Settings and activity

25 results found

1. Configurable Response Delay for AI Receptionist

   6 votes

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   New  ·  1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AIR (AI Receptionist)  ·  Delete…  ·  Admin →
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   Diane Nacion supported this idea  ·  Apr 23, 2026

2. Change Phone number location without changing the number

   21 votes

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   New  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Diane Nacion supported this idea  ·  Apr 8, 2026

3. Support for SMS Integrations in Shared Inbox

   2 votes

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   New  ·  0 comments  ·  Phone & Messaging » Team Messaging  ·  Delete…  ·  Admin →
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   Diane Nacion supported this idea  ·  Apr 6, 2026

4. Remove Transfer Confirmation & Enable Response Customization

   3 votes

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AIR (AI Receptionist)  ·  Delete…  ·  Admin →
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   Diane Nacion supported this idea  ·  Apr 1, 2026

5. Accurate Call Answer Attribution in Ring Group Routing

   4 votes

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   New  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Diane Nacion supported this idea  ·  Mar 31, 2026

6. Restricting Users from reassing Conversations from the Shared Inbox

   2 votes

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   New  ·  0 comments  ·  Phone & Messaging » Team Messaging  ·  Delete…  ·  Admin →
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   Diane Nacion supported this idea  ·  Mar 19, 2026

7. Block spam SMS to main number

   60 votes

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   Under Review  ·  5 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Diane Nacion supported this idea  ·  Feb 6, 2026

8. Edit Default Admin role in Ringsense

   3 votes

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Diane Nacion supported this idea  ·  Jan 20, 2026

9. "Standard" level users being exposed to the "Admin Portal" tab when RingSense is enabled

   35 votes

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   3 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Planned  ·  AdminJessica H. (Admin, RingCentral) responded

   Thank you everyone for reporting this-- our Product team is reviewing resolutions now.

   Diane Nacion supported this idea  ·  Jan 20, 2026

10. Disable "AI is taking notes" when on call

    188 votes

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    42 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

    Hi everyone, you are now able to customize the announcement played during the call. Learn where in the Admin portal to update here.

    While not the ability to completely turn off the announcement, this customization allows for different companies to take into account their unique compliance needs. If a disclosure is not needed, a silent recording could be uploaded as a workaround.

    Thank you!

    Diane Nacion supported this idea  ·  Jan 20, 2026

11. Allow all phone numbers in the RingCentral account to be used as an Outbound Caller ID for any extension in system

    29 votes

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    New  ·  1 comment  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Diane Nacion supported this idea  ·  Jan 20, 2026

12. Enable AI transcription on Desk phone

    289 votes

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    Planned  ·  82 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Diane Nacion supported this idea  ·  Jan 20, 2026

13. increase maximum wait time in queue to 30 minutes

    22 votes

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    New  ·  18 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Diane Nacion supported this idea  ·  Jan 20, 2026

14. Allow Administrator to disable "Auto-answer call" feature

    121 votes

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    14 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

    This is available! Learn more here.

    Diane Nacion supported this idea  ·  Jan 20, 2026

15. Option to display original callers name on AI transcription during transferred call.

    124 votes

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    New  ·  17 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Diane Nacion supported this idea  ·  Jan 20, 2026

16. Support for SSO across multiple Entra ID tenants.

    142 votes

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    Under Review  ·  13 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Diane Nacion supported this idea  ·  Jan 20, 2026

17. Disable Incming SMS Only

    21 votes

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    3 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Diane Nacion supported this idea  ·  Jan 20, 2026

18. RingSense Access for AI Receptionist Call Recordings

    28 votes

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    0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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    Planned  ·  Sushant Hiray responded

    Thanks for your valuable idea. I'm pleased to let you know that we've added this to our roadmap item and our dev team is now working on it. We will notify once this feature is live in your account

    Diane Nacion supported this idea  ·  Jan 16, 2026

19. Persistent Caller ID Name system

    3 votes

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    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Diane Nacion supported this idea  ·  Jan 6, 2026

20. Add the ability to create, edit, and delete contacts one at a time directly within the External Shared Contacts Directory.

    18 votes

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    New  ·  3 comments  ·  Phone & Messaging » Contacts  ·  Delete…  ·  Admin →
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    Diane Nacion supported this idea  ·  Jan 6, 2026