Settings and activity

19 results found

1. When agents are available but none respond, or when all agents are busy or unavailable, route the customer to the SMS automated response.

   4 votes

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Not at all You must login first! Important You must login first! Critical You must login first!

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   Gwen supported this idea  ·  Oct 19, 2026

2. ability to choose device in call queue member to ring

   8 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Gwen supported this idea  ·  Oct 15, 2026

3. Hourly data in performance report

   14 votes

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   Needs More Information  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Gwen supported this idea  ·  Oct 14, 2026

4. call record

   5 votes

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   New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Gwen shared this idea  ·  Oct 13, 2026

5. Trigger Lead Capture Questionnaire Based on Intent (e.g., “Sales”) in AI Receptionist

   10 votes

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   New  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Gwen supported this idea  ·  Oct 13, 2026

6. reports for conferenced calls

   9 votes

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   New  ·  0 comments  ·  Analytics & Reporting » Accessibility  ·  Delete…  ·  Admin →
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   Gwen shared this idea  ·  Oct 12, 2026

7. AI Transcription for calls with desk phones on all REX plans

   6 votes

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   New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Gwen supported this idea  ·  Oct 9, 2026

8. Customization of the error message of failed SMS

   5 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Gwen supported this idea  ·  Sep 16, 2026

9. Enable Call Forwarding to Distinguish Between Voice and Fax Calls

   19 votes

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   New  ·  5 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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   Gwen supported this idea  ·  Sep 11, 2026

10. Removal of site code from the main site

    7 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Gwen supported this idea  ·  Sep 11, 2026

11. Change SMS Content Sent by AI Receptionist

    5 votes

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AIR (AI Receptionist)  ·  Delete…  ·  Admin →
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    Gwen supported this idea  ·  Sep 10, 2026

12. Request: Set up In-App Call Scripts in RingCentral

    6 votes

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » Other  ·  Delete…  ·  Admin →
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    Gwen supported this idea  ·  Sep 10, 2026

13. Increase Personal Contacts Limit Beyond 10,000

    10 votes

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    New  ·  0 comments  ·  Phone & Messaging » Contacts  ·  Delete…  ·  Admin →
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    Gwen supported this idea  ·  Sep 4, 2026

14. Option to change the site to an assigned multi-user device

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    19 votes

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    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Gwen supported this idea  ·  Sep 4, 2026

15. Substitute Caller ID for SMS

    18 votes

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    New  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Gwen supported this idea  ·  Aug 27, 2026

16. omassist

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    6 votes

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AIR (AI Receptionist)  ·  Delete…  ·  Admin →
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    Gwen supported this idea  ·  Aug 6, 2026

17. Service level in live reports

    5 votes

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    New  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Gwen supported this idea  ·  Aug 4, 2026

18. Audible tone on connect

    11 votes

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    New  ·  2 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Gwen supported this idea  ·  Jun 17, 2026

19. adaptive approach on ai notes/transcripts

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    9 votes

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    New  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Gwen supported this idea  ·  Apr 21, 2026