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2930 results found

  1. IB calls to Mobile App need to show the calling number, not just the location they're calling from

    We've tested repeatedly and have been unable to make the calling number appear on the IB call screen on the mobile app. All inbound calls seem to only show the location that the number is calling from, and the user needs to review their call history or check the call details while on the call to see the calling number (ANI). Customer in this case would like the ANI to display with the caller ID so they know who's calling.

    2 votes
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  2. Avoid putting a full-screen ad with audio over an enterprise app for end users is

    Avoid putting a full-screen ad with audio over an enterprise app for end users is

    1 vote
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  3. Allow for all fuctionalities to work the same universally (Desktop App vs Web vs Physical Phone).

    I am currently using the RingCentral Desktop Application for training a remote worker. I can utilize the Whisper, Barge and Take Over keys but I cannot disable access once I am done. I was told it could only be done on a deskphone. If I can use a portion of the functionality through the app, why not allow for full access?

    1 vote
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  4. Custom Themes in RC App

    Add more themes to the whole thing, pink, hot pink, make it more girly

    3 votes
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  5. "Standard" level users being exposed to the "Admin Portal" tab when RingSense is enabled

    "Standard" level users being exposed to the "Admin Portal" tab when RingSense is enabled

    27 votes
    New  ·  3 comments  ·  Application  ·  Admin →
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  6. receive incoming calls from 2 seprate RingCentral account using 1 RingCentral Application

    We would like to have the ability to sign in to 2 different RingCentral accounts on the RC app and receive incoming calls from both accounts using only 1 RingCentral application.

    2 votes
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  7. Ability to view the messages of other user extension in the app

    Ability to view the messages of other user extension in the app

    1 vote
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  8. Incoming Calls Source Information

    It's better if there is a section in the Admin Portal and the RC app where RingCentral users will be able to identify the platform (Facebook, Google, WhatsApp) that callers are using to place their outbound call to our RingCentral number. To be able to see where they're calling from will help the business.

    2 votes
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  9. An option to change the timing of the default or custom prompt on the AI Notetaker

    Both the default and custom prompt options for the AI Notetaker interrupts the call once the conversation has begun. It would be nice to have the option to set the timing for when that prompt is said, so that clients are not caught off guard by the prompt interrupting the conversation. Thank you.

    1 vote
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  10. Exporting entire history of SMS /calls / voicemails for specific users

    Exporting entire history of SMS /calls / voicemails for specific users

    Hi,
    When searching, it looks like there is a limit to the amount of data that can be exported at a time. I wanted to confirm:
    We want to be able to choose a specific user, then export the entire history of all data (calls, voicemails, messages, SMS) that has been sent/received by the specific user.
    Can this be done all at once?

    2 votes
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  11. Remove Time Limit on OTP

    I would like the timer on the OTP to be turned off. When a new caller logs into a caller account, it sends an OTP to our email. The RingCentral OTP is only valid for a short period of time. I would like this to be turned off or at least extended so it can be input within a longer period of time.

    2 votes
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  12. Request to Disable "Press Decline to Send to Voicemail" Prompt in RingCentral App

    disable the prompt “To send a call to voicemail, press Decline” when making a phone call

    2 votes
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  13. Call Disposition Tagging & AI-Based Call Categorization

    Feature Title:

    Call Disposition Tagging & AI-Based Call Categorization

    Summary:

    Customer is requesting the ability to track and categorize calls more efficiently within their estimate queue. Specifically, they want a way to tag calls with predefined dispositions or use AI to automatically classify calls based on content.

    Requested Functionality:

    1. Manual Call Disposition Feature:
    • Allow agents to select a call disposition after each call.

    • Suggested disposition labels:

      • Bookable Lead
      • Not a Lead
      • Callback Later
      • Spam / Wrong Number
    1. AI-Powered Call Classification (Optional):
    • Use RingCentral AI to automatically analyze call recordings or transcripts.
    • AI should suggest or assign a disposition based on…
    3 votes
    New  ·  0 comments  ·  Application  ·  Admin →
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  14. Fixed Outbound Caller ID for the App

    Remove the ability of a non-super admin to change their Outbound Caller ID on the App.
    Allow super admins change this ability through the Admin Portal.

    2 votes
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  15. Setting a task, Writting a note, from a Voicemail or Fax

    It would be nice if one was able to write a note on a voicemail/Fax. A way to let people in the organization know what has been done thus far with the information left.

    At the same time it would be nice if you could set up a task/assign follow-up actions to a team member on a Voicemail or Fax. an action you take from the menu of options on the VM or Fax

    I also think it would be nice if you could Archive... call logs with the notes attached/voicemails/and faxes once the follow up has been completed. Deleting…

    1 vote
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  16. AI Assistant extensive notes

    We have just recently started testing the AI functionality with RingCentral and we noticed that even though the notes are very accurate, they are also very short and miss a few quantitative data points we think would be interesting to have collected.

    We are in the healthcare industry and some of those data points would include the Member ID, NPI, Date of Service, TIN, etc.

    Are those settings we can change in the application to have some more extensive notes taken? Or is this feedback we can share for future development maybe?

    2 votes
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  17. The customer would like calls initiated from the RingCentral Desktop App to be automatically routed to and dialed through the RingCentral Mo

    The customer would like calls initiated from the RingCentral Desktop App to be automatically routed to and dialed through the RingCentral Mobile App without needing to manually switch devices.

    Goal:
    Seamless call handling across devices. The user prefers to initiate calls from their desktop interface, but has the actual call go out through the mobile app.

    Use Case Example:
    A user clicks to dial a number in the desktop app while working on their computer, but wants the call to originate and be handled on their mobile device for mobility or better call quality.

    1 vote
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  18. message data export

    Ability to extract 1:1 messaging history between two specific users only, excluding all other messages and conversations not involving both selected participants.

    The Message Data Export tool currently allows the selection of an individual user’s messaging history. However, it exports all conversations that user has participated in, making it difficult to isolate and retrieve communication history between two specific individuals.

    6 votes
    New  ·  0 comments  ·  Application  ·  Admin →
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  19. RC Mobile app compatible with IOS Voice Isolation

    Voice Isolation on iPhones is a feature that enhances call clarity by minimizing background noise and prioritizing the speaker's voice.

    1 vote
    New  ·  1 comment  ·  Application  ·  Admin →
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  20. Remove Access on Create Messaging Team on RC app

    We would like to remove the access on selected users to be able to create a group messaging team on message tab on RC app

    3 votes
    New  ·  1 comment  ·  Application  ·  Admin →
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