Settings and activity

16 results found

1. Have the availability to disable the "Accept Queue Calls" feature in settings

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   13 votes

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   1 comment  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   EIT supported this idea  ·  Oct 18, 2024

2. Disable accept queue call slide bar on some agents

   23 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   EIT supported this idea  ·  Oct 17, 2024

3. Performance Reports - additional filter for office hours

   22 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   EIT supported this idea  ·  Aug 16, 2024

4. Filter non-business hours out of RingCentral Analytics Portal reports

   10 votes

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   Implemented  ·  10 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   EIT supported this idea  ·  Aug 16, 2024

5. Call log should have more details of what options user pressed

   1 vote

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Edit…  ·  Delete…  ·  Admin →
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   EIT shared this idea  ·  Aug 5, 2024

6. Disable callers from being able to directly dial an extension

   5 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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7. Turn Off Extension Dialing Options

   42 votes

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   Under Review  ·  11 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   EIT supported this idea  ·  Aug 4, 2024

8. Super Admin full access to VM and SMS on the Admin Portal

   27 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   EIT supported this idea  ·  Jun 28, 2024

9. Super Admin Can View any Message/FAX/Voicemail

   54 votes

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   Under Review  ·  12 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   EIT supported this idea  ·  Jun 28, 2024

10. Non-Super Admin users can elevate themselves to a Super Admin.

    90 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    EIT supported this idea  ·  Jun 28, 2024

11. Access to everyone's voicemails by clicking on there extension without a password as Super admin!

    72 votes

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    Under Review  ·  10 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    EIT supported this idea  ·  Jun 28, 2024

12. Allow super admins to change a user's pin without changing their password

    6 votes

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    0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    Check out instructions here!

    EIT supported this idea  ·  Jun 28, 2024

13. Ring Central Desk Phone Auto Updates - DO NOT Reset ADMIN password every update- Yealink T57w

    17 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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    EIT supported this idea  ·  Jun 28, 2024

14. Ability to customize password for Poly phones without reverting it to the default.

    6 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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    EIT supported this idea  ·  Jun 28, 2024

15. Auto-text for unanswered phone calls

    16 votes

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    Planned  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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16. Shared SMS were multiple users can receive and send SMS on specific number

    643 votes

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    130 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    Update March 2024: This feature has been delayed. Current estimated timeline is Q4 2024. 

    
    

    Planned for Q2 2024.