Settings and activity

18 results found

1. Allow admins to change user profile information (including pictures)

   144 votes

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   Under Review  ·  28 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   EIT supported this idea  ·  Dec 29, 2025

2. Disable the Accidental Key Press

   12 votes

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   New  ·  2 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   EIT supported this idea  ·  Oct 9, 2025

3. Have the availability to disable the "Accept Queue Calls" feature in settings

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   25 votes

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   6 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   EIT supported this idea  ·  Oct 18, 2024

4. Disable accept queue call slide bar on some agents

   30 votes

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   5 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

   Hi everyone, this user setting is available by default, but admins can remove it in the Admin Portal by creating a custom role. Thank you!

   EIT supported this idea  ·  Oct 17, 2024

5. Performance Reports - additional filter for office hours

   28 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   EIT supported this idea  ·  Aug 16, 2024

6. Filter non-business hours out of RingCentral Analytics Portal reports

   11 votes

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   Implemented  ·  10 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   EIT supported this idea  ·  Aug 16, 2024

7. Call log should have more details of what options user pressed

   1 vote

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Edit…  ·  Delete…  ·  Admin →
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   EIT shared this idea  ·  Aug 5, 2024

8. Disable callers from being able to directly dial an extension

   5 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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9. Turn Off Extension Dialing Options

   65 votes

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   Under Review  ·  15 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   EIT supported this idea  ·  Aug 4, 2024

10. Super Admin full access to VM and SMS on the Admin Portal

    67 votes

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    Under Review  ·  8 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    EIT supported this idea  ·  Jun 28, 2024

11. Super Admin Can View any Message/FAX/Voicemail

    71 votes

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    Under Review  ·  14 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    EIT supported this idea  ·  Jun 28, 2024

12. Non-Super Admin users can elevate themselves to a Super Admin.

    95 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    EIT supported this idea  ·  Jun 28, 2024

13. Access to everyone's voicemails by clicking on there extension without a password as Super admin!

    79 votes

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    Under Review  ·  12 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    EIT supported this idea  ·  Jun 28, 2024

14. Allow super admins to change a user's pin without changing their password

    6 votes

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    0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

    Check out instructions here!

    EIT supported this idea  ·  Jun 28, 2024

15. Ring Central Desk Phone Auto Updates - DO NOT Reset ADMIN password every update- Yealink T57w

    24 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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    EIT supported this idea  ·  Jun 28, 2024

16. Ability to customize password for Poly phones without reverting it to the default.

    11 votes

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    Under Review  ·  5 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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    EIT supported this idea  ·  Jun 28, 2024

17. Auto-text for unanswered phone calls

    18 votes

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    Planned  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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18. Shared SMS were multiple users can receive and send SMS on specific number

    1,357 votes

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    315 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Planned  ·  AdminJessica H. (Admin, RingCentral) responded

    This Beta has been closed, if you've been selected for the Beta, our product team will be reaching out! We will keep you posted if you were not contacted for Beta in November.

    Thank you!