1411 results found
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Dial 311 in New York City
It would be helpful if Ring Central users in NYC are able to dial 311 this is a city general information number. At the moment we are not able to connect to this number when we dial it.
11 votes -
Forward to a number on RingCentral account that is pending Port in.
when a number is in the process of porting, we are not able to forward to that number because the system sees it as a RingCentral number but it is not because it hasn't ported. We sometimes need to forward to a line which hasn't ported yet and can't. Please correct this. Thanks
5 votes -
Display full name on the outbound caller ID name
If there is an option for the outbound caller ID name to appear in full without character limitations.
2 votes -
Ability to accept calls from prison
From a law firm:
For the past month
they are unable to receive calls from jail
- The call would come in and when they press 1 to accept the call
- they would hear a prompt error message that says: RingCentral does not support incoming calls from Prison- as of the moment - No Resolution is available - even if we enable call screening we cannot customize the announcement or prompt our vendor does not support incoming calls from Prison
2 votes -
Ring external number when call comes into the queue
When Ring Central phone number rings, ring an external phone number and allow both calls to be active.
7 votes -
IVR menu Call routing
Kim wants to route the calls to her extension 102 then if she will not be able to answer route it to IVR If customer choose dial by name directory and selected her name it should route the call to her extension again then route to voicemail if she will not be able to answer the call.
1 vote -
Make caller ID available on all plans
The client has RingEx Essential plan, and got really frustrated that they cannot see the caller ID of their callers. Mentioned that it would be better to add the feature even on the lower plans.
1 vote -
Changing the default name from being the main super admin/main extension
When an organization uses their main number as the fax caller ID or fax number as the sender, it would be beneficial if we could change the name from the default main super admin user. We had a ticket come in from a customer that was confused as to why a user who no longer works there is showing as the "From" user on faxes.
3 votes -
Salesforce Plug in Dial tone when customer hangs up
SFDC Plug in doesn't warn the users, if their customers hang up the phone. In RC app users receive a dial tone/ring tone when the other party hangs up, can this be also added to SFDC plug in?
5 votes -
For the Live Reports page should also have a dark mode.
I already know dark mode is a setting for certain parts of RingCentral, but more of the pages should have the option to set things to dark mode (i.e. "Live Reports - RingCentral Analytics and Reporting")
1 vote -
Voicemail-to-text to capture multiple languages concurrently
It would be very helpful if voicemail-to-text could have the ability to capture multiple languages at the same time, regardless of which language is selected for User Language, in cases where incoming calls are split between multiple languages.
22 votes -
Recorded Video Data Retention
Increase the number of days of the recorded video retention for RingCentral Video Pro license users in paid accounts. From 7 days to 6 months.
2 votes -
Add another layer of security
The client wanted to add more security on her account. We got all the security settings set up on her account but she is not satisfied with it and wanted to get more option to secure the account.
1 vote -
Pop up window for New Messages
Customer would like to have a pop up window, if there is a message beiong received. This is to notify the user that they have a message and will notice the message right away as per the CEO wants this feature.
2 votes -
Allow a caller to press a key to stop waiting on hold and go right to the queue voicemail
When a caller enters a call queue, allow the caller to press a key to stop waiting on hold and go right to the queue voicemail.
3 votes -
Voicemail Escalation
In Shoretel 14.2 and Shoretel Connect there used to be a scenario when a voicemail was not answered in so much time, it would escalate to another user (either emailing or dialing the user and saying "there is an unanswered message" or something like that. There was a ton of flexibility (probably more than needed as setting it up was sort of tedious) and you could control all the times, etc. It was handy for afterhours solutions, or if a manager wanted to keep an eye on voicemails, etc. Shoretel used to allow (and I mention them as I believe…
6 votes -
A functionality to prevent the number from being recognized as a VOIP number.
This is causing other companies to reject their calls because other companies can see if they are using a VOIP number, which is easy to get.
1 vote -
Turn users to be allowed to complete signup with IP originating from within lebanon
Turn users to be allowed to complete signup with IP originating from within Brazil. For account sign up
1 vote -
Call Masking for credit card transactions need to be available for mvp plans.
I'm a business owner and I want the functionality call masking without stopping the recording for mvp plan for the purpose of credit card transactions. This is URGENT.
16 votes -
When receiving multiple calls on desk phone, have it ring/beep with audio
When having a second call comes through while I am on my desk phone with a client, the second incoming call does not make any alert sounds/beeps/rings. It only notifies on the desk phone that there is an incoming call. It would be nice to have the desk phone beep or ring while I am on the other line to notify that a second caller is calling.
4 votes
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