Settings and activity

24 results found

1. When cold transferring the call to Call Queue, show caller ID of original caller, not person who forwarded the call

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   New  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Andrew supported this idea  ·  Aug 20, 2025

2. Edit profile picture on admin portal

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   New  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Andrew supported this idea  ·  Aug 20, 2025

3. Zero dialing per user ext

   5 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Andrew supported this idea  ·  Jul 10, 2025

4. Customize Screen for Yealink Phones

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   New  ·  0 comments  ·  Phone & Messaging » Hardware  ·  Edit…  ·  Delete…  ·  Admin →
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   Andrew shared this idea  ·  Jun 13, 2025

5. Customize softkeys on yealink phones

   24 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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   Andrew supported this idea  ·  May 28, 2025

6. Multiple Voicemail Greetings

   200 votes

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   Future Consideration  ·  56 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Andrew commented  ·  May 27, 2025  ·  Edit…  ·  Delete…

   Throwing in a +1 to this idea. I'd say this is the one consistent issue that's been noticeable since we converted last December.

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   Andrew supported this idea  ·  Jan 30, 2025

7. Allow for temporary custom voicemail recordings

   9 votes

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   2 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Andrew supported this idea  ·  Apr 24, 2025

8. Retain caller ID when transferring external calls on Yealink and Mitel Phones

   4 votes

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   New  ·  0 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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   Andrew shared this idea  ·  Apr 22, 2025

9. Show Original Callers Number in Caller ID When Transferring Calls on Mitel Phones

   18 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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   Andrew supported this idea  ·  Apr 22, 2025

10. Show Original Callers Number in Caller ID when Transferring calls to External numbers

    64 votes

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    Under Review  ·  13 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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    Andrew supported this idea  ·  Apr 22, 2025

11. Caller ID when transferring a call.

    2 votes

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    New  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Andrew commented  ·  Apr 17, 2025  ·  Edit…  ·  Delete…

    While similar ideas are shown as Implemented, this is NOT implemented yet for Yealink phones.

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    Andrew supported this idea  ·  Apr 17, 2025

12. Retain Caller ID information regardless of blind/warm transfer type

    213 votes

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    21 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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    Needs More Information  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    Hello everyone, this has been implemented in 22.3.1. This version of the app was rolled out to all accounts over 8/25-8/31. No additional action is required to initiate the feature on the app, please confirm you are on at least 22.3.1.

    
    

    This feature allows for caller ID to transfer in these scenarios.

    
    

    Warm/Consultative Transfer:

    - Incoming call from PSTN/RC # to RingCentral and transferred to RC number

    
    

    Blind Transfer:

    - Incoming call from PSTN/RC # to RingCentral and transferred to RC number

    - Incoming call from PSTN/RC # to RingCentral and transferred to RC voicemail

    
    

    The feature requires the following endpoints to work successfully. This applies to both the user invoking the transfer as well as the user who is the destination of the transfer.

    
    

    Desk phones: Any Poly, Avaya or Unify models.

    RingCentral App: Version 21.4.30 or later

    RingCentral Mobile App: Version 22.1.10 or later

    RingCentral Phone App: Version 22.2 or later

    
    

    This feature does not work with Cisco or Yealink phones. This feature has not been formally tested on Mitel phones, it may or may not work.

    Hello everyone, this has been implemented in 22.3.1. This version of the app was rolled out to all accounts over 8/25-8/31. No additional action is required to initiate the feature on the app, please confirm you are on at least 22.3.1.

    
    

    This feature allows for caller ID to transfer in these scenarios.

    
    

    Warm/Consultative Transfer:

    - Incoming call from PSTN/RC # to RingCentral and transferred to RC number

    
    

    Blind Transfer:

    - Incoming call from PSTN/RC # to RingCentral and transferred to RC number

    - Incoming call from PSTN/RC # to RingCentral and transferred to RC voicemail

    
    

    The feature requires the following endpoints to work successfully. This applies to both the user invoking the transfer as well as the user who is the destination of the transfer.

    
    

    Desk phones: Any Poly, Avaya or Unify models.

    RingCentral App: Version 21.4.30 or later

    RingCentral Mobile App: Version 22.1.10 or later

    RingCentral Phone App: Version… more

    Andrew supported this idea  ·  Apr 17, 2025

13. caller id of the caller for transferred calls

    57 votes

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    Implemented  ·  4 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Andrew supported this idea  ·  Apr 17, 2025

14. Differentiating Ring Tone for Incoming Calls

    113 votes

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    Planned  ·  22 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Andrew supported this idea  ·  Jan 31, 2025

15. Call Queue - Ability to turn off missed call tagging

    94 votes

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    Planned  ·  10 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Andrew supported this idea  ·  Jan 31, 2025

16. Account-Wide Holiday Settings and/or Holiday Templates

    240 votes

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    27 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    Learn how to set up and apply a holiday call handling template as an admin here: https://support.ringcentral.com/article-v2/Setting-custom-holiday-rules-for-user-extensions.html?brand=RingCentral&product=RingEX&language=en_US

    Andrew supported this idea  ·  Jan 31, 2025

17. Allow RC users to make internal phone calls after business hours

    42 votes

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    Future Consideration  ·  3 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Andrew supported this idea  ·  Jan 31, 2025

18. Add Restart All Phones Option to ACO Management Console

    6 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Andrew supported this idea  ·  Jan 28, 2025

19. Restart multiple phones at once

    9 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Andrew supported this idea  ·  Jan 28, 2025

20. Add Reboot / Resync / Restart All or Multiple Phones at the same time

    24 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Andrew supported this idea  ·  Jan 24, 2025