Settings and activity
55 results found
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17 votes
Mickey
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7 votesMickey
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5 votesMickey
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4 votesMickey
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7 votesNew · 0 comments · AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Receptionist (AIR) · Admin →Mickey
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6 votes
An error occurred while saving the comment Mickey
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6 votesMickey
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6 votesMickey
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An error occurred while saving the comment Mickey
commented
When you call the main number to our company during after hours, it gets routed to an after hours IVR menu (ext 88890) that we set up. For the IVR menu, you can press option 1 to go to a specific extension (ext 1278) or option 2 to go to a ring group (ext 1020).
We want to make it if someone presses 1 but it does not get answered, to automatically roll over to option 2. We want the opposite to happen as well. We only want this to happen during after hours when this IVR is active and not during regular business hours.
Is this possible? Thanks! -
7 votesMickey
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8 votesMickey
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7 votesNew · 1 comment · AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Virtual Assistant (AVA) · Admin →Mickey
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commented
The customer has expressed satisfaction with RingSense, highlighting its tracking and setup features. However, he noted a limitation in admin capabilities, specifically the inability to set up and manage AI coaching feedback notifications for the team.
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4 votes
An error occurred while saving the comment Mickey
commented
Subject: Provisioning desk phones with extension instead of DID on display Line
Description:
We are using YeaLink SIP-T33g phones and I don't want to display a users DID on the top line of the phone, but rather a person's internal extension. I know you can go into each phones settings manually but this is a pain to set up. Can you set up a custom configuration so i don't have to go into each phone manually and also risk it getting written over when it goes to provision again? Or is there a way to do this through the admin interface? Thank you.Mickey
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5 votes
An error occurred while saving the comment Mickey
commented
We recently discovered that standard users within our RingCentral environment are able to see the “Admin Portal” option in the top-right menu of their user interface when logged in.
Although these users do not have administrative privileges and cannot make administrative changes, the option is still visible on their screen. For clarity and to prevent confusion among end users, we would like to know if there is a way to remove or hide the Admin Portal option from appearing for standard users when they log in.
Ideally, we would like the Admin Portal link to only be visible to users who have administrative roles assigned within RingCentral.
Could you please confirm:
If this behavior is expected for standard users
Whether there is a configuration or role-based setting that allows us to hide the Admin Portal option from non-admin users
Thank you for your assistance.Mickey
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8 votesNew · 0 comments · AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Receptionist (AIR) · Admin →Mickey
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1 voteMickey
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15 votesNew · 3 comments · AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Virtual Assistant (AVA) · Admin →
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We need the ability to disable all user from being able to turn off the Notes options on their RC App? We are integrating RC with Zapier and want all call notes data.
Mickey
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10 votesNew · 0 comments · AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Receptionist (AIR) · Admin →Mickey
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8 votesMickey
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13 votesMickey
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265 votes
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commented
Subject: Setting up voicemail drop
Details:
I do not have the option on my RC application to setup a voicemail drop.Mickey
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When creating a second webinar, a user is unable to invite any cohosts or panelist receiving an error message that she is able to invite 0 more.
We have checked and she has not invited anybody and recreated the webinar just in case.