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Phone & Messaging

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288 results found

  1. There should be an option under Email-to-Fax where-in you can add just the email domain (Ex. @linksattuscaloosa.apartments) on the Email addresses permitted to send faxes so that everyone with email addresses on the same domain can send faxes using the extension's assigned fax number/numbers.

    2 votes
    New  ·  1 comment  ·  Fax  ·  Admin →
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  2. Instead of displaying company number, we would like to customize it.

    5 votes
    New  ·  0 comments  ·  Fax  ·  Admin →
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  3. 1 vote
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  4. Request to used other extension Primary number for Outgoing Fax, to have the access to switch the outbound faxing not limited from main number, company fax number, customer want to used other primary number from other extension within the company.

    2 votes
    New  ·  0 comments  ·  Fax  ·  Admin →
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  5. Customer can fax a PDF Fillable Form.

    2 votes
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  6. Customer would like for our system to specify the error when not being able to send a fax.

    3 votes
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  7. When someone sent a fax without time and date, you should have the ability to edit it and add time and date accordingly.

    4 votes
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  8. Summary:
    Request to improve the success rate of fax transmissions over VoIP, addressing common issues such as packet loss, jitter, and incompatibility with older fax machines. This feature enhancement aims to increase the reliability of VoIP faxing, especially for customers who depend on faxing for business-critical functions.

    Proposed Solution:

    Automatic Error Detection and Correction:
    Implement built-in error correction within the VoIP fax system to compensate for packet loss or jitter, reducing reliance on manual user adjustments.

    Dynamic Speed Adjustment:
    Automatically detect the quality of the fax connection and adjust the BAUD rate dynamically for better reliability in real-time, without requiring…

    2 votes
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  9. 2 votes
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  10. Customer looking for a feature for deleted fax - to show the actual date when the fax were deleted in the folder for Deleted Items

    3 votes
    New  ·  1 comment  ·  Fax  ·  Admin →
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  11. When sending out faxes, the caller ID shows as (631) 676-1623. It should show the Toll-free number as the caller ID as this confuses the recipient of the fax.

    1 vote
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  12. Removal of the Fax Icon in the RingCentral App for accounts that doesn't use Faxing.

    12 votes
    New  ·  1 comment  ·  Fax  ·  Admin →
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  13. Viewing all full, complete details of the fax logs not only the name only or number only but it has to show the NAME AND NUMBER, the attachment other than the time and date stamps

    2 votes
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  14. Message only extension capability to have Email-to-Fax and
    Fax transmission Result notification

    Current behavior: Message only extension does not have email-to-fax since it is designed for inbound, therefore fax transmission result is not also available.

    Desired behavior:
    1. To be able allow message only extension to add email to send email-to-fax
    2. To be able to include feature of Fax transmission result notification in message only extension.

    Reason of request:
    - cx needs faxes consolidated into message only extension (instead of adding a user extension)
    - cx wanted to send fax (outbound) using message only extension
    - cx wanted to…

    4 votes
    New  ·  0 comments  ·  Fax  ·  Admin →
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  15. Our faxes come to the OSCAR EMR inbox but also stay in the Ringcentral app and my staff have to clear them manually is there a setting so when they get uploaded to our OSCAR EMR those get deleted (except that did not go through)from the ringcentral app (that was the case with SrFax)

    3 votes
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  16. A bulk template that we can apply for removing the last name.

    1 vote
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  17. It would be very beneficial for our company to be able to organize the incoming faxes into folders or tagging them with labels, so that we can easily come back and find faxes.

    4 votes
    New  ·  1 comment  ·  Fax  ·  Admin →
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  18. It would be nice if we are able to add a customized note to flag a fax. So it can be reviewed later on.

    1 vote
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  19. There are faxes sent by legitimate senders with numbers being flagged on their account as robocalls. Blocks are due to the "Block robocalls on toll-free numbers" being enabled on the account. It will be very helpful to have a capability for these legitimates faxes incorrectly flagged to recovered.

    1 vote
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  20. Customer is requesting to receive service status notification whenever there are outage on the service. Customer has a RingCentral Fax3000 account.

    2 votes
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