2703 results found
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Edit "guest" profiles in RC app
I'm trying to edit a "guest" profile in app.ringcentral.com. When logged in, I click on the contacts tab and select a guest contact. Their info comes up - but no option to edit the info. I would like to add a phone number to their guest profile.
2 votes -
Filter phone items
Unread, Urgent and other default and custom flags would be helpful as filters in the history list. Buttons in the left panel within each section (like All voicemail exists now) and selectable in the Filter search box.
2 votes -
Display full name of contact on inbound calls
When a client within our contacts calls in on the application only the initals are shown and not the full name so we really have no idea who it is until we pick up the call which is no use to us and I can imagine to anyone with more than 5 people in their contacts.
2 votes -
Automatically remove details from photo like GPS coordinates
This is already a feature in most chat apps. Remove all details from photo uploaded to provide security.
1 vote -
To add a feature that only sends out text messages with no option to call or reply to sender.
I would like a feature added, if it's not already in place, where I am able to send out text messages to my employees but the employees will not be able to respond to the text message or call the sender's phone number.
3 votes -
android app for report & performance
are you going to develop RingCentral android app for reporting & performance. if you would it will become big support for us to display on smart TV
1 vote -
Using MPOW headset model BH359A and Apple Airpods Model EMC313185 to work with RC phone app
Using MPOW headset model BH359A and Apple Airpods Model EMC313185 to work with RC phone app
1 vote -
Admins : Approve or Deny message being sent to mass notify teams on Glip
We can create rules regarding Distribution Lists for Exchange that requires approval before mass emails are sent, I would like to have this same feature applied to Glip as our company has a team account that includes all users.
2 votes -
Sales/Lead Dialer
It would be nice to be able to upload a list of leads/contacts (from csv or other format) to be dialed in succession without the need to key in each individual phone number at the beginning of each call.
1 vote -
Add resend button to fax process
After a fax is successfully sent, add a button/function to resend. This is a common feature for other programs.
2 votes -
Fix Custom Rule Issue for Call Queue Members
Apparently, on September 1, 2020, RingCentral removed the ability to apply custom rules for users in queues.https://support.ringcentral.com/s/article/11205-Call-Queue-Overflow-Call-Handling-Behavior?language=en_USScenario:User is assigned to an intake call queue. User needs 30 minute scheduled downtime at the same time every day to not take calls. We create a custom rule to send any calls to that user from 10am - 10:30am to the Queue for the next available agent to pick up. Issue:Because of the new update, the user can no longer receive calls from the queue at any time using the Desktop App.Resolution: We have troubleshot this with Support for upwards of 7…
3 votes -
Ring Central client for XBox One
Provide a ring central client for the XBox one platform to allow joining on a big screen without the need for a pc to connect to the TV
1 vote -
Call queue to VM flexibility
I have a team that shares a workload. All calls coming through one number are handled by a team of people. Currently, calls come through a call queue set on rotating.The problem I am seeking a solution for:Calls can only go to one voicemail so if the call is not answered all work is dumped on one team member.What I have already thought to try:1) Assigning which extension receives the voicemail if a call is unanswered by times of day- this is not possible.2) Having calls assigned to by rotating that will go to the team member who received the…
1 vote -
Polycom Phones - Message Light on LE+HotDesk
When a user logs into a Polycom LE+Hotdesk phone and has unread voicemail, the message light does not come on. It only comes on if a message is received while they are logged in. Users do not know from the Polycom phone if they have unread messages left while they weren't logged in.
2 votes -
Language Translator
A built in language translater feature would be awesome.
7 votes -
Change the Ring Central App messaging Font to a Serif Font
Those who need to tell if a l is a l or an I
2 votes -
Bring back gallery view for Files in RC Desktop App
The old version of RC Desktop/Glip used to show thumbnail gallery view when you viewed files. This make it extremely easy to find what you were looking for. With the latest version, you can only view as a list of filenmaes. Not useful if you're searching for an image.
1 vote -
Allow receipt of RingCentral call while on Android call without ending Android call.
Now I need a separate phone for Ring Central, I do not want two phones. I came here from Vonage after trying 8X8 unsuccessfully.
1 vote -
RingCentral desktop app (Mac) - Don't use system sound output for voicemail playback
In the RC App for Mac, the app uses the in-app Audio Sources settings for everything (audio calls, video meetings, etc) except for voicemail playback. Voicemail playback defaults to the Mac system sound output settings and cannot be changed. This design is problematic as it requires the user to either:Set the system sound output to match the Speaker Source setting in the RC App (e.g., a phone headset) so that all audio (RC and system) play through this single output; or Have calls handled via the RC Speaker Source (e.g., a phone headset) and voicemails played back via different source…
1 vote -
Import ics Calendar to RingCentral App
It would be great to be able to import a Calendar from an account that isn't Google or Microsoft. Importing an *.ics calendar file would allow us to better utilize the calendar presence feature. Similarly, it would be great to be able to schedule meetings to this calendar as well so that it better integrates with our internal GroupWise environment.
2 votes
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