Settings and activity

445 results found

1. Disable Call recording announcement

   61 votes

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   New  ·  10 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Margarette supported this idea  ·  Dec 10, 2024

2. Capture RC App and RC Phone App login information in Audit Log

   28 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Margarette supported this idea  ·  Dec 10, 2024

3. blocked outbound caller ID being tagged as spam

   15 votes

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   New  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Margarette supported this idea  ·  Dec 6, 2024

4. Outbound Calls Tagged as Robocall | RingCentral

   101 votes

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   Under Review  ·  14 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Margarette supported this idea  ·  Dec 6, 2024

5. Stop others from spoofing our number

   62 votes

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   Planned  ·  8 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Margarette supported this idea  ·  Dec 6, 2024

6. Allow SMS Outbound Caller ID Change

   57 votes

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   Under Review  ·  5 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Margarette supported this idea  ·  Dec 5, 2024

7. Tracking or Logs for SMS Messages

   7 votes

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   Future Consideration  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Margarette supported this idea  ·  Dec 4, 2024

8. Controls for Recording Mute Announcement

   5 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Margarette supported this idea  ·  Dec 4, 2024

9. call recording announcement to play even before connecting the call to the dialed number

   6 votes

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   New  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Margarette supported this idea  ·  Dec 4, 2024

10. Allow MUTE recording announcement (in Automatic Call Recording) to be customized.

    3 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Margarette supported this idea  ·  Dec 4, 2024

11. -ability to edit the outbound caller id so the users can only select the direct number or main company number

    17 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Margarette supported this idea  ·  Dec 3, 2024

12. App, RingOut and Caller ID

    10 votes

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    2 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Margarette supported this idea  ·  Dec 3, 2024

13. Assign a ringtone to a number or group

    44 votes

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    Planned  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Margarette supported this idea  ·  Dec 2, 2024

14. Performance report align with user call logs

    95 votes

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    Under Review  ·  11 comments  ·  Analytics & Reporting » Adoption & Usage  ·  Delete…  ·  Admin →
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    Margarette supported this idea  ·  Nov 25, 2024

15. Sending unlimited SMS to TMobile users

    4 votes

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    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Delete…  ·  Admin →
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    Margarette supported this idea  ·  Nov 25, 2024

16. Conference Call: Drop/Remove individuals during call

    109 votes

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    9 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Planned  ·  AdminJessica H. (Admin, RingCentral) responded

    Currently, as the host of a conference call you are able to remove participants from the call. The functionality to remove yourself as the host from the call and the call still remain active is being developed. Planned release Q2 2024.
    Margarette supported this idea  ·  Nov 25, 2024

17. Better default IVR voice

    7 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Margarette supported this idea  ·  Nov 25, 2024

18. Allow disabling "Accept Queue Calls" under roles for extensions assigned to queues

    186 votes

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    12 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

    Learn more about controlling user access to the accept queue calls feature here!

    Margarette supported this idea  ·  Nov 20, 2024

19. Disable accept queue call slide bar on some agents

    30 votes

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    5 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

    Hi everyone, this user setting is available by default, but admins can remove it in the Admin Portal by creating a custom role. Thank you!

    Margarette supported this idea  ·  Nov 20, 2024

20. Make call queue numbers available as outbound caller ID numbers in User Settings templates

    63 votes

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    Under Review  ·  5 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Margarette supported this idea  ·  Nov 13, 2024