Settings and activity
26 results found
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9 votesNew · 2 comments · AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert) · Admin →
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Brad
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7 votes
An error occurred while saving the comment Brad
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What's the point of transcribing voicemails if you're not going to transcribe the entire thing?
Brad
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6 votesBrad
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15 votesBrad
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185 votes
Hi everyone, you are now able to customize the announcement played during the call. Learn where in the Admin portal to update here.
While not the ability to completely turn off the announcement, this customization allows for different companies to take into account their unique compliance needs. If a disclosure is not needed, a silent recording could be uploaded as a workaround.
Thank you!
Brad
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43 votesBrad
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14 votesBrad
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20 votesBrad
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29 votesBrad
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281 votes
An error occurred while saving the comment Brad
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HOW is this feature STILL not available on the deskphones? Every month in the "what's new" webinar the lady keeps saying it "should be enabled in the next couple months" and yet here we are, month after month, with no functionality.
Brad
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17 votes
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28 votes
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15 votes
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114 votes
Please ensure that you are on the latest version of the app. Thank you!
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2 votes
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484 votes
This is now live! Learn more about this new feature here: RingEX Call Answered Elsewhere status
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7 votes
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227 votes
Hello everyone, this has been implemented in 22.3.1. This version of the app was rolled out to all accounts over 8/25-8/31. No additional action is required to initiate the feature on the app, please confirm you are on at least 22.3.1.
This feature allows for caller ID to transfer in these scenarios.
Warm/Consultative Transfer:
- Incoming call from PSTN/RC # to RingCentral and transferred to RC number
Blind Transfer:
- Incoming call from PSTN/RC # to RingCentral and transferred to RC number
- Incoming call from PSTN/RC # to RingCentral and transferred to RC voicemail
The feature requires the following endpoints to work successfully. This applies to both the user invoking the transfer as well as the user who is the destination of the transfer.
Desk phones: Any Poly, Avaya or Unify models.
RingCentral App: Version 21.4.30 or later
RingCentral Mobile App: Version 22.1.10 or later
RingCentral Phone App: Version…
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12 votes
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65 votes
No one asked for this censoring option, which is so terribly implemented that the AI can't even discern between an actual curse word and someone's name. (To be clear, we don't want any censoring at all!) And the fact that we as the customer have no option to disable the censoring feature is appalling. This is yet another reason to explore other phone providers.