← RingCentral Ideas

Settings and activity

69 results found

  1. Improvement for Pausing and Stopping Automatic Call Recordings

    39 votes
    Under Review  ·  9 comments  ·  Phone & Messaging » Other  ·  Admin →
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  2. Allow admin management of virtual background feature for meetings

    36 votes
    Under Review  ·  3 comments  ·  Events & Video » Webinar  ·  Admin →
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  3. Show DND status on Desk phone for colleagues to know.

    56 votes
    Future Consideration  ·  6 comments  ·  Phone & Messaging » Other  ·  Admin →
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  4. Call Park Notification Control in the RingCentral Desktop App

    112 votes
    Under Review  ·  28 comments  ·  Phone & Messaging » Application  ·  Admin →
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  5. Ability to assign dedicated fax number to multiple users

    69 votes
    Under Review  ·  18 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  6. Add Department Field to User Templates

    36 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Admin →
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  7. Ability for agent to stay on the line after transferring to an external number.

    39 votes
    Under Review  ·  2 comments  ·  Phone & Messaging » Other  ·  Admin →
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  8. Set phone to DND during synced calendar meetings (RC or otherwise)

    43 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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  9. Advanced searching for contacts

    57 votes
    Future Consideration  ·  16 comments  ·  Phone & Messaging » Contacts  ·  Admin →
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  10. Account-Wide Holiday Settings and/or Holiday Templates

    237 votes
    24 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

    Learn how to set up and apply a holiday call handling template as an admin here: https://support.ringcentral.com/article-v2/Setting-custom-holiday-rules-for-user-extensions.html?brand=RingCentral&product=RingEX&language=en_US

  11. Sync presence status of RingCentral back to the Outlook / Exchange / O365

    52 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » HUD & Presence  ·  Admin →
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  12. Feature to disable Beeping for Call Waiting in queues

    46 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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  13. Set Intercom Feature In Bulk.

    61 votes
    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  14. Transcribe Recorded or In-Progress Calls

    50 votes
    Under Review  ·  4 comments  ·  Phone & Messaging » Other  ·  Admin →
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  15. Per-user outbound caller ID list customization and search feature.

    46 votes
    Under Review  ·  4 comments  ·  Phone & Messaging » Application  ·  Admin →
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  16. Folders or Subcategories within the HUD Feature

    46 votes
    Planned  ·  0 comments  ·  Phone & Messaging » HUD & Presence  ·  Admin →
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  17. Need option to schedule reports in Business Analytics with PDF

    72 votes
    Under Review  ·  3 comments  ·  Analytics & Reporting » Other  ·  Admin →
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  18. Add Logitech Headset support (BETA) to the RC App

    45 votes
    Future Consideration  ·  1 comment  ·  Phone & Messaging » Hardware  ·  Admin →
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  19. SMS: Copy entire text message conversation with sender name & Number and date-time

    49 votes
    16 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Planned  ·  AdminJessica H. (Admin, RingCentral) responded
    Update as of 1/23/23 - this functionality is coming in Q2 2023, no specific ETA yet. Coming December 2022: the ability to export and save SMS conversations.

  20. Position in Queue, Estimated wait time, and Call queue caller call back feature

    214 votes
    Future Consideration  ·  36 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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