Settings and activity

10 results found

1. RCX - Toggle for "Admin" and "Analytics" tile visibility on the RCX "Welcome" page

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   New  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Anonymous commented  ·  Aug 6, 2024  ·  Edit…  ·  Delete…

   Needed to separate customer roles

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   Anonymous supported this idea  ·  Aug 6, 2024

2. MS TEAMS - automatically hold MS teams calls when answering an RC call and vice-versa

   39 votes

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   New  ·  1 comment  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Delete…  ·  Admin →
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   Anonymous commented  ·  Jul 16, 2024  ·  Edit…  ·  Delete…

   competitive advantage

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   Anonymous supported this idea  ·  Jul 16, 2024

3. Persist - Add support for Germany

   16 votes

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   New  ·  3 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Anonymous commented  ·  Jul 11, 2024  ·  Edit…  ·  Delete…

   Required to win business with public authorities

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   Anonymous supported this idea  ·  Jul 11, 2024

4. Presence sync bidirectional visual delay

   23 votes

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   New  ·  1 comment  ·  Contact Center & RingCX » Contact Center  ·  Delete…  ·  Admin →
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   Anonymous supported this idea  ·  Jul 1, 2024

5. Automatic bidirectional message translation in RingEX based on a users regional settings

   17 votes

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   New  ·  4 comments  ·  Events & Video » Accessibility  ·  Delete…  ·  Admin →
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   Anonymous commented  ·  Jun 13, 2024  ·  Edit…  ·  Delete…

   Very useful for chatting with customers located in different countries + a competitive advantage

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   Anonymous supported this idea  ·  Jun 13, 2024

6. Change agent state through Max Supervisor

   105 votes

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   Future Consideration  ·  19 comments  ·  Contact Center & RingCX » Other  ·  Delete…  ·  Admin →
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   Anonymous commented  ·  May 24, 2024  ·  Edit…  ·  Delete…

   A useful feature!

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   Anonymous supported this idea  ·  May 24, 2024

7. Automate whitelist approval in ServiceWeb

   24 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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8. Need to have a colour scheme for people with Colourblindness

   46 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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9. An overview, within the User Settings, of all group memberships.

   88 votes

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   3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   This is now available as an additional drop down in the User Settings.

10. Mute incoming call notifications while currently on a call

    564 votes

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    46 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    This is now live! Check it out in app under Notifications and Audio