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← RingCentral Ideas

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55 results found

  1. dial by name directory with same first name

    7 votes

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    New  ·  1 comment  ·  Phone & Messaging » General Phone  ·  Admin →
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    Mickey supported this idea  · 

  2. Add Number for User Based in Philippines

    4 votes

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    New  ·  0 comments  ·  Phone & Messaging » International  ·  Admin →
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    Mickey shared this idea  · 

  3. Performance Report for 1 -Year

    3 votes

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    New  ·  1 comment  ·  Analytics & Reporting » Live Reports  ·  Admin →
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    Mickey supported this idea  · 
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    Mickey commented  · 

    Report generated that shows over the last year how the extension calls were handled

  4. call queue simultaneous "Route calls to members"

    4 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Mickey supported this idea  · 

  5. connect the intercom Grandstream to RingCentral

    8 votes

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    New  ·  1 comment  ·  Phone & Messaging » General Phone  ·  Admin →
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    Mickey commented  · 

    I'm using Grandstream GXP2140 IP phones etc and have found it impossible to perform "Direct IP dialing" between phone and ATA, if and only if a RingCentral account is registered to the sending phone. However, another provider (VOIP.MS) imposes no such restriction. Direct IP is my "intercom" methodology and we need that. Google AI tells me RingCentral's system is proprietary and disallows Direct IP dialing.

    Mickey supported this idea  · 

  6. Capability of the User to use Multiple Site Caller ID

    37 votes

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    Under Review  ·  5 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Mickey commented  · 

    Subject: Outbound Caller ID
    Description: I'm trying to get the outbound caller id for the site to match the phone number for the Metro Customer Support location.

    Mickey supported this idea  · 

  7. Improvement for Pausing and Stopping Automatic Call Recordings

    53 votes

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    Under Review  ·  13 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Mickey commented  · 

    Subject: Pausing call recording in RC to RC calls
    Description: We've noticed that we cannot pause the recording (during the transmission of CC numbers for example) if the call is being placed between two RingCentral customers. Is this accurate and if so, is there a plan for resolving this?
    Thank you

    Mickey supported this idea  · 

  8. Business SMS Booster (Shared SMS Inbox) Functionality on RingCentral Mobile App

    24 votes

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    New  ·  4 comments  ·  Phone & Messaging » Application  ·  Admin →
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  9. Request to Limit AI From Using Last Names

    5 votes

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    New  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Mickey supported this idea  · 

  10. Include All Phones on the Licenses and Inventory Report

    10 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  11. When someone tries to access the account from a new device, the account holder should receive a notification. Access should only be granted

    8 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Mickey shared this idea  · 

  12. Hold time visibility for other agents

    6 votes

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    New  ·  0 comments  ·  Phone & Messaging » Accessibility  ·  Admin →
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    Mickey supported this idea  · 

  13. Analytics reporting for "Press 1" Callback selections in Call Queues.

    6 votes

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    New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Mickey supported this idea  · 

  14. Sync Contacts from RingCentral app to Yealink desk phone

    12 votes

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    New  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Mickey commented  · 

    Contacts Unavailable
    Description:
    Hello, We have re-setted the phones and updated the configuration and the contacts directory doesn't display on the desk phone. It only shows on the applications.

  15. BLOCK CONTACT

    12 votes

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    New  ·  0 comments  ·  Phone & Messaging » Team Messaging  ·  Admin →
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  16. RingCentral App: Can features be customized?

    13 votes

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    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Mickey shared this idea  · 

  17. Forward calls from user extension to company main number

    20 votes

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    6 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Mickey commented  · 

    We have a an ex-employee with our company who we would like to setup External Calls to DL/DID for. We would like to forward the calls they are getting to the main company phone number

    Mickey supported this idea  · 

  18. Hide RingCentral App Features

    8 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Mickey commented  · 

    Subject: Can features be customized?
    Description: Is there a way to change what features are displayed in the RingCentral app? We would like for some of our users to only see a dialpad and directory.

  19. Analytics Abandoned calls

    8 votes

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    New  ·  1 comment  ·  Analytics & Reporting » Live Reports  ·  Admin →
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    Mickey supported this idea  · 

  20. Disable Automatic Resolved Tagging & Retain Message History

    9 votes

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    New  ·  3 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Mickey supported this idea  · 
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