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2865 results found

  1. Quick toggle for deskphone pairing

    Implement a quick toggle to enable and disable Deskphone pairing from the Phone Keypad section in the RC app.

    4 votes
    New  ·  1 comment  ·  Application  ·  Admin →
    How important is this to you?

  2. Implement a feature that gives paid RingCentral accounts priority access to the newest app builds and updates.

    Benefits:

    1. Enhances value for paying customers by providing immediate access to new features and fixes.
    2. Allows early feedback on new functionalities.
    3. Improves user experience with up-to-date software.

    Implementation:

    1. Automate update rollout for paid accounts.
    2. Notify users of their priority status and upcoming updates.
    3. Collect feedback on new releases.
    4. Promote this feature through customer communication channels.
    15 votes
    New  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  3. Remove Guest User in RC app/Admin Portal

    Have the option to remove guest users from the RC app instead of blocking them.

    29 votes
    Under Review  ·  5 comments  ·  Application  ·  Admin →
    How important is this to you?

  4. Seen Messages in RC app

    Also it would be great to have a feature where it states "read" on messages - To see if the person I sent the message to has already seen my message

    22 votes
    7 comments  ·  Application  ·  Admin →
    How important is this to you?

  5. configurable change time of presence status to inactivity

    current situation:
    The presence status automatically changes from "green" to "grey(offline)" after 15 minutes of inactivity, although the user is working on the PC (app in the background)

    Request:
    The change of the presence status in case of inactivity must be freely configurable (after time or no change) include the option to deactivate.

    54 votes
    Under Review  ·  12 comments  ·  Application  ·  Admin →
    How important is this to you?

  6. Show caller ID when Transferring Calls

    The ability to show the name of the caller who initially made the call. Customer is having issues with the CallerID not updating when they are being transferred. She had called a user and the user transferred her to another user, but the CallerID still shows the original user who she had called and transfe

    2 votes
    New  ·  1 comment  ·  Application  ·  Admin →
    How important is this to you?

  7. Prevent Agent Disconnection During Caller Hang-Up in SPOG Transfers

    Requesting a change to the current SPOG transfer behavior: When a caller hangs up during a transfer, the transferring and receiving agents should remain connected instead of being disconnected. This would allow agents to complete internal coordination or follow-up actions even if the caller drops unexpectedly.

    This change would help improve agent communication and reduce disruption during call handoffs.

    2 votes
    New  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  8. Add 'License' column to in User List download from Service Web

    Currently, when in Service Web (service.ringcentral.com), you can see the License column clearly indicating the license per user; however, when you download the user list, the file conspicuously is missing this very column.

    10 votes
    New  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  9. Allow adding more than 3 accounts to RingCentral app

    The current limit for adding multiple accounts to the RingCentral desktop app is 3. This limit should be increased to allow more than 3 accounts.

    This will be useful for partners that are working projects for multiple RingCentral customers.

    2 votes
    New  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  10. add HUD feature to apple iphone app.

    currently HUD is unavailable on the iphone app, only androids. Nextiva and other cloud based systems have this feature available for iphone users.

    114 votes
    Under Review  ·  24 comments  ·  Application  ·  Admin →
    How important is this to you?

  11. Add integration for the RingSense for RingCX icon within the RingCentral app interface

    Request to integrate the RingSense for RingCX icon into the RingCentral app interface to improve accessibility and visibility for users. Currently the icon only shows in the RingCentral app if the account has RingSense for Sales. The icon should be positioned consistently with other app features and allow users to easily launch or access RingSense for RingCX functionality directly from the main app UI. Acceptance Criteria: RingSense for RingCX icon is visible within the RingCentral app UI. Icon links to or opens RingSense for RingCX features. Placement is consistent with existing design standards. Available for users with appropriate permissions.

    2 votes
    New  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  12. Recover call recordings for past 90 days

    I was unaware of Ringcentral's data retention policy and lost access to my prior call recordings. It would be very helpful to be able to recover these call recordings past the 90 day retention window.

    79 votes
    Under Review  ·  6 comments  ·  Application  ·  Admin →
    How important is this to you?

  13. Continue using the the RC desktop phone app

    Since we only use RingCentral for phone calls, it would be beneficial if we could continue using the old phone app.

    2 votes
    New  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  14. Automatically save customer information and Add as contact

    We would like to automatically save customer information and add it as a contact

    2 votes
    New  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  15. Limit field sync from M365 source in Contact

    Can you let me know where I can setup to limit what field is synced / read from M365 source?
    We have contacts in the RC App showing fax number and we don't want them to show.

    2 votes
    New  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  16. Include LEVN Wireless Headsets as a recommended headset option.

    Include LEVN Wireless Headsets as a recommended headset option.

    3 votes
    New  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  17. AI notes for Conference calls

    When users click the conference icon on the iphone app, and then click the the Start Conference button at the bottom, the AI Notes button right above the hang up key is totally grayed out and cannot be turned on

    3 votes
    New  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  18. Request to Enable Masking of Mobile Numbers of external users/callers in RingCentral App

    We would like to request the implementation of a feature in the RingCentral app to mask callers' mobile numbers during Incoming outgoing calls.

    Mask the customer number not our ringcentral number

    2 votes
    New  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  19. request to mute participants on conference call

    request to mute participants on conference call so management can join the conference and can talk without other participants hearing the conversation

    2 votes
    New  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  20. Prevent newly added users in a group in RingCentral App to see previous conversations.

    To have the ability to prevent newly added users in a group in RingCentral App Messaging to see the previous messages.

    2 votes
    New  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?
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