Settings and activity

23 results found

1. Remove Transfer Confirmation & Enable Response Customization

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Receptionist (AIR)  ·  Delete…  ·  Admin →
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   Diane supported this idea  ·  Apr 1, 2026

2. Accurate Call Answer Attribution in Ring Group Routing

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   New  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Diane supported this idea  ·  Mar 31, 2026

3. Restricting Users from reassing Conversations from the Shared Inbox

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   New  ·  0 comments  ·  Phone & Messaging » Team Messaging  ·  Delete…  ·  Admin →
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   Diane supported this idea  ·  Mar 19, 2026

4. Block spam SMS to main number

   57 votes

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   Under Review  ·  5 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Diane supported this idea  ·  Feb 6, 2026

5. Edit Default Admin role in Ringsense

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Diane supported this idea  ·  Jan 20, 2026

6. "Standard" level users being exposed to the "Admin Portal" tab when RingSense is enabled

   34 votes

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   3 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Planned  ·  AdminJessica H. (Admin, RingCentral) responded

   Thank you everyone for reporting this-- our Product team is reviewing resolutions now.

   Diane supported this idea  ·  Jan 20, 2026

7. Disable "AI is taking notes" when on call

   173 votes

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   37 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

   Hi everyone, you are now able to customize the announcement played during the call. Learn where in the Admin portal to update here.

   While not the ability to completely turn off the announcement, this customization allows for different companies to take into account their unique compliance needs. If a disclosure is not needed, a silent recording could be uploaded as a workaround.

   Thank you!

   Diane supported this idea  ·  Jan 20, 2026

8. Allow all phone numbers in the RingCentral account to be used as an Outbound Caller ID for any extension in system

   27 votes

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   New  ·  1 comment  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Diane supported this idea  ·  Jan 20, 2026

9. Enable AI transcription on Desk phone

   270 votes

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   Planned  ·  75 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Diane supported this idea  ·  Jan 20, 2026

10. increase maximum wait time in queue to 30 minutes

    21 votes

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    New  ·  18 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Diane supported this idea  ·  Jan 20, 2026

11. Allow Administrator to disable "Auto-answer call" feature

    117 votes

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    Under Review  ·  14 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Diane supported this idea  ·  Jan 20, 2026

12. Option to display original callers name on AI transcription during transferred call.

    113 votes

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    New  ·  17 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Diane supported this idea  ·  Jan 20, 2026

13. Support for SSO across multiple Entra ID tenants.

    134 votes

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    Under Review  ·  12 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Diane supported this idea  ·  Jan 20, 2026

14. Disable Incming SMS Only

    19 votes

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    3 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Diane supported this idea  ·  Jan 20, 2026

15. Admin Access to Individual Extension Messages

    5 votes

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    New  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Diane supported this idea  ·  Jan 20, 2026

16. RingSense Access for AI Receptionist Call Recordings

    3 votes

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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    Diane supported this idea  ·  Jan 16, 2026

17. Persistent Caller ID Name system

    2 votes

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    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Diane supported this idea  ·  Jan 6, 2026

18. Add the ability to create, edit, and delete contacts one at a time directly within the External Shared Contacts Directory.

    3 votes

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    New  ·  0 comments  ·  Phone & Messaging » Contacts  ·  Delete…  ·  Admin →
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    Diane supported this idea  ·  Jan 6, 2026

19. Call recording lengths are not displaying on the desktop app

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » Other  ·  Delete…  ·  Admin →
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    Diane supported this idea  ·  Dec 3, 2025

20. See call history of users we monitor via the RingCentral app

    16 votes

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    Under Review  ·  4 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Diane supported this idea  ·  Dec 2, 2025