← RingCentral Ideas

Settings and activity

21 results found

  1. Ability to block short code numbers the same as blocked phone numbers

    39 votes
    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Brad supported this idea  · 

  2. Display number while transfer

    14 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
    How important is this to you?
    Brad supported this idea  · 

  3. display company name instead of phone number when using sms

    18 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
    How important is this to you?
    Brad supported this idea  · 

  4. Display blocked calls in call log

    25 votes
    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Brad supported this idea  · 

  5. Enable AI transcription on Desk phone

    149 votes
    Planned  ·  47 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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    An error occurred while saving the comment
    Brad commented  · 

    HOW is this feature STILL not available on the deskphones? Every month in the "what's new" webinar the lady keeps saying it "should be enabled in the next couple months" and yet here we are, month after month, with no functionality.

    Brad supported this idea  · 

  6. Sync contacts from system and apply this to all Yealink devices on account.

    17 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Hardware  ·  Admin →
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  7. Unable to release an individual line during a 3-person call.

    28 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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  8. Add Soft Key for Paging Devices and Overhead paging

    13 votes
    Under Review  ·  2 comments  ·  Phone & Messaging » Hardware  ·  Admin →
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  9. New RingCentral - no date stamp for text messages from the day of

    113 votes
    7 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
    How important is this to you?

  10. Being Able To Send Outbounds Faxes From Email Without Attaching A File

    2 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?

  11. Adjust how missed calls are categorized for group calls

    474 votes
    61 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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  12. Admin able to review all messages.

    7 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  13. Retain Caller ID information regardless of blind/warm transfer type

    207 votes
    20 comments  ·  Phone & Messaging » Hardware  ·  Admin →
    How important is this to you?
    Needs More Information  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    Hello everyone, this has been implemented in 22.3.1. This version of the app was rolled out to all accounts over 8/25-8/31. No additional action is required to initiate the feature on the app, please confirm you are on at least 22.3.1.


    This feature allows for caller ID to transfer in these scenarios.


    Warm/Consultative Transfer:

    - Incoming call from PSTN/RC # to RingCentral and transferred to RC number


    Blind Transfer:

    - Incoming call from PSTN/RC # to RingCentral and transferred to RC number

    - Incoming call from PSTN/RC # to RingCentral and transferred to RC voicemail


    The feature requires the following endpoints to work successfully. This applies to both the user invoking the transfer as well as the user who is the destination of the transfer.


    Desk phones: Any Poly, Avaya or Unify models.

    RingCentral App: Version 21.4.30 or later

    RingCentral Mobile App: Version 22.1.10 or later

    RingCentral Phone App: Version…

  14. Undo Button

    11 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?

  15. Changing the Main Super Admin to another existing extension

    40 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  16. Retrieve SMS content for a deleted user

    11 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
    How important is this to you?

  17. Email correspondence within a case should be visible in the support site case information

    14 votes
    Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?

  18. Ability to assign Custom Fax Cover Page to all Users with Extensions (Company )

    291 votes
    Planned  ·  95 comments  ·  Phone & Messaging » Fax  ·  Admin →
    How important is this to you?

  19. DND App status should be reflected on desk phone

    9 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Admin →
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  20. Having 1 Desk Phone with Multiple Digital Line

    15 votes
    Under Review  ·  2 comments  ·  Phone & Messaging » Other  ·  Admin →
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