← RingCentral Ideas

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19 results found

  1. Allow for temporary custom voicemail recordings

    9 votes
    2 comments  ·  Phone & Messaging » General Phone  ·  Admin →
    How important is this to you?
    Andrew supported this idea  · 

  2. Retain caller ID when transferring external calls on Yealink and Mitel Phones

    2 votes
    New  ·  0 comments  ·  Phone & Messaging » HUD & Presence  ·  Admin →
    How important is this to you?
    Andrew shared this idea  · 

  3. Show Original Callers Number in Caller ID When Transferring Calls on Mitel Phones

    18 votes
    Under Review  ·  2 comments  ·  Phone & Messaging » Hardware  ·  Admin →
    How important is this to you?
    Andrew supported this idea  · 

  4. Show Original Callers Number in Caller ID when Transferring calls to External numbers

    49 votes
    Under Review  ·  10 comments  ·  Phone & Messaging » Hardware  ·  Admin →
    How important is this to you?
    Andrew supported this idea  · 

  5. Caller ID when transferring a call.

    2 votes
    New  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    An error occurred while saving the comment
    Andrew commented  · 

    While similar ideas are shown as Implemented, this is NOT implemented yet for Yealink phones.

    Andrew supported this idea  · 

  6. Retain Caller ID information regardless of blind/warm transfer type

    203 votes
    19 comments  ·  Phone & Messaging » Hardware  ·  Admin →
    How important is this to you?
    Needs More Information  ·  AdminJessica H. (Admin, RingCentral) responded

    Hello everyone, this has been implemented in 22.3.1. This version of the app was rolled out to all accounts over 8/25-8/31. No additional action is required to initiate the feature on the app, please confirm you are on at least 22.3.1.


    This feature allows for caller ID to transfer in these scenarios.


    Warm/Consultative Transfer:

    - Incoming call from PSTN/RC # to RingCentral and transferred to RC number


    Blind Transfer:

    - Incoming call from PSTN/RC # to RingCentral and transferred to RC number

    - Incoming call from PSTN/RC # to RingCentral and transferred to RC voicemail


    The feature requires the following endpoints to work successfully. This applies to both the user invoking the transfer as well as the user who is the destination of the transfer.


    Desk phones: Any Poly, Avaya or Unify models.

    RingCentral App: Version 21.4.30 or later

    RingCentral Mobile App: Version 22.1.10 or later

    RingCentral Phone App: Version…

    Andrew supported this idea  · 

  7. caller id of the caller for transferred calls

    52 votes
    Implemented  ·  3 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Andrew supported this idea  · 

  8. Differentiating Ring Tone for Incoming Calls

    106 votes
    Planned  ·  22 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Andrew supported this idea  · 

  9. Call Queue - Ability to turn off missed call tagging

    93 votes
    Planned  ·  10 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Andrew supported this idea  · 

  10. Account-Wide Holiday Settings and/or Holiday Templates

    237 votes
    24 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

    Learn how to set up and apply a holiday call handling template as an admin here: https://support.ringcentral.com/article-v2/Setting-custom-holiday-rules-for-user-extensions.html?brand=RingCentral&product=RingEX&language=en_US

    Andrew supported this idea  · 

  11. Allow RC users to make internal phone calls after business hours

    35 votes
    Future Consideration  ·  3 comments  ·  Phone & Messaging » Other  ·  Admin →
    How important is this to you?
    Andrew supported this idea  · 

  12. Multiple Voicemail Greetings

    191 votes
    Future Consideration  ·  47 comments  ·  Phone & Messaging » Other  ·  Admin →
    How important is this to you?
    Andrew supported this idea  · 

  13. Add Restart All Phones Option to ACO Management Console

    6 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Andrew supported this idea  · 

  14. Restart multiple phones at once

    9 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Admin →
    How important is this to you?
    Andrew supported this idea  · 

  15. Add Reboot / Resync / Restart All or Multiple Phones at the same time

    21 votes
    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Andrew supported this idea  · 

  16. Integration with Apple Watch

    89 votes
    Under Review  ·  33 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
    Andrew supported this idea  · 

  17. RingCentral App for Apple Watch

    42 votes
    Under Review  ·  7 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
    Andrew supported this idea  · 

  18. Distinction between internal and external calls by ringtone

    37 votes
    Under Review  ·  3 comments  ·  Phone & Messaging » Other  ·  Admin →
    How important is this to you?
    Andrew supported this idea  · 

  19. Customize ring tone for different call queue calls

    5 votes
    New  ·  2 comments  ·  RingSense & AI » Other  ·  Admin →
    How important is this to you?
    Andrew supported this idea  ·