Settings and activity

44 results found

1. Pause Automatic Call Recording

   15 votes

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   New  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Harvey supported this idea  ·  Jun 18, 2025

2. Recover deleted RCV

   6 votes

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   0 comments  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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   Harvey supported this idea  ·  Jun 6, 2025

3. call forwarding to ai receptionist extension

   13 votes

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   New  ·  3 comments  ·  RingSense & AI » AI Receptionist  ·  Delete…  ·  Admin →
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   Harvey supported this idea  ·  May 29, 2025

4. Ability to switch SMS ID on multi-site location

   13 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Harvey supported this idea  ·  May 23, 2025

5. Show All Company call recordings on Mobile app for SuperAdmins

   3 votes

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   New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Harvey supported this idea  ·  May 13, 2025

6. retrieving deleted SMS

   17 votes

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   New  ·  1 comment  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Harvey supported this idea  ·  Apr 30, 2025

7. Inbound call that is transferred to a different user should have one call leg call recording using the Admin portal page.

   19 votes

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   Under Review  ·  4 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Harvey supported this idea  ·  Apr 15, 2025

8. Call Recording Notification via Email

   18 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Harvey supported this idea  ·  Apr 10, 2025

9. Caller ID for every extension

   86 votes

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   Under Review  ·  7 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Harvey supported this idea  ·  Mar 12, 2025

10. Allow more than 10 people on a group SMS

    58 votes

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    Under Review  ·  9 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Harvey supported this idea  ·  Mar 12, 2025

11. Round Robin - Call Queue Setting

    6 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Harvey supported this idea  ·  Feb 20, 2025

12. Shared SMS were multiple users can receive and send SMS on specific number

    1,351 votes

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    313 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    This Beta has been closed, if you've been selected for the Beta, our product team will be reaching out! We will keep you posted if you were not contacted for Beta in November.

    
    

    Thank you!

    Harvey supported this idea  ·  Dec 27, 2024

13. The caller ID should be longer then 15 characters.

    17 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Harvey supported this idea  ·  Nov 21, 2024

14. Ability to answer more than 1 call from a call queue.

    49 votes

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    9 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminCrystal Fabroa (Social Media Specialist, RingCentral) responded

    You can now allow call queue members to handle multiple calls — perfect for busy environments where incoming calls keep rolling in. This feature lets agents place one call on hold while answering another, improving flexibility and efficiency for your team.

    
    

    Learn more here:

    👉 Allowing call queue members to handle multiple calls.

    Harvey supported this idea  ·  Nov 7, 2024

15. Ability for the Super Admin to Disable voicemail account wide and user level

    15 votes

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    2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Harvey supported this idea  ·  Oct 29, 2024

16. More control over physical desk phone display name

    10 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Harvey supported this idea  ·  Oct 29, 2024

17. Enable to add Email addresses as permitted to send faxes for a Call Queue

    2 votes

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    New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Harvey supported this idea  ·  Oct 25, 2024

18. SMS Text Templates

    23 votes

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    New  ·  11 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Harvey supported this idea  ·  Oct 17, 2024

19. On Demand Forwarding

    2 votes

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    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Harvey supported this idea  ·  Oct 14, 2024

20. Pre-recorded message to leave customers when calling out!

    31 votes

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    Under Review  ·  6 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Harvey supported this idea  ·  Oct 8, 2024