Settings and activity

19 results found

1. Edit Default Admin role in Ringsense

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Diane supported this idea  ·  Jan 20, 2026

2. "Standard" level users being exposed to the "Admin Portal" tab when RingSense is enabled

   33 votes

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   3 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Planned  ·  AdminJessica H. (Admin, RingCentral) responded

   Thank you everyone for reporting this-- our Product team is reviewing resolutions now.

   Diane supported this idea  ·  Jan 20, 2026

3. Disable "AI is taking notes" when on call

   169 votes

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   37 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

   Hi everyone, you are now able to customize the announcement played during the call. Learn where in the Admin portal to update here.

   While not the ability to completely turn off the announcement, this customization allows for different companies to take into account their unique compliance needs. If a disclosure is not needed, a silent recording could be uploaded as a workaround.

   Thank you!

   Diane supported this idea  ·  Jan 20, 2026

4. Allow all phone numbers in the RingCentral account to be used as an Outbound Caller ID for any extension in system

   25 votes

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   New  ·  1 comment  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Diane supported this idea  ·  Jan 20, 2026

5. Enable AI transcription on Desk phone

   254 votes

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   Planned  ·  70 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Diane supported this idea  ·  Jan 20, 2026

6. increase maximum wait time in queue to 30 minutes

   20 votes

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   New  ·  17 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Diane supported this idea  ·  Jan 20, 2026

7. Allow Administrator to disable "Auto-answer call" feature

   113 votes

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   Under Review  ·  14 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Diane supported this idea  ·  Jan 20, 2026

8. Option to display original callers name on AI transcription during transferred call.

   107 votes

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   New  ·  17 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Diane supported this idea  ·  Jan 20, 2026

9. Support for SSO across multiple Entra ID tenants.

   126 votes

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   Under Review  ·  9 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Diane supported this idea  ·  Jan 20, 2026

10. Disable Incming SMS Only

    17 votes

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    3 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Diane supported this idea  ·  Jan 20, 2026

11. Admin Access to Individual Extension Messages

    4 votes

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    New  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Diane supported this idea  ·  Jan 20, 2026

12. RingSense Access for AI Receptionist Call Recordings

    2 votes

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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    Diane supported this idea  ·  Jan 16, 2026

13. Persistent Caller ID Name system

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    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Diane supported this idea  ·  Jan 6, 2026

14. Add the ability to create, edit, and delete contacts one at a time directly within the External Shared Contacts Directory.

    2 votes

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    New  ·  0 comments  ·  Phone & Messaging » Contacts  ·  Delete…  ·  Admin →
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    Diane supported this idea  ·  Jan 6, 2026

15. Call recording lengths are not displaying on the desktop app

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » Other  ·  Delete…  ·  Admin →
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    Diane supported this idea  ·  Dec 3, 2025

16. See call history of users we monitor via the RingCentral app

    16 votes

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    Under Review  ·  4 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Diane supported this idea  ·  Dec 2, 2025

17. Ability to disable "unmute with spacebar" in RCV meetings

    43 votes

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    Planned  ·  1 comment  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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    Diane supported this idea  ·  Aug 2, 2024

18. Ring Central Video is too Resource Intensive

    53 votes

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    Under Review  ·  1 comment  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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    Diane supported this idea  ·  Aug 2, 2024

19. Share contacts as SMS

    18 votes

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    New  ·  1 comment  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Diane supported this idea  ·  Jun 19, 2024