1411 results found
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Letters added on to call
I would love to see letters be able to be added to a call when someone is calling the business line. That way I am able to filter out much easier who is calling my personal number and who is calling the business line. For example if my business is called "XY" then when someone calls my business line, it will show up on my phone as "555-555-5555 XY"
3 votes -
Set a specific extension for Intercom
Ability to create an extension specifically for Intercom. If the user is using a 4-digit extension, instead of pressing intercom and dialing the 4-digit extension, they should be able to dial at least the last 2 digit of the user's extension for intercom or create an extension specifically for Intercom purposes.
6 votes -
User Extension Ability's to receive Fax using Play announcement Settings on missed Call
User Extension Ability's to receive Fax using Play announcement Settings on missed Call
2 votes -
Automatic Call Recording - Need certain Zip Codes blocked
Hello, we are wondering if there is a way for us to have automatic call-recording turned off for when certain zip codes are called if we supplied them? We were able to do this with our past provider so wanted to see if this was possible with RingCentral. Please let me know when you can, thank you!
5 votes -
Remove embedded promotion in the email
Every time they receive an email form RingCentral, an embedded promotion is always included. Any option to opt out?
1 vote -
voicemail auditing by administrators
One items we find often is complaints from customers that voicemails were not returned. Our old system was REALLY bad at handling these (Mitel/Shoretel on premise), you had to dig through engineering logs to try and pull out of a wav file was created and you could tell when the file was deleted, but not by which extension, etc, etc. Telling it was created (even with Brightmetrics as an add on product which was a great product) was difficult and time consuming. So it would be nice to add these features, and you could create a lock for the account…
32 votes -
Enable the Caller to Pull Back the Call Queue Calls
This feature will enable callers to pull back call queue calls if not answered at a certain time instead of routing it to the current wait settings
6 votes -
Answer and Transfer with Keyboard Only
Please add a way to answer a call and transfer it with the keyboard only. Currently I can answer a call and start a transfer, but I have to either use the mouse or press the tab key a bunch to select blind or attended transfer. Receptionists want to be able to answer and complete a transfer without taking their hands off the keyboard.
2 votes -
Telephone 2FA at Apple can be used for queues
For Apple users, an Apple call for "two-factor authentication" is not signaled by a ring on a group number (+49xxxxxx). Only one entry appears as missed calls in the journal.
The calls via the group are currently not reaching users and are disappearing into nirvana.2 votes -
Show forwarded destination for internal calls
Use case for an internal call:
A calls B. B has initiated a call forwarding to C. A wants to see on the display that the call from B has been redirected to C.2 votes -
Remove "from" information in body of voicemail email
Option to remove the from information in the body of the voice email that is sent from RingCentral. Wish to make the email anonymous to my staff so they just focus on date time and voice message content when they play the message.
1 vote -
Grant users the ability to change call forwarding and availability states on behalf of other users
Our principal wants their assistant to be able to modify their call forwarding profiles and their availability states. A feature that allows a user to delegate permission to another user to change their availability state and forwarding profiles would be an excellent feature.
32 votes -
ideas.ringcentral.com - Further Categorisation/tagging & Consolidation of similar ideas
Whilst trying to search for an existing idea to up vote the amount of returned ideas was overwhelming and not relevant to the actual idea which makes this feature less than optimum.
1) Consolidation of similar, the submitter can exclude their idea if feel not the same.
2) We only use RC via the MS Teams Plug-in, therefore would be good to be able to focus on idea about that product.1 vote -
911 call routing
The client would like to have their 911 call from their RC phone to go directly to the local PSAP instead of going to first to the 911 national operator because this would cause delay with the emergency.
3 votes -
Having 1 Desk Phone with Multiple Digital Line
I want to have 1 desk phone with multiple digital lines, whereas if I press the button on my phone, it will dial out as another line than the one that's currently provisioned with my phone. I can do this before with my previous provider. Hope this feature will be implemented soon.
12 votes -
Hide/Minimize HUD screen
Customer is requesting for an option to hide/minimize HUD screen while doing the monitoring.
2 votes -
Allow blocking of MS teams call in RingCentral when RC main number is dialed
customers should be able to block RC calls from their MS teams when the number has MS teams setup.
1 vote -
Internal paging not putting calls on receiving phones on hold
When making a internal page the receiving phones that are on a call the call gets put on hold, this is not acceptable behavior. Also the paging phone uses 2 call buttons and to page you have to push the 1st button that was put on hold to page.
3 votes -
Masking Customer's number while making phone calls
The customer wants to mask his phone number while making phone calls. Instead, he wants to use a random local number that will appear on his customer's caller ID but not his direct number.
2 votes -
Call timer should only start once somebody actually answered the call
When someone is calling the customer's direct number, the caller's screen shows that the timer started running when it was only ringingCustomer's verbatim: When someone calls my number, as soon as the call is connected it is perceived by the callers end as answered/picked up, even though it is still playing the ring tone. This is illustrated in the second video ("Ring Central Auto Accept Call") as the call timer automatically starts logging the call time as connected and active.This leads to at least three issues I can identify off hand: One, inaccurate call logs (if calls are answered or…
2 votes
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