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2865 results found

  1. Update User Template via API

    Like the "Get User Template" API (get https://platform.ringcentral.com/restapi/v1.0/account/accountId/templates/templateId)
    I need a "Update User Template" API for e.g. update a callhandling user template, to put hundred or more "callers" to the condition to provide this template for hunderd and mor users.

    4 votes
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  2. Prevent Agent Disconnection During Caller Hang-Up in SPOG Transfers

    Requesting a change to the current SPOG transfer behavior: When a caller hangs up during a transfer, the transferring and receiving agents should remain connected instead of being disconnected. This would allow agents to complete internal coordination or follow-up actions even if the caller drops unexpectedly.

    This change would help improve agent communication and reduce disruption during call handoffs.

    2 votes
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  3. Allow adding more than 3 accounts to RingCentral app

    The current limit for adding multiple accounts to the RingCentral desktop app is 3. This limit should be increased to allow more than 3 accounts.

    This will be useful for partners that are working projects for multiple RingCentral customers.

    2 votes
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  4. Add Option to Filter All Posts by a Specific User Within a Team Conversation

    Currently, filtering messages by a specific user in a Team conversation requires entering a keyword and only returns posts that match the search term. We would like the ability to filter and view all messages posted by a specific team member within a conversation, regardless of content. This would greatly improve visibility and tracking in collaborative threads.

    1 vote
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  5. Message notifications sound for all new massages at all times

    While I am reading someone's message your system does not make a sound notification that someone else has sent me a message for a new message. In this case, I never get notified by a sound to alert me that I have a new message. This should be a basic standard to make a sound whenever a new message is sent as a notification.

    1 vote
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  6. Disable user access to "Leave Team" in the RingCentral App.

    The customer has requested the ability to restrict users from leaving teams within the RingCentral app. They would like to disable this option to maintain team structure and communication consistency.

    1 vote
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  7. Add integration for the RingSense for RingCX icon within the RingCentral app interface

    Request to integrate the RingSense for RingCX icon into the RingCentral app interface to improve accessibility and visibility for users. Currently the icon only shows in the RingCentral app if the account has RingSense for Sales. The icon should be positioned consistently with other app features and allow users to easily launch or access RingSense for RingCX functionality directly from the main app UI. Acceptance Criteria: RingSense for RingCX icon is visible within the RingCentral app UI. Icon links to or opens RingSense for RingCX features. Placement is consistent with existing design standards. Available for users with appropriate permissions.

    2 votes
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  8. Hud Stay on Screen

    I want hud to stay on my screen even after i hung up the call. Currently it goes to dial pad after I hung up the call from hud.

    1 vote
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  9. Images category within folders under Message on mobile app

    In the desktop version under "Messages" each folder has a quick sort of: Pinned, Files, Images, Tasks, Links, Notes, Events, Code Snippets, and Apps. On the mobile version only Files, Pinned, Tasks, Events, Notes, Links are available. I need Images to be available on mobile as well as desktop.

    1 vote
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  10. Images category within folders under Message on mobile app

    In the desktop version under "Messages" each folder has a quick sort of: Pinned, Files, Images, Tasks, Links, Notes, Events, Code Snippets, and Apps. On the mobile version only Files, Pinned, Tasks, Events, Notes, Links are available. I need Images to be available on mobile as well as desktop.

    1 vote
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  11. Ability to switch between multiple RingCentral accounts within the application

    Ability to switch between multiple RingCentral accounts within the application
    Currently, the customer has four RingCentral accounts but is only allowed to switch between three at a time.

    1 vote
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  12. Hotdesk in Germany

    At the moment Hotdesk Devices in Germany with a German number are only supported, when you use the setup of limited extension devices as per this support article (https://support.ringcentral.com/article-v2/8863.html?brand=RC_US&product=RingEX&language=en_US)
    This has the disadvantage that you can always place a call from this device which is not expected or whished by the client to happen. Also it requires an additional limited extension license.

    Instead, the behaviour should be like when setting up UK devices, meaning:
    - Hotdesk works as you would expect
    - no calls possible when logged out
    - licence is for free

    At the moment this is…

    14 votes
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  13. On iPhone, when sign out the app,do not send me notifications if there's an incoming call.

    Annoying notification when on vacation.

    1 vote
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  14. Automatic (Silent) Monitoring

    We are looking for an option to automatically do (Silent) Monitoring in RingCentral app and deskphones

    1 vote
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  15. Continue using the the RC desktop phone app

    Since we only use RingCentral for phone calls, it would be beneficial if we could continue using the old phone app.

    2 votes
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  16. Automatically save customer information and Add as contact

    We would like to automatically save customer information and add it as a contact

    2 votes
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  17. Limit field sync from M365 source in Contact

    Can you let me know where I can setup to limit what field is synced / read from M365 source?
    We have contacts in the RC App showing fax number and we don't want them to show.

    2 votes
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  18. AI Notes/Transcription for CRM Loxo

    AI Notes/Transcription should also work for Google extensions and for CRMs like Loxo.

    1 vote
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  19. email client in RC app like Zoom

    Would it be possible to bring an external email client into the RC desktop application to check and send emails from the client without having to go to a different email client. The Zoom application doe s offer this feature.

    1 vote
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  20. Request to Enable Masking of Mobile Numbers of external users/callers in RingCentral App

    We would like to request the implementation of a feature in the RingCentral app to mask callers' mobile numbers during Incoming outgoing calls.

    Mask the customer number not our ringcentral number

    2 votes
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