error occurred while saving the comment 
Adam
commented
This is critical. And after chatting with Ring Central support, I cannot fathom how you landed on the current functionality. If the user leaves status as "Available" then after 10 minutes it automatically changes to "offline" status. If user changes status to DND, then it stays as DND indefinitely - even if user logs off. No way to change these settings.
If the user is idle for 10 minutes (or better yet a configurable time) then change status to "idle" - which is a status you definitely need to add. If the user signs off - change status to offline - REGARDLESS of whatever their prior status was.
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101 votes
An error occurred while saving the comment Adam
commented
This is not implemented. Need to show status of all contacts on the contacts tab.
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2 votesAdam
supported this idea
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135 votesFuture Consideration ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
September 2023 UpdateThank you for your responses and feedback everyone! Product has completed their research into this possibility and have confirmed that at this time, the feature is not on any upcoming roadmaps. With this update, the status for the idea has been changed to Future Consideration. Hello everyone, Thank you for your interest in this idea. As our product managers are researching this feature, they'd like to know if you want this to be for Direct Messages and Teams, or just Direct Messages? Please leave your feedback and use case via comment. Thanks all! -
40 votes
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71 votes
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207 votesPlanned ·AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Hi everyone, this is under development now. Current plan is to have available late Q4 2024. Will keep everyone updated if dates change. Thank you!
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167 votesPlanned ·AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Hi everyone, this is planned. It is coming with new call service features in Summer 2024!
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86 votes
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148 votes
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11 votes
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15 votes
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6 votes
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11 votes
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11 votes
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456 votes
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13 votes
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148 votesNeeds More Information ·AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Hello everyone, this has been implemented in 22.3.1. This version of the app was rolled out to all accounts over 8/25-8/31. No additional action is required to initiate the feature on the app, please confirm you are on at least 22.3.1. This feature allows for caller ID to transfer in these scenarios. Warm/Consultative Transfer: - Incoming call from PSTN/RC # to RingCentral and transferred to RC number Blind Transfer: - Incoming call from PSTN/RC # to RingCentral and transferred to RC number - Incoming call from PSTN/RC # to RingCentral and transferred to RC voicemail The feature requires the following endpoints to work successfully. This applies to both the user invoking the transfer as well as the user who is the destination of the transfer.Desk phones: Any Poly, Avaya or Unify models. RingCentral App: Version 21.4.30 or laterRingCentral Mobile App: Version 22.1.10 or laterRingCentral Phone App: Version 22.2 or later…
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29 votes
Yes this does give me the bare bones of what I needed, but it isn't ideal. Especially requiring the + to start the number, which gets lost if you open in excel. Also, maybe our use case is unique, but I can't list the same number more than once even for different purposes (in our case, the same company's primary number, but I add different instructions depending on what the person is calling in about - making a payment, submitting a claim, etc.)
It can't be that hard to make this content editable in the admin portal, rather than downloading/uploading a VERY difficult csv file. Our last phone platform had this option and it worked very well. I am surprised this is the solution you came up with to this problem.