Settings and activity

30 results found

1. Inbound Call Display Indicator for Fixed Order Setup Call Routing

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   New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Diane supported this idea  ·  Oct 8, 2026

2. Multiple Custom Voicemail Greetings / Profiles per User Extension

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   New  ·  0 comments  ·  Phone & Messaging » Accessibility  ·  Delete…  ·  Admin →
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   Diane supported this idea  ·  Oct 7, 2026

3. Bulk Download / Export for Call Transcriptsin ACE

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » Other  ·  Delete…  ·  Admin →
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   Diane supported this idea  ·  Oct 1, 2026

4. Ability to Export/Download Call Logs directly within the RingCentral App

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   New  ·  0 comments  ·  Analytics & Reporting » Accessibility  ·  Delete…  ·  Admin →
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   Diane supported this idea  ·  Sep 3, 2026

5. Separate Note Deletion and Call History Deletion

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AVA (AI Virtual Assistant)  ·  Delete…  ·  Admin →
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   Diane supported this idea  ·  Sep 1, 2026

6. Configurable Response Delay for AI Receptionist

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   New  ·  1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AIR (AI Receptionist)  ·  Delete…  ·  Admin →
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   Diane supported this idea  ·  Apr 23, 2026

7. Change Phone number location without changing the number

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   New  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Diane supported this idea  ·  Apr 8, 2026

8. Support for SMS Integrations in Shared Inbox

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   New  ·  0 comments  ·  Phone & Messaging » Team Messaging  ·  Delete…  ·  Admin →
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   Diane supported this idea  ·  Apr 6, 2026

9. Remove Transfer Confirmation & Enable Response Customization

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AIR (AI Receptionist)  ·  Delete…  ·  Admin →
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   Diane supported this idea  ·  Apr 1, 2026

10. Accurate Call Answer Attribution in Ring Group Routing

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    New  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Diane supported this idea  ·  Mar 31, 2026

11. Restricting Users from reassing Conversations from the Shared Inbox

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    New  ·  0 comments  ·  Phone & Messaging » Team Messaging  ·  Delete…  ·  Admin →
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    Diane supported this idea  ·  Mar 19, 2026

12. Block spam SMS to main number

    63 votes

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    Under Review  ·  5 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Diane supported this idea  ·  Feb 6, 2026

13. Edit Default Admin role in Ringsense

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Diane supported this idea  ·  Jan 20, 2026

14. "Standard" level users being exposed to the "Admin Portal" tab when RingSense is enabled

    35 votes

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    3 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Planned  ·  AdminJessica H. (Admin, RingCentral) responded

    Thank you everyone for reporting this-- our Product team is reviewing resolutions now.

    Diane supported this idea  ·  Jan 20, 2026

15. Disable "AI is taking notes" when on call

    188 votes

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    42 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

    Hi everyone, you are now able to customize the announcement played during the call. Learn where in the Admin portal to update here.

    While not the ability to completely turn off the announcement, this customization allows for different companies to take into account their unique compliance needs. If a disclosure is not needed, a silent recording could be uploaded as a workaround.

    Thank you!

    Diane supported this idea  ·  Jan 20, 2026

16. Allow all phone numbers in the RingCentral account to be used as an Outbound Caller ID for any extension in system

    29 votes

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    New  ·  1 comment  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Diane supported this idea  ·  Jan 20, 2026

17. Enable AI transcription on Desk phone

    300 votes

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    Planned  ·  84 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Diane supported this idea  ·  Jan 20, 2026

18. increase maximum wait time in queue to 30 minutes

    22 votes

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    New  ·  18 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Diane supported this idea  ·  Jan 20, 2026

19. Allow Administrator to disable "Auto-answer call" feature

    122 votes

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    14 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

    This is available! Learn more here.

    Diane supported this idea  ·  Jan 20, 2026

20. Option to display original callers name on AI transcription during transferred call.

    129 votes

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    New  ·  17 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Diane supported this idea  ·  Jan 20, 2026