1411 results found
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Corporate Directory Not Showing up on Poly Phones
Customer would like to be able to see their corporate directory to show on their RingCentral Provided desk phones.
4 votes -
Wants to add an option on their IVR to ask their customer to record their call.
Wants to add an option on their IVR to ask their customer to record their call.
1 vote -
1 vote
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Guest with a Role
The customer has an idea that we can add a Guest with a specific Role, like adding a guest with only billing information access, etc.
2 votes -
Capability to access the missed calls of other user using desk phone and customize the role for call logs.
- To have the capability to access the missed calls of other users from the desk phones.
- To have the capability to customize the role and have the visibility of the missed calls of a specific users only and not the entire call logs of the account.
1 vote -
Custom Template for Holiday Greetings
Custom template for Holiday greetings to automatically inform callers that certain holidays office is closed
4 votes -
Add notes to contact while on call
While on call have a one click option to open contact allowing for in call texting and note taking- also would be nice to be able to toggle on transcription of call
1 vote -
Allow caller ID in other provider in the US
Customer caller ID is not showing up if they calling a different provider such as At&t. Customer wants the her company caller ID will be shown on all the Telco provider in the US.
1 vote -
MAKE ALL SITE COMPANY NUMBERS AVAILABLE AS OUTBOUND CALLER ID
MAKE ALL SITE COMPANY NUMBERS AVAILABLE AS OUTBOUND CALLER ID. I have 3 separate businesses, each with their own Company Number. I use one of my business locations as a central hub for accounting. I need that Main Site to be able to make outbound calls from all three company numbers. I can't have customers and vendors getting calls from a Main Site phone number that has a Caller Id of a company that they don't do business with. -- I need to be able to make outbound calls from Any of the Main Company Phone Numbers that I own.…
8 votes -
IVR Menu Keypress: Limited Extension/Common Area Phone
The limited extension/common area phones have direct numbers and can receive incoming calls through that. This should also be used to route IVR MENU keypress.
1 vote -
Toggle Notes on RC Desktop
Requesting the ability to enable or disable 'Notes' for all users, or individual users/ agents in the RC Desktop App.
1 vote -
Bulk Upload for Call Monitoring
We have a customer who would like to bulk-create a user group and then assign the user group to a monitoring group.
1 vote -
Ability to the controller (iPad) and the host (PC) in different locations
Agents from the PH will have the host (PC) and the patients from the US will have the controller (iPad)
- Set-up that the customer wants: Agents should be able to join multiple rooms to attend the patients1 vote -
How to globally set up on enabling end to end encryption on instant meeting
Hi RC team,
please see if global setting on enabling end to end encryption on instant meeting can be enforced and if personal meeting can be disabled for all users, because we want to disable the function of allowing external parties to join the RingCentral video meeting1 vote -
MS Teams Integration - Customize buttons (Phone, Contacts, SMS, Fax)
On the MS Teams integration, when you open it, the default buttons you see are:
Phone, Contacts, SMS, Fax & More.-We would like to have the ability to customize these buttons where we could either remove SMS & Fax for certain users or put SMS & Fax on the 3-dots option or more so it's not included on the default view.
1 vote -
Distinguishing a call if its from RingCentral -- if caller did a forwarding call to an external number
Customer would like to know if the incoming call routed to his external number is from RingCentral
1 vote -
Deskphone pairing play voicemail
Ability to play voicemail from the desktop application and listen to the voicemail audio on the deskphone while in desktop pairing.
5 votes -
Disable the computer screensaver when on an active call or meeting
When you are on an active RingCentral phone call or in a meeting, we would like to prevent your computer from engaging your screensaver when there is no keyboard or mouse activity. This is the behavior we experience with other similar applications (Webex, Teams, Zoom).
8 votes -
Intercom feature for PBX federated accounts
Please extend the intercom feature to work across PBX federated accounts
6 votes -
Additional guest in conference call
We are using a Poly Trio C60 conference phone. This phone has a limit of 5 callers (phone plus 4 guests). Is there a different conference phone or is there a setting in our system that will allow us to have more than 4 guests on a conference call. We understand we could set up a Ring Central meeting, but we would prefer using the conference phone.
4 votes
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