Settings and activity

68 results found

1. Improvement for Pausing and Stopping Automatic Call Recordings

   44 votes

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   Under Review  ·  10 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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2. Allow admin management of virtual background feature for meetings

   36 votes

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   Under Review  ·  3 comments  ·  Events & Video » Webinar  ·  Delete…  ·  Admin →
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3. Show DND status on Desk phone for colleagues to know.

   61 votes

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   Future Consideration  ·  7 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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4. Call Park Notification Control in the RingCentral Desktop App

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   118 votes

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   Under Review  ·  41 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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5. Ability to assign dedicated fax number to multiple users

   83 votes

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   Under Review  ·  21 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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6. Add Department Field to User Templates

   36 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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7. Ability for agent to stay on the line after transferring to an external number.

   39 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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8. Set phone to DND during synced calendar meetings (RC or otherwise)

   45 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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9. Advanced searching for contacts

   58 votes

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   Future Consideration  ·  16 comments  ·  Phone & Messaging » Contacts  ·  Delete…  ·  Admin →
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10. Account-Wide Holiday Settings and/or Holiday Templates

    241 votes

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    27 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    Learn how to set up and apply a holiday call handling template as an admin here: https://support.ringcentral.com/article-v2/Setting-custom-holiday-rules-for-user-extensions.html?brand=RingCentral&product=RingEX&language=en_US

11. Sync presence status of RingCentral back to the Outlook / Exchange / O365

    53 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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12. Feature to disable Beeping for Call Waiting in queues

    48 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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13. Set Intercom Feature In Bulk.

    63 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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14. Transcribe Recorded or In-Progress Calls

    50 votes

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    Under Review  ·  4 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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15. Per-user outbound caller ID list customization and search feature.

    46 votes

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    Under Review  ·  4 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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16. Folders or Subcategories within the HUD Feature

    46 votes

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    Planned  ·  0 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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17. Need option to schedule reports in Business Analytics with PDF

    77 votes

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    Under Review  ·  3 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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18. Add Logitech Headset support (BETA) to the RC App

    45 votes

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    Future Consideration  ·  1 comment  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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19. SMS: Copy entire text message conversation with sender name & Number and date-time

    49 votes

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    16 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    Update as of 1/23/23 - this functionality is coming in Q2 2023, no specific ETA yet. Coming December 2022: the ability to export and save SMS conversations.

20. Position in Queue, Estimated wait time, and Call queue caller call back feature

    225 votes

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    38 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminCrystal Fabroa (Social Media Specialist, RingCentral) responded

    The Position in Queue, Estimated Wait Time, and Callback features are now available — helping reduce missed calls and improving customer experience by allowing callers to press 1 for a callback while keeping their place in line. 🙌

    
    

    This feature is enabled for Ultra and Ultimate packages across all RC and Partner brands.

    
    

    Learn more here:

    Managing greetings, wait messages, and music settings for call queues.