Settings and activity

429 results found

1. Better default IVR voice

   7 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Margarette supported this idea  ·  Nov 25, 2024

2. Allow disabling "Accept Queue Calls" under roles for extensions assigned to queues

   186 votes

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   12 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

   Learn more about controlling user access to the accept queue calls feature here!

   Margarette supported this idea  ·  Nov 20, 2024

3. Disable accept queue call slide bar on some agents

   30 votes

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   5 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

   Hi everyone, this user setting is available by default, but admins can remove it in the Admin Portal by creating a custom role. Thank you!

   Margarette supported this idea  ·  Nov 20, 2024

4. Make call queue numbers available as outbound caller ID numbers in User Settings templates

   62 votes

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   Under Review  ·  5 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Margarette supported this idea  ·  Nov 13, 2024

5. Add external call forwarding option to custom rule at auto-receptionist

   11 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Margarette supported this idea  ·  Nov 13, 2024

6. Option for the admin to view who disconnected the call

   35 votes

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   Under Review  ·  9 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Margarette supported this idea  ·  Nov 12, 2024

7. Ability to turn off call quality survey for agents.

   40 votes

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   8 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminJessica H. (Admin, RingCentral) responded

   Hi everyone, while there is great value in understanding the experience of our customers, we have heard the feedback, and we have greatly reduced the frequency of this particular survey on agents calls.
   Margarette supported this idea  ·  Nov 7, 2024

8. Enable AI transcription on Desk phone

   235 votes

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   Planned  ·  65 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Margarette supported this idea  ·  Nov 7, 2024

9. Increase Data Retention of Analytics

   38 votes

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   Future Consideration  ·  4 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Margarette supported this idea  ·  Nov 6, 2024

10. SMS: Ability to receive verification code (short code) via text messages for Canada Numbers

    30 votes

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    Under Review  ·  9 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Margarette supported this idea  ·  Nov 1, 2024

11. IVR Auto Recept Programmable Timeout and Destination Programming

    21 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Margarette supported this idea  ·  Oct 31, 2024

12. Advance IVR System

    11 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Margarette supported this idea  ·  Oct 31, 2024

13. Ability to report call issue on all major carriers to the US (AT&T,Verizon, T,Mobile ETC.)

    5 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Margarette supported this idea  ·  Oct 30, 2024

14. Capability to retrieve deleted sms for deleted extensions.

    24 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Margarette supported this idea  ·  Oct 30, 2024

15. Retrieve SMS content for a deleted user

    12 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Margarette supported this idea  ·  Oct 30, 2024

16. Add A Historical Logs for Phone Provisioning in the Admin Portal

    4 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Margarette supported this idea  ·  Oct 30, 2024

17. Disable hosts from being able to delete/access meeting recordings

    3 votes

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    1 comment  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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    Margarette supported this idea  ·  Oct 28, 2024

18. Include easier access to personal meeting id or current meeting id from adhoc meeting

    2 votes

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    Under Review  ·  0 comments  ·  Events & Video » Other  ·  Delete…  ·  Admin →
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    Margarette supported this idea  ·  Oct 28, 2024

19. Expired Meetings - To be able to look up expired Meeting ID's

    6 votes

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    0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Margarette supported this idea  ·  Oct 25, 2024

20. Video/Meeting Presence in HUD

    4 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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    Margarette supported this idea  ·  Oct 25, 2024