Increase or remove SMS storage limit of 5000 per folder
Increase or remove SMS storage limit of 5000 per folder

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Chloe commented
This is a serious concern, that Ring Central has failed to communicate with us on your system limitations. It is critically important that we are able to obtain our patients text history. There needs to be a better solution to resolve this issue, rather than submitting a vote. You will lose clients for sure!
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Jimbo commented
Here is the same idea posted elsewhere: https://ideas.ringcentral.com/forums/958493-phone-messaging/suggestions/48019190-increase-or-remove-sms-storage-limit-of-5000-per-f
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Jimbo commented
This limit is actively damaging our ability to do business.
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Ty commented
Extremely concerning that this limitation wasn't communicated. We need to see history > 180 days AND a 5000 limit is crippling when you manage hundreds of clients primarily through text messaging. Please address this as quickly as possible!!!
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Jimbo commented
This is a little bit insane to me- we were never told about a limit and one of our sales people is now losing text history with customers because of this. RingCentral - you need to provide a solution for this, this actively damages our ability to do business.
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Nathan commented
Yes, we definitely need this feature! We are only able to access about 9 months of customer interactions ... some of our jobs can span that long, and we need to have accurate records of communication.
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Main commented
Very important. We need to easily see conversations (not through archiver) we've had with customers and with the 5000 limit, we are only able to go back about 8 months. We also wish this was disclosed at the time onboarding, as this was a feature our previous system had.
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Ronald commented
AGREED, AND HIGHLY NEEDED, THIS IS A FEATURE THAT HAS REALLY HAD US LOOKING INTO OTHER VOIP COMPANIES TO USE, AND AS WE SEE THERES A FEW THAT HAVE THIS, JUST REALLY DONT FEEL LIKE LEARNING ANOTHER SOFTWARE ALL OVER AGAIN SO TRYING TO HOLD OUT AND WAIT FOR THIS MUST NEEDED UPGRADE
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Anthony commented
This is definitely a needed feature.
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LUIS commented
Increase the 5000 text limit for SMS messages to a greater amount. Also increase the history length to greater than 180 days. 1 year or better.
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Gavriel commented
Yes, we the do vote to increase the storage limit or would prefer to remove storage limits of 5000 per folder. Liza Harripersad/ Legal Assistant of Ribacoff Law Firm.
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Leslie’s commented
Our SMS threads are disappearing. RC advised it was due to our SMS reaching the 5000 limit. Storing our SMS threads is crucial to our business. I wish this was disclosed at the time of onboarding. Can the storage limit be removed? Case # 23251509